Satéur Reviews 

707
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 219 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the stunning sparkle of the jewelry and the exceptional craftsmanship of the delivered items. People also genuinely appreciate the beautiful presentation boxes and find the online website very easy to navigate when placing an order for gifts. Some reviewers were not happy with extended shipping times and delayed deliveries that pushed back important dates. A few other people also felt that the jewelry settings looked somewhat cheap or experienced frustrating issues with tracking their packages online. Additionally, some customers mentioned encountering unexpected hurdles when attempting to process returns or refunds.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, as reviewers frequently praise the brilliant... See more

Quality

People report positive experiences with quality, expressing satisfaction with the brilliant sparkle and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising prompt shipping and... See more

Order

Customers had ambiguous experiences with order processes, as some reviewers praised clear communication and... See more

Price

Consumers find price to be ambiguous, with some reviewers praising the affordability and stating that the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Thi ring I received was not as sparkly as I had anticipated, but for the price I would recomment Sateur for buyers looking for a beautiful ring at a great price. The one area for improvement would be... See more

Rated 4 out of 5 stars

I was hoping for a little more sparkle, and as soon as I opened the case, it was obvious this wasn't a diamond. Now to be fair Satéur never directly claim to be diamonds, but they do claim to be... See more

Rated 5 out of 5 stars

Lovely items , I was very sceptical when I first placed my order, daily updated re hand made pieces seemed a bit over the top! I'd purchased as a gifts for my Mrs Pressies & unfortunately trac... See more

Rated 5 out of 5 stars

Astonished when I received the rings and the earrings. Was very sceptic when I ordered because of the price/promised quality. When opening the boxes I was astonished! Flawless bling bling. We gonne r... See more


Company details

  1. Jewellery shop

Written by the company

Satéur Slogan: Everyone Deserves to Sparkle. Welcome to Satéur – a revolution in the world of jewelry, where our mission is to bring happiness, love, and luxury to all. We’re a global brand that stands for affordable luxury, serving over 100,000 customers in 150 countries and gaining massive attention online.


Contact info

3.5

Average

TrustScore 3.5 out of 5

707 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 21% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(707)

212 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The rings I ordered were beautiful

The rings I ordered were beautiful, simply stunning quality. The look on my now fiancee face was worth a thousand lifetimes of happiness. Well worth the purchase on the rings. The gems this company uses are top notch and look just as beautiful as a real top diamond. I will be spending birthdays, anniversaries, and Christmas's on more pieces to add to her collection. And guys don't think the men's rings are not up there. I plan to get my ring from here as well.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

The ring is absolutely beautiful and…

The ring is absolutely beautiful and feels very solid and well-made. It fits perfectly, which made the whole experience even better.

What really stood out to me was the attention to detail. Everything is crafted so precisely, and you can tell a lot of care went into its design. Honestly, it’s the best ring I could have found at this price point.

On top of that, the packaging exceeded my expectations. It felt premium and thoughtfully put together, making the unboxing experience just as special as the ring itself.

Overall, I highly recommend Sateur if you’re looking for something elegant, high-quality, and great value for money.

10 March 2026
Unprompted review
Rated 2 out of 5 stars

I placed an order February…

I placed an order February 23,2026.received conformation . Received numerous updates. March 7,2026 received email stating my order was in transit. I’ve still not received my order and beginning to think this is a scam. I requested a tracking number. The shipping company has not received the items as of March 20,2026.

20 March 2026
Unprompted review
Rated 4 out of 5 stars

Intuitive and easy

The ordering process was intuitive and easy to complete. I was updated throughout the waiting process until my order was delivered

2 March 2026
Unprompted review
Rated 5 out of 5 stars

EXCELANCE

From the day I ordered and paid my ring I was informed every step of the way with the progress on my purchase.
Fast and excellent service
I have ent received my ring yet but the delay is in South Africa. Can't wait until I received it

18 February 2026
Unprompted review
Rated 5 out of 5 stars

My beautiful piece!

Sateur is a very trusted company who cares about their company. The piece i received took some time but it was well worth it! As a thank you they also sent me a free gift of earrings, which my wife loves ❤️. I will definitely be ordering more pieces. Thank you very much for the 4 $100 gift cards as well!

10 March 2026
Unprompted review
Rated 1 out of 5 stars

Order not received for almost a month

I was promised that I would get my order in 10-12 days. It’s been almost a month now and there’s no sign of the order yet. I haven’t event got the tracking details yet.
On top of that they are sending me an email mocking that “By now, your Satéur piece should be part of your story”.
I would suggest them check the order details first before sending an email
Like this.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Great prices and excellent products

So far I have purchased three items and all have been of exceptional quality. Compared to other Lab Diamonds I have purchased i can say in all honesty Sateur outshine the rest.
Price is amazing, delivery may be a bit slow but well worth the wait.
Will use them again as the wife loves them, and they look so good on her.

12 March 2026
Unprompted review
Rated 1 out of 5 stars

Order No. 59569

Order No: 59569. I didn’t receive my order at all, although it mentioned in the email dated 26/2/26 that the order will arrive in 7-10 days worldwide. There is no tracking for the order also. So I could not give any review. Please help me see what happen and, I’d be really appreciate if you look into this matter.

11 March 2026
Unprompted review
Rated 1 out of 5 stars

Only recieved one part of my order

I ordered a ring and added as an impulse buy some earrings I have sadly only received the earrings and not the ring . I have emailed weeks ago and was told it would be on its way but have recieved no communication and have no idea almost 7 weeks on when it will be received. Poor customer journey

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Astonished when I received the rings…

Astonished when I received the rings and the earrings. Was very sceptic when I ordered because of the price/promised quality. When opening the boxes I was astonished! Flawless bling bling. We gonne replace Swarovski with Satéur Jewelery!! The cool thing is that I received every day an email
about the process of my order!!! Gift package is also amazing. Unique packaging for my gift on women’s day yesterday 8 March 2026!!

8 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing.

Very happy and feel satisfied.But curios why its took super long to be ready.Appreciate if it can be shorten abit.

9 March 2026
Unprompted review
Rated 1 out of 5 stars

I have been messed about by SATEUR

I have been messed about by SATEUR and been constantly sent generic messages by their BOT named Vinod Singh. I would not recommend buying from this company and I am now contacting my bank to find out my options against scammers. I will also advise Instagram. Shocking service and I should not have had to go to all of this trouble!

8 March 2026
Unprompted review
Rated 1 out of 5 stars

This is a scam and positive reviews are AI

This is a scam. We paid $600 for an engagement ring. After months of waiting nothing showed up. Every email they responded to with AI which is what we believe all the positive reviews are as well. We logged a complaint with paypal who followed up with Sateur and got nowhere. Eventually they sent a number of pretend emails and a random tracking number from china. When the box when received it was empty. We feel embarrassed we fell for this scam.

4 March 2026
Unprompted review

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