Saveexpress Reviews 

I bought the item based on their photo of the item, they sent me something else. After several attempts to make my complaint through their "Kontact" link brought no action, I finally emailed info @ airoliver.de. The reply from them was shockingly rude--I have to put it here:
Dear Costumer,
first of all we give you a reply to you´re contact via email.
We did send you the right products our shop does not say how big the snaps are.
If the products don´t correspond to you´re imagination then send them back.
We going to refund the goods to you.
Kind regards ,
Save Express
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1. This is the only reply I had to my complaint
2. They did NOT send me the right product, and I had included a photo of what they sent me, and the link to their webpage item--NOT THE SAME.
3. Based on my "imagination"???
4. Send them back?? They are in Germany, I am in Canada. Why should I pay to send them back--I already paid for shipping once--and I was sent me the wrong item.
I can't believe how badly I have been treated, and I can only wish there was something I could do to really damage the company's sales.

In case of returned goods, they do not refund everything as they are obligated to according to EU consumer laws, and the amount the do return, is not done automatically, even if I had already informed them.

Their customer service is terrible. They are unfriendly and careless of customers. They don't care that the shipping was delayed 2 times. "It's not our problem", is the attitude.

Their shipping and information about shipping is also unreliable.

They sent the order without sending me the tracking number. I found it out yesterday when I got the parcel. And the status on their website says komplett abgeslossen that means that it is done I think. But no tracking number.

saveexpress.de
- has a big product range
- has reasonable prices, but about 1/9 of every order is waisted by bad quality or wrong send products.
- offering a free gifts is very nice, if not made totally useless by a glued label or dirt on the free article.
- after ordering the same good pants again, twice, I got totally different pants, that are complete useless, with opening for the legs for at least size L.
- the most expensive diapers I brought where one of the worst in quality; bad fit, leakage and closing tapes that didn't hold or tear the diaper when opening again.
- the last time I ordered I didn't receive a track & trace-code
- the site is not bad but searching for diaper pants isn't possible because of the many names and synonyms for it
- the offered translation to Dutch doesn't work
- the ordered washable diaper is according to the label size S, but even after washing in hot water, still at least a size L if not bigger, useless and a waist of money.
- many products have no information and/or useless tiny picture.
- one time I got my order in such a big and heavy box that I could hardly carry it 4 stairs up, although I paid 20 euro for delivery at home. After this I never order more than fits in a little box.
- it seems that the service is decreasing.

Do not use this company!
They fulfilled ⅔ of an order.
Sent a refrigerator sized box with something I did not order.
In over a month they have not delivered the last ⅓.
They refuse to send it.
They deleted my order confirmation on their website!
I can no longer log in to see it.

Plus they will send people to your private home looking for stuff they incorrectly send.
Without letting you know.

I asked them how to return the incorrect delivery.
They never replied with an answer.

They just met up, looked for the package and left.
4 times.

Why not contact me before?
Or after the first try?

This is a very bad company!
They even claim I refused to hand over the wrong delivery.
They only told me that they had visited over a week later!
after they met up on 4 week days during business hours!

I can prove that I was at work.
They also refuse to provide a reference number to those who claim to have met me (while I was at work)

Don't shop here.
They will take your money.
But not deliver the order.
Plus waste your time with claims of sending people to your home, but not provide any evidence.

Stay away!
and if you read this after using them:
Get a refund through your credit card company or PayPal within 30 days.
Contact your bank as soon as possible.

Don't wait for this company to send a reply.
They are very slow and even when directly asked for a tracking number documenting their claims, they send insults instead.

They claim to discreetly handle orders.
They do not.
They refuse to send orders
meaning that you as a customer have to contact the police, bank and lawyers.
..on top of losing your money.

Their claim:
They sent me the refrigerator sized box of stuff that I did not order (their fault)
They sent people out on work days 4 times (they claim, without documentation)
Without telling me about it (their fault)

That is their reasoning for not sending what I paid for l:
That I have a box they incorrectly sent to me.

They did not replying to me when I asked how to return it (their fault)
and refuse to send what I paid for because of it

All their fault, not mine.

AVOID THIS COMPANY!

Other companies will handle incorrect delivery very well, saying they are sorry, help you to easily return it or allow you to throw it out.

This company will literally insult you, claiming their huge box of incorrect delivery is your fault and your responsibility.

Very very bad company.