Saunabox Reviews 377

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 134 reviews, reviewers had a great experience with this company. Customers are really happy with the ease of setting up the products and the quick response times from customer service. Many people find the products to be of high quality, well-made, and effective, often exceeding their expectations. Reviewers frequently mention the excellent user experience, highlighting how easy the products are to use and how quickly they heat up. However, some customers were not happy with the customer service, reporting issues with slow responses, unhelpful interactions, or a complete lack of communication. A few people also experienced problems with product quality, such as broken parts upon arrival, products failing after a short period, or receiving defective items.

What people talk about most

Product

People report ambiguous experiences with the product. Many customers express satisfaction, praising the... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the exceptional and... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers praise the product, describing it as stellar,... See more

User experience

Users describe positive interactions with the user experience. Many customers highlight the product's ease of... See more

Response time

Consumers generally express satisfaction with response times, highlighting quick and knowledgeable support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had some reservations about a purchase like this, but Nicole reached out to me early and was consistently available for questions over the course of a week while I did my research. If there was some... See more

Company replied

Rated 5 out of 5 stars

I received my SaunaBox Solara and have to say this thing is absolutely stellar. The quality of the materials far exceeded my expectations for sure. Whoever designed this is an absolute genius. I set i... See more

Company replied

Rated 5 out of 5 stars

It is a portable steam bath / sauna! I'm used to having the sauna after a workout back at my previous workplace and having the Saunabox at home eliminates the need for me to go out and enjoy the ben... See more

Rated 5 out of 5 stars

I was looking to purchase a sauna and saw this one on KTLA so I decided to try it out. I even got a code to get a discount and sales representative Nicole reached out to me and was very helpful. She a... See more

Company replied


Company details

  1. Sauna

Written by the company

We've created the world's most accessible at-home wellness experience.


Contact info

3.9

Great

TrustScore 4 out of 5

377 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 77% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

SaunaBox just do it

Me and my wife absolutely love our Suanabox, haven’t sweated this much since high school . Service was great and was kept up to date with every step after purchase. Easy set up and I really like that it is mobile. Great product and great company!

21 April 2025
Unprompted review
Rated 5 out of 5 stars

love it!

love it! I use this daily in my condo. only negative to report is that my water chamber/heater broke after about 1 month, and the replacement from Amazon did not get nearly as hot. but, I was sent a replacement (w/ extra gear) free of charge, which was much appreciated.

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Muscle fatigue is gone and skin looks better!

I bought a Sauna box last year for my son. He raved about it. Had to try one for myself. I’m very pleased. Easy to put together. Gets really hot which has helped with my muscle fatigue and a side benefit.. my skin looks so much better too.

20 April 2025
Unprompted review
Rated 5 out of 5 stars

Great portable sauna!

Received my saunabox for Christmas and use it several times a week. Super easy to setup, clean and maintain. Easily portable! Love using this sauna when we have sore muscles, not feeling 100% or just need to relax. Highly recommend it!

28 April 2025
Unprompted review
Rated 5 out of 5 stars

Best, affordable at home luxury

Husband got me a hottub for Vday and I got him this. It arrived later than I hoped but it was worth the wait. We use it more than the at home hottub which says a lot because we love a good hottub. We got our own essential oils and after a few days of stress and gym fatigue we relax in it followed by the plunge box or cold shower. We learned to troubleshoot when it seemed to not work but it ends up being our lack of attention of detail (ex. Machine not securely tightened). Its become an important part of our health routine and I hope others make it theirs too.

1 March 2025
Unprompted review
Rated 5 out of 5 stars

Great steam.

I’ve had my sauna box for several months now and I use it at least 3 to 4 times a week. It was very easy to set up and very easy to use. I love how quickly it heats up and provides excellent steam I highly recommended it.

5 March 2025
Unprompted review
Rated 5 out of 5 stars

We absolutely love out Suanabox

We absolutely love out Suanabox, my wife and I use it almost daily and it delivers every time! No issues at all, everything works as advertised, we have recommended to family and friends.

28 April 2025
Unprompted review
Rated 5 out of 5 stars

This is a game changer.

Not sure what the negative reviews are here. Trust me, I use the SaunaBox every day. It’s fantastic. As a guy who has been steaming for years, I was skeptical. That has been quashed however. It’s lightweight yet sturdy. Very little maintenance required. Plenty hot. Had an issue with the heater and SaunaBox sent me a new one immediately with zero questions so the support is great as well. Having a peloton, a rower and weights, the SaunaBox completed things and allowed me to cancel my gym membership. If you’re having any skepticism, trust me, you’ll be very happy you pulled the trigger.

14 November 2024
Unprompted review
Rated 5 out of 5 stars

I love my SaunaBox

I love my SaunaBox. I get in every other day and I miss it when I don’t do it. I’m an older woman and the sauna makes my skin feel softer and cleaner. My friend comes over to use it and we chat while he’s in the box. Very fun. I usually play a meditation app while I’m in the box. So relaxing. Great place to meditate.

28 April 2025
Unprompted review
Rated 5 out of 5 stars

Got this for Christmas for post workout…

Got this for Christmas for post workout muscle relief among other things. It's really great. It's very very easy to set up, not just the construction but the very well labeled pieces which makes it impossible to mess up. It works great, I've used it outside in the winter and then moved it inside when I made room. Its hot. It's easy to clean and it's enjoyable. I've had no issues with it.

28 April 2025
Unprompted review
Rated 5 out of 5 stars

It's HOT in here!

My hot tub broke and I have always went to saunas in the past. Decided to give this a try for the price point. It was an easy setup and it gets hot enough to get a real good sweat in after a workout. I had an issue with first steam unit but it was returned to point of purchase as still within return policy and got a whole new unit. I would recommend if you like to steam alone in the comfort of your own home like I do.

28 April 2025
Unprompted review
Rated 1 out of 5 stars

I was very interested in purchasing the…

I was very interested in purchasing the Saunabox and even had my purchase in the cart ready to go. I was going to pull the trigger and make the purchase but after all the negative reviews, I will delay my purchase until I have confidence in their customer service and reputation. If Saunabox sees this, I'd like to know what corrective measures have been instituted moving forward please. Especially if you are motivated to provide consumers with a degree of confidence in purchasing your product.

27 April 2025
Unprompted review
Saunabox logo

Reply from Saunabox

Hey Matthew, we have nearly 100,000 customers and would not offer a warranty if we were not confident in the product and stand by the quality. We would appreciate if you tried the product and had your own experience first before deciding to leave a negative review here. Not only has our team grown to help service our customers better, but quality and durability of our products has continued to improve - if you do decide to give it a try, you won't be disappointed.

Rated 3 out of 5 stars

not worth it

The sauna does the job but for the price, I’ll never buy again. I’ve had the box for 5 months and there are multiple holes on the bottom, I’ve had to cover with duct tape. They have sent me a replacement but the product is 5 months old, it shouldn’t already be broken.. also, temperature… it does not get that hot, I’ve had it in the highest setting for 25-30 minutes since I got it and it could definetely be hotter.

26 April 2025
Unprompted review
Rated 5 out of 5 stars

My experience w Sauna Box has been…awesome!!

My experience w Sauna Box has been absolutely amazing! Received it quickly back in Dec and has been working great for months on end, even with DAILY use. Been a game changer to be able to combine sauna with cold plunge everyday after a hard workout. Sleep better. Think better. ..Stepping in feels like instant reward. Get to decompress from the day. Its like it says, "well done" ha ha. Love ending my day this way. Super grateful for Sauna Box. Thank you!!

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

First off, this is a phenomenal company with a great product. Well built and very comfortable and easy to use. I sit in mine 3- 5 times a week and have built it into my morning routine. This is my quiet time in the morning dedicated for 20 mins of prayer. This has made my life better and has improved my physical and mental health. The customer service is spot on too. Any questions I had they responded quickly and with an answer or solution right away. I tell everyone I know about what a great product this is and what a great company they are. I can’t say enough about them! I’m so grateful for them!

21 April 2025
Unprompted review

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