Saucony Reviews 247

Purchased a pair of Shadow 6000 in Red trim on white. Wore the trainers out on a dry day with wet floor from previous light showers. And the red suede toe bled through onto the white. In my mind this made the trainers unfit for everyday purpose.
The response from Saucony customer service suggested that I had used the shoes in an unusual manner, and that they were not built for wet conditions. Light rain in the uk is a given.

Ordered directly from the website thinking it was the most trustworthy place. Product hasn’t arrived and money taken. Customer service incredibly hard to contact - no confirmation of refund. Worst customer service ever.

TBH I can't yet comment on quality of shoe (which I managed to source in the end directly from a retailer). But the logistics with (N)Evri were non existant. I called the London flagship store and they said "yes, we get so many complaints, that is why trustpilot is so low, no idea why we still use Evri". TBH I don't understand why any online retailer would touch Evri - so damaging for the brand.

Note: Saucony are refunding, no sign of any contrition/apology though

Dreadful Quality and Zero Support.

I bought a pair of lifestyle trainers in October, and have them in a rotation with three other pairs of shoes (so not worn daily).

All of the stitching has come undone on the toe, leaving a large hole. I’ve sent images and a request for a replacement pair, but have heard nothing back after several days.

Due to the online chat not working (I don’t think it’s real), I’ve had to chase multiple times.

I’ve a feeling am stuck with a crappy pair of faulty shoes, although will probably contact the ombudsman for help.

Do not purchase from this brand - they don’t deserve it.

Do not buy directly from this company!! I ordered some shoes over a week ago and had shipping confirmation a week ago. Nothing has changed on the tracking since then and I have no idea when the shoes will come, or if they will come at all. Customer service literally doesn’t exist and their standard is they will get back to you within 7 days but I don’t hold my breath. I’ve tried reaching out on various social media platforms and via email and getting nowhere but they are happy to take £80+ from your bank account immediately despite not sending the product.

Struggling for website to recognise order number to return trainers to saucony
Anyone give any advice ?

As a Christmas present from my parents, I ordered a pair of Triumphs sneakers which had a reasonably expected delivery date of 12/31/2025, this past Wednesday. To date, I have not received these sneakers nor have they even been shipped out. Customer Service is very difficult to reach and you're left stranded with emails that never receive responses nor any representative will materialize on the live chat. I would strongly caution against ordering shoes from Saucony's website given the seeming indefinite limbo that all online shoe purchases are subject to. Given recent complaints along the same lines of orders not being fulfilled or never shipping, this looks like a pretty common issue for others who've made the mistake of ordering sneakers through Saucony's website.

AVOID! Ordered a pair of running shoes for my husband's Christmas present on 15th December, and it stated 3 to 5 days for delivery, so I was confident they would arrive in time. However, they use EVRI (wish I had known this, as I probably wouldn't have ordered), and EVRI tracking stops dead on 18th December, so they've clearly lost/stolen the parcel. The only option to contact them is by email (no phone number, and live chat is not working), so I emailed on the 19th December and still have had no response. I had no present to give my husband on Christmas Day. Just rang the London shop as it's the only number I could find anywhere, and they were of no help whatsoever either; they just said to wait for a reply to the email. Will I ever get one, though?

Bought Saucony Ride 18 wide. Unfortunately Evri managed to loose it, after 7 days of no delivery from ordering day. Contacted Saucony about it on 23rd of December and had replacement with me on 24th of December, delivered by DPD.
Very happy with Saucony response regarding Evri mess up and issuing out replacement pair.

W1090128549
Bad customer service/Bad logistics/Its been 8 days and still don’t know when it’s going to be delivered. Customer service is so incompetent, they have no clue. I do not recommend Saucony for business as no accountability or assurance from their side. Order shipped from Missisauga to Peterborough but ended up in Dieppe NB. Still waiting 8 days and going. Pathetic

Love my Triumph 23, ordered 6 pairs for my rotation!

I ordered 2 pairs of progrid guide 7 in different sizes. They arrived with 3 days of the order. I returned 1 of the pairs through the barcode for evri at the local post office on the 19th November 2025 and was checking my bank account today (20th November) and the money has been credited to my account. So pleased as I read all the negative reviews after I’d already made my purchase.

do not waste time and monet to buy this unreliable company's product.

Impossible to contact their support team. Live chat isn’t available despite being included on website, email contact doesn’t even exist as my enquiry bounced back.

So disappointing, seriously concerning lack of customer support and service. Will stick to HOKA next time!

W1089393348

First time buying. Need to return shoes however, it doesn’t recognise my order number or postcode. Call the London store but they unable to assist. Rubbish company. Rubbish system. Won’t buy from them again.

MY trainers didn't get delivered by EVRI, arguably the worst delivery service in the UK, and I couldn't contact the Saucony customer service in any way. The chat function does not work, literally doesn't work on the website. The call number doesn't either.

.These Kinvara 16 are the best they "Saucony ever made. " They are form fitting, very very light. KOOLEST ever. They are already selling them out. They have been out a few months and the women have hardly any left in women's. Men's are going fast and I worry. When I heard the owner took interest in the Kinvara16 and understood the real Kinvara wearer loved the lightweight soft and glove like fit. I already bought every pair but black. These are the best. Koll look as well asa great fit. Please make more colors and re -up the product because you are running out. LOVE them. If you haven't tried them do so.WOW!

UPS marked my order as delivered to the wrong address. Saucony simply does not answer, at this price range this is unacceptable.
Sad bc I like their products, but clearly this company is very poorly managed, as all the reviews will attest.

Horrible horrible company to deal with. Order being canceled left right and center and customer service is unable to help. Awful.

The customer service side lets the company down. They advise a 5 day wait for a response but you won’t receive a response so therefore you will never get a solution or any assistance. I would never use this company again due to this.