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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, describing them as beautiful, expertly made, and of high quality, often exceeding expectations from online images. Many appreciate the unique and distinctive nature of the items, making them perfect for gifts or personal use. Reviewers frequently highlight the quick and prompt delivery service, noting that items arrive safely and beautifully packaged, often suitable for direct gifting. However, some people mentioned issues with product descriptions, where the actual size of an item, such as a pendant, was much smaller than depicted in the picture, leading to disappointment. A few other people also felt that a product's strap did not sit properly, appearing twisted.

What people talk about most

Product

Clients share positive opinions on product, frequently praising the beautiful design, unique qualities, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting the quick and prompt... See more

Quality

Customers consistently note positive experiences with quality, often describing items as beautiful, lovely,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely purse just as described. I contacted them through Instagram to ask a question before purchase and got a response within the hour! Product arrived within a few days, beautifully packed it could... See more

Company replied

Rated 5 out of 5 stars

Beautiful hat and expertly made! I love the draw string detail on the inside to adjust the size of the hat and the thin belt detail on the outside. Fab that the hat folds away into a bag too. I recei... See more

Company replied

Rated 5 out of 5 stars

Having seen and tried on The Backless elegant bonnet at an airshow, followed by a country fair, I decided I didn't need yet another hat; I have loads, and I wasn't going on holiday, so I didn't need... See more

Company replied

Rated 5 out of 5 stars

I have a plain, black wool jacket I bought for the autumn but the piece just needed something. I love jewellery that is a little bit different. Even querky. These two brooches worn together just below... See more

Company replied


Company details

  1. #92 of 282 best companies in Fashion accessories shop

Written by the company

As an environmentally focused retailer with a desire to support fashion that is sustainable and ethically sourced, we have everything you need to finish off that outfit and help you feel amazing inside and out. Our accessories range is carefully chosen for it's provenance, method and materials of manufacture and their beauty. The result is an eclectic mix of things that you won't find in your average shop and we are always searching for new and exciting adornments to improve our range. We believe that all women should aspire to be beautiful and confident; having the right accessories can really help. We love the Urban dictionary’s definition of Sassy. “possessing the attitude of someone endowed with an ungodly amount of cool”. Add to this a little bit of passion and you have what we would call a "Sassy Spirit".


Contact info

4.8

Excellent

TrustScore 5 out of 5

217 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Supporting our fabulous local business.

I bought 2 items from Sassy Spirit and Clare very kindly personally delivered them to my home. Both bracelets were lovely, presented in a lovely bag and box respectively. It's always nice to support local businesses and Sassy Spirit didn't disappoint. Great price, free local delivery and service with a smile.

26 December 2020
Sassy Spirit logo

Reply from Sassy Spirit

Dawn, thank you for taking the time to write this lovely review, it is most appreciated. I am so glad your purchases have been so well received.

Clare

Rated 5 out of 5 stars

Lots of wonderful things to choose from…

Lots of wonderful things to choose from in this shop. The order arrived very promptly and was beautifully packaged, I would highly recommend a visit to Sassy Spirit!

23 December 2020
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Reply from Sassy Spirit

Rachel, I really appreciate you taking the time to leave such a lovely review, thank you. I hope to have you shopping with me again soon.
Kind regards
Clare

Rated 5 out of 5 stars

Beautiful selection of products

Beautiful selection of products. Great customer service. I would happily buy from Sassy Spirit again

15 December 2020
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Reply from Sassy Spirit

Michelle, thank you for taking the time to leave a review. Very pleased to hear that you were so happy with your purchase and the service.

Thanks
Clare

Rated 5 out of 5 stars

Brilliant service

Brilliant service!
Delivered straight to my door on a Sunday!

Good service from a local company

14 December 2020
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Reply from Sassy Spirit

Rebecca, thank you for taking the time to leave a review, it is very much appreciated.

Clare

Rated 5 out of 5 stars

Very pleased with the scarves.

Very pleased with the scarves.
They are both really good quality although these scarves aren't for myself I did purchase a scarf a few years ago and i was highly delighted with that too.

6 December 2020
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Reply from Sassy Spirit

Joyce, thank you for taking the time to leave a review. It is very much appreciated and I am delighted to hear you were so pleased with the scarves. I look forward to welcoming you back again in the future.
Thanks Clare

Rated 3 out of 5 stars

Purchased some floral face masks

Purchased some floral face masks. Arrived promptly but was of cheap quality and not only that they were just imported straight from China said so on the packaging. Thought I was buying local stuff so that was deceptive to be honest. Quality really poor the material is so thin its unbelievable.
So was not even worth the price I paid greatly disappointed and will not buy from this shop again.
Thank you

21 August 2020
Unprompted review
Sassy Spirit logo

Reply from Sassy Spirit

Hi Milly, thank you for taking the time to leave a review. I am really disappointed to read that the Face Masks you purchased didn't meet your expectations. I am exceptionally careful when writing product descriptions to ensure they accurately reflect the item. I haven't advertised anywhere that the Face Masks were made locally so genuinely confused that you had this belief. Really sorry to have not met your requirements on this occasion.

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, communication was so easy when I needed some help. Necklace I bought was great quality! Would definitely recommend.

1 July 2020
Unprompted review
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Reply from Sassy Spirit

Hannah this is such lovely feedback. Thank you so much for taking the time to write it. X

Rated 5 out of 5 stars

Very happy

From ordering to delivery the process was effortless. The scarf although not expensive was of excellent quality, will definitely use this company again and recommend to all my friends and family.

21 March 2020
Unprompted review
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Reply from Sassy Spirit

Thank you Ann for leaving us such a lovely review. Very pleased to hear you loved the scarf.

Rated 5 out of 5 stars

Great scarf at a good price

Great scarf at a good price. Fast delivery

24 February 2020
Unprompted review
Sassy Spirit logo

Reply from Sassy Spirit

Judith, thank you for leaving a 5 star review. I am so pleased you like the scarf.
Regards Clare

Rated 5 out of 5 stars

Absolutely delighted with my two…purchases

Absolutely delighted with my two purchases. Excellent service and quality to the standard expected; price highly competitive. Highly recommended.
M Birmingham

6 February 2020
Unprompted review
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Reply from Sassy Spirit

Honoured to receive such glowing feedback. Thank you for taking the time to leave such a lovely review.

Rated 5 out of 5 stars

Very happy with my purchase and service

Very happy with my purchase. All as advertised online. Well packaged. Delivered swiftly and with fair postage rates. Will shop on this site again.

4 January 2020
Unprompted review
Sassy Spirit logo

Reply from Sassy Spirit

Felicity, thank you for taking the time to leave a review. So pleased you were happy with the service.

Rated 5 out of 5 stars

Excellent service

Excellent service. The item I wanted as a Christmas present for a friend was out of stock . I contacted the company by email and they were really helpful, they reordered stock and made sure I had the item in time . A big thank you to Clare at Sassy Spirit for her help .

27 December 2019
Unprompted review
Sassy Spirit logo

Reply from Sassy Spirit

Thank you for leaving such a lovely review, it is very much appreciated. Hope we can help you again with a future gift.

Rated 5 out of 5 stars

The hat came within two days and the…

The hat came within two days and the colour was the same as on the website Very please with my hat

6 December 2019
Unprompted review
Sassy Spirit logo

Reply from Sassy Spirit

Thank you for leaving us such nice feedback. Hope we can help you again soon.

Rated 5 out of 5 stars

Fuchsia handbag

Fuchsia handbag is lovely.It is a big and heavy for me to use on a regular basis.It was very well packaged,All in all I am very pleasedwith this company and will use it again

16 November 2019
Unprompted review
Sassy Spirit logo

Reply from Sassy Spirit

Joan, thank you for taking the time to leave us a lovely review. We appreciate your business and look forward to helping you again in the future.

Rated 5 out of 5 stars

Bag ordered

Excellent customer service and product.

27 September 2019
Unprompted review
Sassy Spirit logo

Reply from Sassy Spirit

Thank you for the review, glad we met your expectations.

Rated 5 out of 5 stars

Great

Great thank you

14 September 2019
Unprompted review
Sassy Spirit logo

Reply from Sassy Spirit

Happy to help with your order Pam. Enjoy your beautiful new basket.
Thank you for leaving a 5 star review.

Rated 5 out of 5 stars

Lovely product and excellent customer…

Lovely product and excellent customer service. I wouldn’t hesitate to shop with them again and to recommend them to family and friends.

16 August 2019
Unprompted review
Sassy Spirit logo

Reply from Sassy Spirit

Thank you for taking the time to leave us some 5 Star feedback Patricia. Happy to help you with your purchase, hope you get lots of compliments on your lovely new basket,

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