Saunabox Reviews 377

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 134 reviews, reviewers had a great experience with this company. Customers are really happy with the ease of setting up the products and the quick response times from customer service. Many people find the products to be of high quality, well-made, and effective, often exceeding their expectations. Reviewers frequently mention the excellent user experience, highlighting how easy the products are to use and how quickly they heat up. However, some customers were not happy with the customer service, reporting issues with slow responses, unhelpful interactions, or a complete lack of communication. A few people also experienced problems with product quality, such as broken parts upon arrival, products failing after a short period, or receiving defective items.

What people talk about most

Product

People report ambiguous experiences with the product. Many customers express satisfaction, praising the... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the exceptional and... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers praise the product, describing it as stellar,... See more

User experience

Users describe positive interactions with the user experience. Many customers highlight the product's ease of... See more

Response time

Consumers generally express satisfaction with response times, highlighting quick and knowledgeable support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had some reservations about a purchase like this, but Nicole reached out to me early and was consistently available for questions over the course of a week while I did my research. If there was some... See more

Company replied

Rated 5 out of 5 stars

I received my SaunaBox Solara and have to say this thing is absolutely stellar. The quality of the materials far exceeded my expectations for sure. Whoever designed this is an absolute genius. I set i... See more

Company replied

Rated 5 out of 5 stars

It is a portable steam bath / sauna! I'm used to having the sauna after a workout back at my previous workplace and having the Saunabox at home eliminates the need for me to go out and enjoy the ben... See more

Rated 5 out of 5 stars

I was looking to purchase a sauna and saw this one on KTLA so I decided to try it out. I even got a code to get a discount and sales representative Nicole reached out to me and was very helpful. She a... See more

Company replied


Company details

  1. Sauna

Written by the company

We've created the world's most accessible at-home wellness experience.


Contact info

3.9

Great

TrustScore 4 out of 5

377 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 77% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Sauna box is a great product

Sauna box is a great product! We use it several times a week and it was one of the best purchases we’ve made from the standpoint of value. Great health benefits… thank you SaunaBox

Mitch W

16 June 2024
Unprompted review
Rated 5 out of 5 stars

Birthday present!

I decided to buy this as a birthday present to myself. Totally worth it, plus it is a wonderful way to relax after a day of taking care of my littles. It was super easy to set up. Heats up pretty quickly depending on how much water you add. I have no complaints regarding my saunabox.

29 June 2024
Unprompted review
Rated 2 out of 5 stars

Don't buy 2 tools

Customer service is non existent. I bought 2 towels so my partner and I could enjoy the box and not only did they send one, they charged me for 3 and never got back about the second one. I emailed twice and never got a response or a refund for it. Its a little petty and slightly unorganized

8 May 2025
Unprompted review
Rated 5 out of 5 stars

Great Product!!

I purchased the Smartsteam Kit Pro at the beginning of this year to supplement my home gym setup. I am so impressed by the quality of this product. It kicks my butt (in the best way!) every time I use it. It has been part of my ritual for the past 4+ months. I have seen a noticeable improvement in my sleep quality, recovery from workouts, and all around wellness. I have recommended this product to all of my friends and family and will continue to do so!

When I contacted their customer service line recently to verify there are no microplastics or PFAs in their unit, I was very pleasantly surprised with how quickly they responded to my inquiry and how thoroughly tested the materials are. 3rd party tested and passes all Prop 65 requirements such as no heavy metals, PFAs, Phthalates, microplastics, etc. Just another reason to be impressed with this brand!

7 January 2025
Unprompted review
Rated 5 out of 5 stars

So convenient!

Phenomenal! The ability to use a sauna without having to travel to my gym is game changing. Easy to use as well.

6 April 2025
Unprompted review
Rated 5 out of 5 stars

This thing is an absolute game-changer

This thing is an absolute game-changer! I never had consistent access to a sauna before, and now it's part of my daily routine. Easy to set up, really well made, and gets super hot. Haven't had any issues, and their customer service was super helpful when I reach out with questions.

2 February 2025
Unprompted review
Rated 5 out of 5 stars

Great after a year!

I usually hold off writing reviews until I’ve had a chance to use the product for a while. I’ve now owned the SaunaBox for a year now and it’s been great! Very little signs of wear and tear at this point. For me, it gets plenty hot and really gets my heart rate up. Would recommend!

5 May 2025
Unprompted review
Rated 5 out of 5 stars

Great products all around

Love both my Saunabox portable steam room. Heats up quick, gets nice and hot and I feel amazing after. Easy setup, and a great product all around.

I also love my Saunabox Plungebox Pro. Stays cold, sturdy, and is the perfect size for me. Love these products.

3 May 2025
Unprompted review
Rated 5 out of 5 stars

Life-Changing Wellness Investment!

I don’t say this lightly, the SaunaBox SmartSteam Kit has completely changed my life. For years, I struggled with extremely high levels of internal systemic inflammation. It affected everything, my energy, recovery, sleep, and overall well-being. I had tried just about every supplement and treatment available, but nothing made a real impact, until this.

Having the ability to do deep, therapeutic steam sessions from the comfort and privacy of my own home has been a game-changer. I’ve been using the SaunaBox 2–3 times a week for the past 6 months, and the difference is profound. My inflammation markers are down, my body feels lighter and more mobile, and mentally, I feel sharper and more grounded.

Setup is simple, it heats up quickly, and the whole system feels premium and thoughtfully designed. No more driving to the spa, no more waiting rooms, just powerful, restorative heat when I need it.

If you’re dealing with inflammation, chronic stress, or just want a high-impact tool to level up your health, I can’t recommend the SaunaBox SmartSteam Kit enough. This isn’t just a product, it’s an investment in your long-term health.

25 December 2024
Unprompted review
Rated 5 out of 5 stars

Great steam without a gym membership

There are no gyms in my county that have a steamroom or sauna and after running 5 miles i love meditating in the steam as I unwind. So I purchased a steambox and it has been great! I go in each night at 9:00 with a few drops of eucalyptus oil in the defuser and zone out. The construction is very durable as I leave outside all year (in the rain) and it still like new out of the box.

On cold nights the steam generator can handle the cold like a champ and I always feel great.

5 April 2025
Unprompted review
Rated 5 out of 5 stars

Sauna Box is a great product!

Sauna Box is a great product! I am 6’5” 240 and is spacious enough yet compact enough not to take up a bunch or room. The steam the unit produces is phenomenal. The setting goes from 1-7 and I’ve worked my way up to a 3 so far. The seat is nice and the absorption mat works great!

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Still Going Strong after 9 months of daily use

Have been using mine for about 9 months now... 5 to 6 times a week... still going strong.
My only concern was the light zipper but has held up with no issues yet. At 1st I was worried about letting a little steam out after my 10 minute pre heat and entered as Quickly as possible..... lol
That just dont matter as the
Steamer Still works great and it Always wins the battle after 20+ minutes of meltdown .... I try and fight it to make 30 minutes but end up hunting for the zipper like stevie wonder dropped his house key.
Thanks for a Great product gentleman 💪🏾

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Sauna box for the win

The Sauna Box has been a total game changer for me. It gets hot and steamy—just the way I like it—in only about 10 minutes. I use it every single day, whether it’s for post-workout recovery or just to relax on my rest days. The heat feels amazing and really helps me unwind.

It fits perfectly in my room, and the size is just right—not too bulky, but still roomy enough to be comfortable. I also love the little Velcro window that lets in a bit of cool air when I need it. It’s a smart design feature that makes the experience even better.

The build quality is excellent, and it breaks down easily for travel. I take mine with me to competitions and set it up in my hotel room without a problem. At 52 years young, I’ve tried a lot of wellness products over the years, and this one stands out. I highly recommend the Sauna Box to anyone looking for a portable, effective, and well-designed sauna. You won’t be disappointed!

27 March 2025
Unprompted review
Rated 5 out of 5 stars

My SaunaBox Sauna: One Month Later

After using my SaunaBox single-person sauna daily for over a month now, I can honestly say it's been a fantastic addition to my wellness routine!
Setup was a breeze - the instructions in the box were super clear, and they even have helpful videos that walk you through the whole process step by step. No headaches or complicated assembly required.
What really surprised me was how roomy it feels. I've tried other single-person saunas before, and this one definitely feels more spacious than most. You don't get that cramped feeling that can sometimes make sauna sessions uncomfortable.
I've been using it every day for the past month, and it's quickly become something I look forward to. For anyone looking to get their first sauna or something that doesn't take up too much space, this is perfect.
Definitely a solid 5-star product. If you're on the fence about getting a starter or portable sauna, I'd say go for the SaunaBox - you won't regret it!

1 April 2025
Unprompted review

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