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Savvy.co.ukReviews 

1,995
•
TrustScore 4.5 out of 5

4.6

Loan agency
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Review summary

Created with AI, based on recent reviews

Looking at 646 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendly demeanor, and clear explanations, making the process easy to understand. Many highlight the excellent customer service, noting that agents are professional, patient, and ensure customers feel at ease and understand all terms. The overall service is described as quick, efficient, and straightforward, leading to a smooth user experience. However, some customers also noted issues with payment processing and communication, experiencing delays in receiving funds or being told conflicting information. A few other people also felt that the staff could be rude or condescending, and that the application process was unnecessarily interrogative and time-consuming.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising their helpfulness,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that staff are often described as... See more

Service

Reviewers highlight positive aspects of service, often praising the quick and efficient processes, with many... See more

User experience

Customers had positive experiences with user experience, frequently describing the application process as... See more

Payment

Clients share ambiguous opinions on payment, with some reviewers reporting a fast and easy process with quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Application process was simple & straightforward and only took a few minutes. Once my application was accepted I spoke to one of their underwriters called Felicia over the phone. The customer servic... See more

Rated 5 out of 5 stars

Took a loan out today, as I won't be paid till mid month next month, spoke to someone called Lyle as I was pre approved, he was lovely and helpful and read everything to me so that I could understand... See more

Rated 5 out of 5 stars

Mickale kept me updated throughout the process and was very friendly when dealing with him over the telephone. A big thumbs up Mickale for providing such an excellent customer service

Rated 5 out of 5 stars

Very quick process, when I had to call in I spoke to Tyrese who was incredibly helpful. Sometimes you feel a sense of judgement when applying for a loan but I did not get that from him at all! Super f... See more

Company details

  1. Loan agency
  2. Car finance and loan company
  3. Financial Institution
  4. Non-bank financial service

Written by the company

Savvy.co.uk offers loans from £300 - £1200 over 6, 8, 10 and 12 months. At Savvy.co.uk we always ensure we are part of the lending solution and not part of the debt problem. We are a caring lender providing essential credit to the underserved sector, our focus is on making a positive impact. We are committed to providing affordable credit to those who otherwise would not have access to unsecured credit. Apply now to see if you qualify. Warning: Late repayment can cause you serious money problems. For help, go to moneyhelper.org.uk

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(1,995)

616 reviews in the last 12 months

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Rated 1 out of 5 stars

Shocking

Shocking
I applied for £1,000 loan. Got a call saying they could give me only £800. They then wanted me to allow them access to my on line banking account. That I was not gonna allow. After the call these people sent me a text message saying my loan had been declined by them. Cheeky civilians.It was me who turned them down. I told them on the phone to forget the loan as I was not going to give them free access to my on line banking. It was me who turned you people down and not the other way round. Get your story straight.

17 June 2026
Unprompted review
Rated 1 out of 5 stars

Started great ended sour.

It started amazing and ended extremely sour.
They cannot help you with missing funds until 2hours have passed at which point I had to wait on hold for a further 30mins and was then informed their payment systame was down today and the payment should be in my account in 1 hour. There was no updates of any kind on any forums or their personal website.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Quick easy process

Quick easy process, underwriter handled my call was first class! Clear and knowledgeable with my questions.

Highly recommend

16 June 2026
Unprompted review
Rated 1 out of 5 stars

Don't ever use Savvy as the prey on the vulnerable

Don't ever use Savvy. I took out a loan in March 2025 for £300 and repaid it back in September 2025. I then reapplied for another loan straight away and got approved for £600. I finished paying this loan in May 2026 then after reapplying again I was declined. The company are a complete disgrace and farcicle and should not be allowed to sell loans to customers. They obviously dont credit check otherwise why were the 1st and 2nd loans I took out approved. The company are shambolic and cannot see how they are regulated under the financial conduct authority as they miss sell loans to people in a vulnerable state. I put through an unaffordability complaint and they have 8 weeks to respond or will take this to the Financial Ombudsman. Time for Savvy to put things right as you have put me in financial turmoil lending to me.

29 May 2026
Unprompted review

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