Thank you for the offers, and for the easy platform. It would be better if I could search for specific hotels and select some for direct comparison. This alone made me go back and forth about 6 to 8 t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It’s not easy to contact the agent for questions. The WhatsApp number is not working. The rooms details was not shown when i mad the booking but i knew it by its name. The transportation was not o... See more
Company replied
Great one stop for all but the after sale experience is supbar even if the reservation was made a few days back minimal, if any, changes can be made to it
Company replied
Update: After my initial experience, the customer relations team contacted me and handled my request very well. They approved the change to my return flight for a reasonable fee, and I really apprec... See more
Company replied
3.1
Average
132 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am your guest on Monday
I am your guest on Monday, October 5th, and I would like airport transfer service.
4 October 2026
Reply from Saudia Holidays
Hi Emad,
We received your request to add an airport transfer to your booking, and our team replied to you via WhatsApp on 4 October. As this service needs to be arranged in advance, it was unfortunately no longer possible to add it to your package the day before your departure.
We are sorry that this answer did not meet your expectations. Should you wish to arrange a return transfer, the hotel reception may be able to advise you on the local options available.
We wish you a wonderful stay.
Kind regards,
Tarah
Reply from Saudia Holidays
Hello,
Thank you for your feedback! We're really happy to hear that you appreciate our offers at Saudia Holidays. We always do our best to propose interesting deals for your travels. We hope to see you again soon for your next adventure!
— Clara,
I would like to have instant booking
I would like to have instant booking. Also modification to be online rather than sending email and waiting
2 October 2026
Reply from Saudia Holidays
Dear Yahya,
Thank you for taking the time to share your valuable feedback. We do offer instant booking, and your confirmation is sent directly to your customer account. Regarding your note on modifications, we require written confirmation before taking any action on your booking.
If you have any questions, we remain at your disposal.
Best regards,
Léa
Average , not a 4 stars experince
It was OK. The Hotel was below 4 stars in terms of amenities .
25 September 2026
Reply from Saudia Holidays
Dear Khaled,
Thank you for taking the time to share your feedback. We're sorry to hear that the hotel's amenities didn't fully meet the standards you expected from a 4-star property.
Your comments are valuable to us, and we have shared them with our partner hotel so they can be reviewed. We hope to have the opportunity to offer you a more memorable experience on your next trip.
Léa
Reply from Saudia Holidays
Hello,
Thank you for your kind words! We're so happy to hear you enjoyed your package with Saudia Holidays. We hope to welcome you back again soon for another wonderful experience.
— Johnny,
Based on the expected service level, I booked a half-board package. However, the hotel later provided a set menu, and children were restricted to only one main meal. The overall service level felt lik
Based on the expected service level, I booked a half-board package. However, the hotel later provided a set menu, and children were restricted to only one main meal.
The overall service level felt like a 3-star hotel. Additionally, there was continuous noise from celebrations starting from 11:00 AM until 3:00 AM.
I will never return to this hotel again, nor will I book through your platform in the future, especially since the offer was non-refundable and non-modifiable.
22 September 2026
Reply from Saudia Holidays
Dear Haifa,
Thank you for your feedback, and we're truly sorry that your stay didn't meet your expectations. The restrictions on the half-board meals, especially for your children, and the ongoing noise are not what you should have experienced.
We would also like to discuss your experience with you personally and we will call you to discuss about it.
Regards
Léa
Horrible Experience at Saudia Holidays
I reached out to Saudia Holidays multiples times after a booking fault. I had changed my hotel that changed the dates of my stay. I’m in a horrible situation where I cannot afford to rebook and need to change my dates or I will fail out of school. I reached out multiple times, but they were closed. I asked there emergency hotline in which they said “No worries they can change it.” Additionally, I reached out to their number first thing in the morning the girl kept
saying their terms and conditions, but their website only sends the terms and conditions after booking. I reached out to each individual company including the hotel, airlines and the shuttle service and they all said we can give a refund don’t worry. How is this fair? I asked to speak to a manager and she hung up on my
face.
28 September 2026
Reply from Saudia Holidays
Hello,
Thank you for sharing your experience. We are sorry that the response provided did not meet your expectations.
As explained during our telephone conversation, changes to a confirmed booking are subject to the applicable terms and conditions, and unfortunately, the requested modification cannot be made in this case.
We understand your disappointment and will send you a message through your customer account with further details regarding your situation.
We wish you a nice day.
Kind regards,
Monique
I had experience a bit of a difficulty…
I had experience a bit of a difficulty booking a round trip transportation to/from airport.
It wasn’t included in the main booking nor the website.
I had to call customs care who was 100% unhelpful at all. They referred me to find an agency in general.
I checked resort main website but it wasn’t running very smoothly.
23 September 2026
Reply from Saudia Holidays
Hello Abdullah,
Thank you for your feedback, and we're truly sorry for the trouble you had arranging your airport transfers and for the lack of support from our team.
We'll give you a call once you're back from your holiday to discuss this with you personally.
Best regards,
Léa
Reply from Saudia Holidays
Hello SRI ANNITA ,
Many thanks for your positive review!
Your comments encourage us to maintain our quality standards. We appreciate your constructive feedback and hope to assist you again with your future adventures.
We wish you a pleasant day.
Best regards,
the call center is not answering
the call center is not answering, I was trying for thr past 3 days. moreover, there are no sufficient info in the booking confirmation
11 September 2026
Reply from Saudia Holidays
Hello Faris,
We have reviewed your comment and thank you for taking the time to share your feedback.
Please be assured that your comments have been immediately forwarded to the appropriate department.
To explain the situation in detail and discuss your case with you in person, we will contact you directly by phone.
Thank you again for your trust, and we look forward to hearing from you soon.
Best regards,
Maxime
Great experience
Update: After my initial experience, the customer relations team contacted me and handled my request very well. They approved the change to my return flight for a reasonable fee, and I really appreciate their quick response and assistance.
Thank you, especially to Latifa, for taking care of my request and providing a good solution.
11 September 2026
Reply from Saudia Holidays
Hello Reem,
Thank you so much for your wonderful feedback. We are thrilled to hear that our customer relations team—and especially Latifa—was able to assist you quickly and find a great solution for your flight change.
We truly appreciate your kind words and are always here to help. Have a fantastic trip!
Best regards
Nabyl
They saw my review and made necessary…
They saw my review and made necessary actions to have my concerns answered and were willing to help. For that, I changed my review to a full 5 stars
15 September 2026
Unprompted review
Reply from Saudia Holidays
Dear Saud,
Thank you very much for updating your review after speaking with our service team. We are glad we could help, and we remain at your disposal should you have any further questions.
Regards
Léa
Reply from Saudia Holidays
Hello Rayan,
Thank you for taking the time to post a review of our travel offers!
We are delighted that your first experience met your expectations. We remain at your disposal for any requests to ensure your trip is perfectly planned.
Wishing you a wonderful day.
Best regards,
Nabyl
Thank you for the offers
Thank you for the offers, and for the easy platform. It would be better if I could search for specific hotels and select some for direct comparison. This alone made me go back and forth about 6 to 8 times and make screenshots and note down some key offers. Also, it would make sense if all documents shared via email to be received in a pack via WhatsApp + important emergency contacts. Thank you again.
13 September 2026
Reply from Saudia Holidays
Dear Yazeed
Thank you for your feedback and kind words about our platform!
We completely understand how tedious it must have been to take screenshots and notes just to compare options. Introducing a direct hotel search and side-by-side comparison feature is a great suggestion, and we are passing it directly to our product team to help improve the experience.
We also love your idea of sending all booking documents as a single WhatsApp package along with key emergency contacts. Making your travel details easy to access on the go is a top priority for us.
Thank you again for taking the time to share these valuable insights with us!
Please let us know if you need any information from us,
Léa
Reply from Saudia Holidays
عزيزي محمد،
شكراً جزيلاً لك على كلامك اللطيف! يسعدنا جداً أن خدماتنا قد حازت على رضاك الكامل، وإنه لمن دواعي سرورنا دائماً تقديم الدعم لك.
لا تتردد في التواصل معنا إذا كان لديك أي استفسار أو إذا كان بإمكاننا مساعدتك في أي شيء آخر. أتمنى لك يوماً رائعاً!
مع خالص التحيات،
ليا
Reply from Saudia Holidays
Dear Amal,
Than you for taking the time to share this nice feedback with us.
Léa
Reply from Saudia Holidays
Hello Mansour,
Thank you for your positive feedback regarding the ease and speed of your reservation.
However, we noticed that you gave us a rating of 1 out of 5, which does not seem to reflect your comments.
Therefore, we will contact you directly by phone to discuss your case in person.
Thank you again for your trust, and we look forward to hearing from you soon.
Best regards,
Maxime
Reply from Saudia Holidays
Hello Jehad,
Thank you very much for your positive review!
Your feedback encourages us to maintain our quality standards. We appreciate your constructive comments and hope to assist you again with your future adventures.
We wish you a pleasant day.
Best regards,
Nabyl
I can’t fill the passenger information…
I can’t fill the passenger information like the passport and passenger name and phone numbers.
I can’t upgrade my flight by using miles only by cash are available.
No one helped my from saudia air line or Saudia Holidays.
8 September 2026
Reply from Saudia Holidays
Hello Ibrahim,
We have taken note of your comment and would like to thank you for taking the time to share your feedback.
Please rest assured that your comments have been passed on to the relevant department straight away.
Our team will contact you via your customer account to assist you with the issues you have encountered and to follow up on your enquiry.
Kind regards,
Audrey
Reply from Saudia Holidays
Dear Hussam
Thank you for your feedback. We're sorry to hear the website felt a little slow — we're actively working on improving its performance and your comment helps us prioritise this. We've passed it on to our technical team.
Thank you for taking the time to share this with us.
Léa
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.