Satéur Reviews 

707
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 219 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the stunning sparkle of the jewelry and the exceptional craftsmanship of the delivered items. People also genuinely appreciate the beautiful presentation boxes and find the online website very easy to navigate when placing an order for gifts. Some reviewers were not happy with extended shipping times and delayed deliveries that pushed back important dates. A few other people also felt that the jewelry settings looked somewhat cheap or experienced frustrating issues with tracking their packages online. Additionally, some customers mentioned encountering unexpected hurdles when attempting to process returns or refunds.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, as reviewers frequently praise the brilliant... See more

Quality

People report positive experiences with quality, expressing satisfaction with the brilliant sparkle and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising prompt shipping and... See more

Order

Customers had ambiguous experiences with order processes, as some reviewers praised clear communication and... See more

Price

Consumers find price to be ambiguous, with some reviewers praising the affordability and stating that the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Thi ring I received was not as sparkly as I had anticipated, but for the price I would recomment Sateur for buyers looking for a beautiful ring at a great price. The one area for improvement would be... See more

Rated 4 out of 5 stars

I was hoping for a little more sparkle, and as soon as I opened the case, it was obvious this wasn't a diamond. Now to be fair Satéur never directly claim to be diamonds, but they do claim to be... See more

Rated 5 out of 5 stars

Lovely items , I was very sceptical when I first placed my order, daily updated re hand made pieces seemed a bit over the top! I'd purchased as a gifts for my Mrs Pressies & unfortunately trac... See more

Rated 5 out of 5 stars

Astonished when I received the rings and the earrings. Was very sceptic when I ordered because of the price/promised quality. When opening the boxes I was astonished! Flawless bling bling. We gonne r... See more


Company details

  1. Jewellery shop

Written by the company

Satéur Slogan: Everyone Deserves to Sparkle. Welcome to Satéur – a revolution in the world of jewelry, where our mission is to bring happiness, love, and luxury to all. We’re a global brand that stands for affordable luxury, serving over 100,000 customers in 150 countries and gaining massive attention online.


Contact info

3.5

Average

TrustScore 3.5 out of 5

707 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 21% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(707)

212 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They are a fraud

They are a fraud. Sent me the ring box with NO RING in it. They thought I would not realize or something, but they are running a fraud program. Now they are saying, “we are working on it”. Even paid for expedited shipping to get earlier and got an empty ring box, BUYER BEWARE !!!!

21 February 2026
Unprompted review
Rated 1 out of 5 stars

Still have not received my item

Still have not received my item. They send me emails saying it’s on the way with no tracking number. When I contact customer service they state it’s in quality check process. Just lots of false information. Still trying to find out status of my order.

28 February 2026
Unprompted review
Rated 1 out of 5 stars

Please avoid

Please avoid. The ring is not as shiny as advertised, they put a light inside the box to make it look brighter. They have refused to refund please avoid at all costs

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Timeless elegance on a budget

Firstly, the necklace arrived faster than the tracking advice. I bought it as a gift for my wife and it exceeded all my expectations. The packaging was super high quality and the necklace itself looks amazing.

14 February 2026
Unprompted review
Rated 1 out of 5 stars

Terrible company!! Reported to the BBB

Terrible company. Do not be mesmerized by their elegant appearing website, and if you are my recommendation is to read all the fine print regarding returns. I purchased a pair of earrings, diamond replica studs (just not wanting to drop a couple grand on a real pair). They arrived, nicely packaged, descent looking studs. The only problem was they were too big. I immediately tried to return them. They asked for pictures of the packaging and the earrings themselves. All of which was in pristine condition. They would not allow me to return or exchange them. Their reasoning was in the fine print of the return section you must ask for a return on literally the day you place your order. Do not believe their false advertisment of 30 day money back guarantee. You will waste money and time on this company. Look elsewhere! You know it’s a shady company when the only way to contact them is through email. No phone number listed on the website nor would they provide me with one so I could speak to someone. It became more about principle than the $250 I wasted.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

The whole process was very well…

The whole process was very well informed. From the moment you place an order, they constantly send updates on the stage of production. After receiving the product, my wife was very satisfied with the product and the packaging was top class. The only thing that I didn't know is that each order was made to order so there was additional waiting time of 10 to 12 days, on top of the shipping which delayed me gifting my wife the present on her birthday.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Great Clarity

I was looking for a man made option and price point definitely won me over.
The clarity is beautiful and decided to go with the 1 carat per ear. The setting is beautiful and the Light Show is awesome... she loved them right away!!!
I see a future 2 carat pendant to come...
Thank You

14 February 2026
Unprompted review
Rated 1 out of 5 stars

buyer bewarethis company trys to pace it self off a

this company tries to pass it's self of as a french jewellers where it is in fact a costume jewellers based in hong kong.the ring i got my wife for xmas has the rose gold plating faded all ready but all they blame is exposure to elements ??
hi end boxes containing low end tat with no customer come back.if you need to wear your ring outside pleae use gloves so the wind does not blow the plating off.

25 December 2025
Unprompted review
Rated 5 out of 5 stars

I loved being updated on the process

I loved being updated on the process. I enjoyed being included. It made the whole experience exciting.
They only disappoint was the led light didn't work In the jewelry box. It did on my first order, but not the second.😔

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Pink Diamond Ring

I bought the pink diamond ring for my wife for Valentines day. It looks stunning & my wife absolutely loved it. Not the first thing I have bought and definitely won't be the last.

10 February 2026
Unprompted review
Rated 1 out of 5 stars

Terrible order and delivery

I am so upset with all the coordination, I paid for express delivery and place the order on 16th January to have the ring my annual ceremony which hasn't deliver and I had to but another gift for my wife now I am expecting to receive it for Valentine and I still do not know when will deliver to me.

9 February 2026
Unprompted review

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