I booked an Umrah travel package through their call centre (800 0357 03121) and had to cancel as Umrah visas were not being issued by the relevant authority for the dates I had booked. While the fir... See more
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Really great experience overall. Everything was well organized, booking was easy, and the team was helpful and quick to respond. I enjoyed the trip a lot and everything went as expected. I’d definitel... See more
Company replied
Horrible experience, Since june 17 2026 they are playing around with my booking. First booking 17/6/2026 through official saudia holiday page. I received an email confirm that the request has been re... See more
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1) The hotel didn’t have my email nor mobile number to arrange for activities during my stay. 2) The booking in Saudia Airlines reflected a false input for nationality field. 3) I needed informed beca... See more
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3.2
Average
57 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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The hotel make us pay early check in…
The hotel make us pay early check in fees ( extra one night ) while I booked every thing through them ???
1 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Saudi Holiday - Stop Over - Worse experience of my life
Horrible experience, Since june 17 2026 they are playing around with my booking. First booking 17/6/2026 through official saudia holiday page. I received an email confirm that the request has been received and i will be contacted in 48 hours. No one get back and i remained following up with them for 3 days. After 5 days they cancelled by booking from their end and called me back to book another one with paying 700 AED additional for the same package. Regardless i paid extra my 2nd booking doesn't give me access to apply for transit visa showing offline booking contact the source you booked with. My problem remains the same like ping pong ball. Saudia holiday team says contact saudia, Saudia team says contact agency the callcenter even doesn't seems aware of their partnerships ventures. My register ticket number with saudia remains with no response and Saudia holiday team is not responding they remove the access from my customer area to communicate with agent and only bot response option remains available. I already submitted the screen shot of the visa application page showing not eligible 3 days back and saudia holiday team left me with the response we will get back ASAP. Nothing happening no resolution they closed their contact channels. I am travelling with 3 kids. Since 10 days i am in the state of stress, anxiety and uncertainty. Really awful.
Shahrukh Raees
17 June 2026
Unprompted review
Reply from Saudia Holidays
Hello Shahrukh,
Thank you for your feedback. We are sincerely sorry to hear about the stress, anxiety, and frustration this situation has caused you and your family ahead of your journey.
We would like to inform you that your booking has now been officially cancelled and fully refunded from our end.
We deeply apologize for the communication issues you encountered between the different platforms and for the delay in providing you with a clear response. This is certainly not the level of service we aim to deliver.
We thank you for your patience and truly regret that your experience did not meet your expectations.
Best regards,
Charlotte
Off to a bad start…
My experience with Saudia Holidays has been extremely disappointing due to the lack of seamless integration with their third-party partner, Perfect Stay. I spent hours being redirected between both companies to resolve incorrect booking information, and I still don't have a clear answer regarding my infant's seat. This back-and-forth has made the start of my trip very stressful.
23 June 2026
Reply from Saudia Holidays
Hello Alaa,
Thank you for taking the time to share your feedback.
We are sincerely sorry to learn about the difficulties you encountered and the stress this situation has caused at the beginning of your trip. This is certainly not the experience we aim to provide.
Please be assured that we are currently reviewing your case with the utmost attention and are doing everything possible to provide you with a satisfactory resolution as quickly as possible.
We appreciate your patience and understanding while we work to clarify the situation and will keep you informed as soon as we have further information.
Kind regards,
Charlotte
Adding wheelchair assistance service
Booking through Saudi holidays should contain better options such as adding wheelchair assistance and adding passengers informations like passport number and expiry dates, I had to contact Saudi airlines to add these information for my booking
13 May 2026
Reply from Saudia Holidays
Hello Dana,
Thank your for your feedback !
Regarding the wheelchair assistance service, the request was indeed registered by the agent who handled the sale during your phone call. As for the passport information, please note that it is not necessary to add it at the time of booking: only the first and last names matter for the validation of your tickets.
Nevertheless, we thank you warmly for your feedback! We take it fully into account in order to constantly improve our services and your experience.
We wish you an excellent trip and remain at your entire disposal.
Best regards,
Charlotte
bad customer service
online booking was straightforward , however i had a negative experience when calling customer service number .
10 June 2026
Reply from Saudia Holidays
Hello Saad,
Thank you for taking the time to share your review.
While we are delighted that your online booking was simple and straightforward, we sincerely regret that your experience with our phone customer service did not meet your expectations.
Please be assured that we take your feedback very seriously in order to improve our team's support and customer care. Our team remains at your entire disposal should you need any further information.
Have a wonderful day,
Charlotte
After reviewing the offer it appears…
After reviewing the offer it appears that its above the regular pricess and its fake offers with low services, also no option to cancel or refund the amount its like spam
31 May 2026
Reply from Saudia Holidays
Hello Adel,
We are sorry to hear that your experience did not meet your expectations.
Our offers are based on real-time availability and pricing provided by our partners. We regret that you found the offer unsatisfactory.
We will take contact with you directly to discuss your feedback in more detail and better understand your concerns.
Have a nice day.
Kind regards,
Monique
Very disappointing experience with…
Very disappointing experience with Saudia Holidays. I booked a hotel package specifically because the website stated that the room would be available upon arrival. I even paid extra based on this information. However, when I arrived, the room was not available as promised and I was asked to pay additional charges.
Customers should be able to trust the information provided during the booking process. The lack of communication and failure to honor what was advertised caused unnecessary stress and frustration at the start of the trip.
I expected much better service and transparency. Unfortunately, this experience has made me hesitant to book through Saudia Holidays again.
31 May 2026
Unprompted review
Reply from Saudia Holidays
Hello Abood,
We are sorry to hear about your experience and the inconvenience caused upon your arrival.
After review, the check-in times were indicated in the booking information provided. However, we understand your disappointment regarding the room availability and the additional charges requested on site.
We will contact you directly to discuss your experience in more detail and see how we can assist you. In the meantime, we wish you a pleasant stay.
Kind regards,
Monique
I like the whole planning and coast
I like the whole planning and coast. Dislike the timing of the return flight
6 May 2026
Reply from Saudia Holidays
Hello Sahar,
Thank your for sharing your feedback. We are delighted to hear that you were satisfied with the overall planning of your trip and that our prices met your expectations.
However, we are sorry to hear that the timing of your return flight was not ideal. Flight schedules are determined by the airlines, but we fully understand how this can affect your travel comfort. We will certainly take your feedback into account to improve our future offers.
Thank you for choosing us, and we look forward to welcoming you back on your next trip !
Best regards,
Charlotte
My recent experience with Saudi, booking number :2604067
My recent experience with Saudi Holidays has been extremely frustrating. Due to severe technical issues and a complete lack of coordination between the platform and the airline, my flight was canceled despite successful payment. The customer support failed to provide any immediate resolutions, forcing me to escalate the matter and file an official complaint with the Ministry of Tourism to recover my rights. Highly unprofessional and unreliable for holiday planning.
12 May 2026
Reply from Saudia Holidays
Hello Bashaer,
My name is Audrey and I am in charge of handling your file.
I have carefully reviewed the various elements you provided, and we are truly sorry about the situation.
To review your request and provide a personalized response, we have sent you a message to collect the necessary information to identify your file.
While we await your reply,
I remain at your disposal for any further information and wish you an excellent day.
Best regards,
Audrey
Bad user experience i cant Bad user experience i cant edit or change edit or…
Bad user experience i cant edit or change
18 May 2026
Reply from Saudia Holidays
Hello Majid,
We have taken note of your comment and would like to thank you for taking the time to share your feedback.
Please rest assured that your comments have been immediately forwarded to the relevant department.
In addition, an email has been sent to you via your customer account.
Kind regards,
Audrey
Great one stop for all but the after…
Great one stop for all but the after sale experience is supbar even if the reservation was made a few days back minimal, if any, changes can be made to it
1 May 2026
Reply from Saudia Holidays
Hello Abdulaziz,
Thank you for your feedback. We are glad you enjoyed the convenience of our "one-stop" platform, but we are sorry to hear about your frustration regarding the post-booking experience.
We take your comment regarding the difficulty of making changes seriously, as we are always looking for ways to improve our after-sales support and flexibility.
We wish you a pleasant trip and remain at your disposal for any further information.
Best regards,
Charlotte
Reply from Saudia Holidays
Hello Saad,
Thank you for your positive feedback ! We are delighted that you enjoyed our offers and found our website easy to use.
We wish you an excellent stay and remain at your full disposal.
Best regards,
Charlotte
Website was easy to navigate
Website was easy to navigate. I called the helpline to change my last name. They were helpful.
I am still waiting for them to get back to me.
2 May 2026
Reply from Saudia Holidays
Hello Mélanie,
Thank you for taking the time to share your experience! We are glad that you found our webiste easy to navigate and that our helpline team was helpful in initiating your last name change.
Regarding the update you are currently waiting for, we sincerely apologize for the delay. Name modification requests can sometimes take a little extra time as they require manual verification to ensure all travel documents match perfectly.
Please rest assured that our teams are on it. If you do not receive an update shortly, do not hesitate to reach out to us again with your booking reference so we can check the status for you right away.
Thank you for your patience, and we wish you an excellent upcoming trip!
Best regards,
Charlotte
I am unable to eidt my details in my…
I am unable to eidt my details in my booking eg: passport
26 April 2026
Reply from Saudia Holidays
Hello Saif,
We are sorry for the inconvenience you are experiencing.
As discussed during our phone call, this issue is related directly to the airline, so we encourage you to contact them to update your passport details.
We are glad that we were able to assist you with your upgrade request. We remain in contact with you via your customer account.
Have a nice day.
Kind regards,
Monique
Reply from Saudia Holidays
Hello Fahed,
Thank you for your feedback ! We are delighted to hear that you found our service very easy to use.
It was a pleasure assisting you, and we look forward to accompanying you on your next trip !
Best regards,
Charlotte
I have booked the package and selected…
I have booked the package and selected for 2 nights but it’s booked only for 1 night. Called customer service and they are saying the cannot change anything on my booking. Also they can’t cancel and refund my money. It’s frustrating. As per USA government regulations airline tickets are fully refundable with in 24 hours. And they are not doing that . I have only few hours left in my 24 hours. If I didn’t get an answer I will go for a complaint
17 April 2026
Unprompted review
Reply from Saudia Holidays
Hello Riyas Mohiyudheen,
Thank you for your feedback. We can confirm that we have taken note of your request regarding the information provided.
We have already forwarded your case to the relevant department. We will get back to you as soon as possible.
Kind regards,
Audrey
The information submitted in your…
The information submitted in your website are accurate and in the booking confirmation. However, the information your team shared with Saudia (dob) are incorrect in Saudia website
8 April 2026
Reply from Saudia Holidays
Hello Abdullah,
Thank you for your feedback. We can confirm that we have taken note of your enquiry regarding the information provided.
We have already forwarded your case to the relevant department so that they can check with the company. We will get back to you as soon as possible once we have received their response.
Kind regards,
Audrey
No customer service !
14 April 2026
Reply from Saudia Holidays
Hello Afnan,
My name is Audrey and I am in charge of handling your file.
I have carefully reviewed the various elements you provided, and we are truly sorry about the situation.
To review your request and provide a personalized response, we have sent you a message to collect the necessary information to identify your file.
While we await your reply,
I remain at your disposal for any further information and wish you an excellent day.
Best regards,
Audrey
Reply from Saudia Holidays
Hello Ziyad,
Thank you for taking the time to share your feedback on our travel offers!
We are delighted that your first experience met your expectations. We remain available to answer any questions you may have to ensure your trip is as smooth as possible.
Have a wonderful day.
Sincerely,
Nabyl
I would never go with any other agency…
I would never go with any other agency while Saudi Holidays on the market. Grate as always.
20 March 2026
Unprompted review
Reply from Saudia Holidays
Hello Saleh,
We sincerely thank you for your loyalty and trust.
As always, please don't hesitate to contact us with any questions; we'll be happy to answer them.
We wish you a pleasant day.
Sincerely,
Nabyl
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