Thank you for the offers, and for the easy platform. It would be better if I could search for specific hotels and select some for direct comparison. This alone made me go back and forth about 6 to 8 t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It’s not easy to contact the agent for questions. The WhatsApp number is not working. The rooms details was not shown when i mad the booking but i knew it by its name. The transportation was not o... See more
Company replied
Great one stop for all but the after sale experience is supbar even if the reservation was made a few days back minimal, if any, changes can be made to it
Company replied
Update: After my initial experience, the customer relations team contacted me and handled my request very well. They approved the change to my return flight for a reasonable fee, and I really apprec... See more
Company replied
3.1
Average
133 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Saudia Holidays
Dear Hussam
Thank you for your feedback. We're sorry to hear the website felt a little slow — we're actively working on improving its performance and your comment helps us prioritise this. We've passed it on to our technical team.
Thank you for taking the time to share this with us.
Léa
Suggestions
1. This holiday concept is fantastic.
The partnering hotels should keep the advertised rates stable or fixed within a given window, instead of waiting till point of checkout or payment before announcing increase in rates supposedly due to high demand.
2. Saudia should consider modifying this holiday concept to accomodate interested customers flying from other countries/continents, instead of limiting the take-off from only Jeddah and Riyadh.
3. Generally, Saudia should consider opening Jedda - Abuja(Nigeria) - Jedda route.
5 September 2026
Reply from Saudia Holidays
Dear Musa,
Thank you very much for this detailed feedback and for these constructive suggestions — we've passed them along to the relevant teams.
Regarding the rates shown by our partner hotels, we understand your frustration: a price change between booking and checkout is never a good experience.
As for expanding departure points beyond Jeddah and Riyadh, as well as opening a Jeddah - Abuja route, these are interesting ideas that we're sharing with our network and development teams, who are always listening to the needs of our international customers.
We remain at your disposal,
Regards
Léa
Easy plan with tremendous destinations
Thank you to make my vacation planning as easy as possible
1 September 2026
Reply from Saudia Holidays
Dear Saleh,
Thank you very much for taking the time to share your feedback and for leaving us such a wonderful review. We are delighted to hear about your positive experience with our service.
Please feel free to reach out if you have any questions or need further assistance.
Best regards,
Léa
Unfortunately the hotel you reserved…
Unfortunately the hotel you reserved send me email requesting extra money charge while I fully paid all expenses to Saudi Holidays
For your information and further action to solve the problem before arrive to the Hotle
Thank you.
29 August 2026
Reply from Saudia Holidays
Hello Ahmad,
We have taken note of your comment and thank you for taking the time to share your concerns with us.
Please be assured that your feedback has been forwarded to the relevant department. We also confirm that a response regarding your request has been provided via your customer account.
We invite you to check your customer area for further details.
Kind regards,
Audrey
The best travel promotions
I like the promotion prices, usually this bundle is perfect and Saudi airlines is my favorite, however the website is very slow, when I choose one hotel then go back to the map it returns me to the beginning not the same area I was checking, cancelation or modification policy not mentioned and not clear I didn't get it when I make the booking or after I received the receipt, payment method can't remove for security purpose I tried so many times with no success, can't add passport details which is affecting flight boarding process through online, no multi-city choices.
29 August 2026
Reply from Saudia Holidays
Bonjour Ahmed,
Thank you so much for your kind words about our promotional prices, bundled offers, and your preference for Saudia as your airline of choice. We truly appreciate your loyalty.
At the same time, we sincerely apologize for the frustrations you experienced across our platform. Your feedback regarding the website performance, map navigation resetting, and the lack of clarity around cancellation policies is invaluable. We also acknowledge your important points concerning payment method security, passport details management for online boarding, and the current absence of multi-city search options.
Please be assured that we are actively sharing these technical pain points with our digital and product development teams to improve your user experience moving forward. If you need any immediate assistance with your current booking or passport details, please feel free to reach out to us directly.
Thank you again for helping us improve.
Best regards.
Nabyl
Reply from Saudia Holidays
Hello Abdulnaser,
Thank you for taking the time to share your feedback on our travel offers!
We are delighted that your first experience met your expectations. We remain available to answer any questions you may have to ensure your trip is as smooth as possible.
Have a wonderful day.
Sincerely,
Nabyl
Reply from Saudia Holidays
Hello Fahad,
Thank you for taking the time to share your feedback on our travel offers!
We are delighted that your first experience met your expectations. We remain available to answer any questions you may have to ensure your trip is as smooth as possible.
Have a wonderful day.
Sincerely,
Nabyl
Competitive price
Competitive price. Excellent and knowledgeable customer service representative "Ms. Mounira". 24/7 Whatsapp support number is available as well. Overall assuring and trusted service and will update the review at the end of the trip.
18 August 2026
Reply from Saudia Holidays
Hello Abdulaziz,
Thank you for taking the time to share your feedback on our travel offers!
We are delighted that your first experience met your expectations. We remain available to answer any questions you may have to ensure your trip is as smooth as possible.
Have a wonderful day.
Sincerely,
Nabyl
Competitive price
Competitive price. Excellent and knowledgeable customer service representative "Ms. Mounira". Not to mention the 24/7 Whatsapp number for support. Overall assuring and trusted service and will update the review at the end of the trip.
18 August 2026
Unprompted review
Reply from Saudia Holidays
Hallo AA,
es freut uns, dass Ihr Telefongespräch mit Ms Amerah Ihre Erwartungen voll erfüllt hat.
Bei Fragen stehen wir Ihnen jederzeit gerne zur Verfügung.
Wir wünschen Ihnen einen schönen Tag.
Mit freundlichen Grüßen
Nabyl
We purchased a 3-nights plane+hotel…
We purchased a 3-nights plane+hotel package. On our day of travel (about 4 or 5 hours prior the depature), we received a message stating that our first leg flight was canceled. The airline suggested alternative flights, all on the next day, which is not feasible in our case. By this, our whole package has been effectively cancelled!
We tried to contact the airline and the travel agent without any success: either we talk to someone who direct us to another contact or nobody answers or a chatbot that closes the communication without any action or record of our dialog.
16 August 2026
Unprompted review
Reply from Saudia Holidays
Dear Mr. Rikli,
We are truly sorry for the situation you have experienced and understand how frustrating this must have been, especially so close to your departure.
Your satisfaction is our priority, and we take your feedback very seriously. We will get in touch with you directly to better understand what happened and review the situation with you.
Kind regards,
Arezki
Worst experience ever
Worst experience ever. Do not recommend.This service is extremely poor and nowhere near the high standards of Saudia Airlines. I still have not received my hotel confirmation, nor have I been able to contact the driver booked for my airport pickup.The customer service is highly unprofessional. They reached out to me from a French phone number, which looked like a scam call. Furthermore, I cannot even complete my booking details because there is zero integration between Saudia Airlines and Saudia Holidays.This entire experience has been a total disaster, and I will never use this service again. Your competitors are miles ahead of you. At this point, I am certain my upcoming trip will be completely unorganized because it was handled by your team.
7 August 2026
Reply from Saudia Holidays
Hello Amro,
We have duly noted your comment and thank you for taking the time to share your feedback.
Please be assured that it has been immediately forwarded to the relevant department.
In order to explain the situation to you in detail and discuss your case directly, we will be contacting you by phone.
Thank you again for your trust, and see you soon.
Best regards,
Tarah
Reply from Saudia Holidays
Dear Ibrahim,
Thank you for reaching out. Unfortunately, as mentioned during booking, reservations under this offer cannot be modified or canceled.
A member of our team will call you shortly regarding your request.
Regards
Léa
Be aware, you will be assigned random flight seats
My flight was on AGEAN air, and for the life of me i tried everything to prerselect the seat but with no succes.
5 August 2026
Reply from Saudia Holidays
Hello Zeyad,
Thank you for sharing your feedback. We are sorry to hear that you experienced issues pre-selecting your seats with Aegean Airlines.
While seat assignment policies depend directly on the airline's system, we understand how frustrating this can be. Please feel free to reach out to our support team with your booking reference so we can check your file and assist you directly.
Best regards,
Nabyl
Every thing is good
3 August 2026
Reply from Saudia Holidays
Hello Fahd,
Thank you for taking the time to share your feedback on our travel offers!
We are delighted that your first experience met your expectations. We remain available to answer any questions you may have to ensure your trip is as smooth as possible.
Have a wonderful day.
Sincerely,
Nabyl
I waited for 1 hr in the airport…
I waited for 1 hr in the airport because of miscommunication regarding car + boat reservations
22 July 2026
Reply from Saudia Holidays
Dear Abdulaziz,
We are truly sorry for the delay and frustration you experienced at the airport. Clear communication regarding transfers is essential, and we are looking into what happened with our transport team to ensure our car and boat connection process is improved. Our customer service will contact you shortly.
Thank you for your feedback, and we hope to provide you with a much smoother trip in the future.
Best regards,
Léa
The reservation was made from the Saudi…
The reservation was made from the Saudi Holidays website, but the experience was disappointing, the first treatment and the last deal - God willing -, as their reservations are unclear, incorrect, and were vague in the pictures, and in the clarity of services for traveling customers.
26 July 2026
Reply from Saudia Holidays
Hello Mubarak,
We are sorry to hear that your experience did not meet your expectations.
Your case is currently under review by our team. We have sent you an email regarding your request, and we kindly ask you to reply to it so that we can continue investigating your case and assist you further.
Thank you for your cooperation. We wish you a nice day.
Kind regards,
Monique
Thank you all
28 July 2026
Reply from Saudia Holidays
Hello Nader,
Thank you for taking the time to post your review!
We are delighted that you were completely satisfied with your experience.
Have a wonderful day!
Sincerely,
Nabyl
Reply from Saudia Holidays
Dear Abdullah,
Thank you so much for your feedback.
We are thrilled to hear that you had a very satisfying experience with us. We hope to welcome you again soon,
Regards
Léa
Contact center wasn’t supporting at all
17 July 2026
Reply from Saudia Holidays
Dear Nawaf,
We are truly sorry to hear about your experience and how disappointed you feel regarding the support received from our contact center. This is certainly not the level of service we strive to provide.
Following your message, we reached out to you directly. Thank you very much for your time and your valuable feedback.
Thank you for your patience, and we apologize again for the inconvenience.
Best regards,
Léa
As price it’s very good but as services…
As price it’s very good but as services against customer unable to change dates and when you want to cancel the process take all your money as fees for cancellation which not professional which enforce you to accept the deal for me I will advice my friends to stay away from Saudi holidays website and app
24 July 2026
Reply from Saudia Holidays
Dear Salman,
Thank you for taking the time to share your feedback.
We have carefully noted your comments and wish to assure you that they have been immediately forwarded to the relevant department.
In order to provide you with a personalised response, you will shortly receive a message from us.
We kindly ask you to reply to it so that we can address your case as quickly as possible.
Thank you again for your trust.
Best regards,
Latifa
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