I visited the sax.co.uk store in London recently and the overall service was really bad. Disinterested staff, and it felt like no one could be bothered to help properly. What made the whole experienc... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hi Sax.co.uk, I've had excellent experience from purchasing from your store online. The site is well organised and there are really helpful object tips (for instance from Jules on reeds), which he... See more
Company replied
This is an export - possibly brexit - problem as far as I can see. I was frustrated after waiting a week for mouthpiece, ligature and reeds, so I ordered from another company and it arrived yesterday.... See more
Company replied
Been using Sax.co.uk for over 12 years now and have great confidence when seeking advice from them and making purchases. They have also refurbished two of my saxophones to an extent that they were... See more
Company details
Written by the company
Please note: We no longer use Trustpilot for customer reviews, and all content on this page is unverified. Additionally, our Crowborough branch is now closed. For the most up-to-date and verified feedback on our current store and award-winning service, please visit our SAX Feefo page.
Contact info
Brooklands Park, Farningham Road,, TN6 2JD, Crowborough, United Kingdom
- 01892 662533
- help@sax.co.uk
- sax.co.uk
3.6
Average
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order these reeds
Easy to order these reeds. Glad they were in stock. Couldn’t find these anywhere else.
1 May 2021
Reply from Crowborough Workshop (Now Closed)
Many thanks for your custom
Received a reply with a proposed…
Received a reply with a proposed delivery time within minutes.
1 May 2021
Reply from Crowborough Workshop (Now Closed)
Thank you for your custom... we hope to be of service in the future
I bought a very nice Conn Selmer Alto…
I bought a very nice Conn Selmer Alto from Sax.co.uk , very good informative staff, very helpful too. I could have spent the day there!
30 April 2021
Reply from Crowborough Workshop (Now Closed)
Thank you for your custom and all the best with the new sax
If I could give 6 stars I would
If I could give 6 stars I would. I ordered a Reed online on Thursday night, phoned to add an item and they both arrived here in France on Tuesday. Extremely efficient service. No question about customs duty, vat etc. All dealt with without any fuss.
29 April 2021
Reply from Crowborough Workshop (Now Closed)
Splendid- thank you for your custom and positive feedback
I order an Aerophone PRO AE30
I order an Aerophone PRO AE30. Sax.co.uk, was the only supplier in the UK who had them in stock. Their price was amazing, I spoke to them over the phone and they were exceedingly polite and helpful. I ordered online as it made the process quicker and the Aerophone was delivered before lunch the following day. It just doesn't get much better than this. 5/5
28 April 2021
Reply from Crowborough Workshop (Now Closed)
Splendid. Thank you for your custom and all the best with the new wind synth
Very quick response to my order
Very quick response to my order. Thank you. Very satisfied with the tenor ligature. Can now play my tenor again!
27 April 2021
Reply from Crowborough Workshop (Now Closed)
Many thanks. Glad to be of service
It's the second time I try but I can't…
It's the second time I try but I can't buy a sax mouthpiece. When ordering The website does not specify if it is in stock and how long it takes to get it...so it's not clear if you just ordered or really bought the mouthpiece.
This happened with my last experience: after 10 days of placing the order ( and paid )they informed me that the tip opening of the mouthpiece I had chosen was never available from the maker. availability and delivery times should be made explicit at the time of purchase....Really unprofessional!
27 April 2021
Reply from Crowborough Workshop (Now Closed)
Huge apologies for this bad experience . We have processed your refund already- hopefully you’ll have seen the email notification of the refund .
Concerning the specific ‘piece – I’m afraid that with these small scale, boutique manufacturers, supply and communication can occasionally be quite erratic. This design is new and - at the time of setting them up on the website we did not have full information on the exact tip sizes available.
We’re very sorry this didn’t work out for you
Very quick process from order to…
Very quick process from order to delivery on my door, bought a theory book and several sop and tenor reeds to try,
27 April 2021
Reply from Crowborough Workshop (Now Closed)
Thank you for your continued custom
Great videos to show you what each…
Great videos to show you what each saxaphone sounded like and I based my purchase on this, and have not been disappointed.. brilliant Saxaphone, even my teacher is jealous 😀
27 April 2021
Reply from Crowborough Workshop (Now Closed)
Excellent- many thanks and all the best with the new horn
Reply from Crowborough Workshop (Now Closed)
Excellent- good to hear everything is running smoothly. Thank you for your custom
First-class services...!
27 April 2021
Reply from Crowborough Workshop (Now Closed)
Thank you for your cusotrm and all the best with the new horn
Always great service and support from…
Always great service and support from sax.co.uk. Enjoyable shopping experience.
26 April 2021
Reply from Crowborough Workshop (Now Closed)
Excellent. Many thanks for the five stars....
Your products are very good
Your products are very good and service also.
I only rate as average, because I still haven't receipt de package. I've purchased it one time before and it was lost by the mail company. I hope that this time I received is successfully.
I know its not your fault, and appreciate all your quick support.
26 April 2021
Reply from Crowborough Workshop (Now Closed)
Dear Eduardo
We’re sorry about the shipping issues here. The Chilean postal service definitely lost this package. However- as soon as this was confirmed- we did reship your order at no cost to yourself.
Apologies that this hasn’t run smoothly
Sax & Co have always delivered goods on…
Sax & Co have always delivered goods on time and in good order.
26 April 2021
Good prompt service
26 April 2021
Fast delivery but wring item.
Fast delivery and easy to use website but they send me the wrong (cheaper) product than what I paid for.
26 April 2021
Reply from Crowborough Workshop (Now Closed)
Dear Sofia- we have left a message for you about this as we were unaware there had been any issues with your order until this review. Please contact us straight away and I assure you that- if you did not receive exactly what you had ordered- we will resolve this as soon as possible.
Excellent service and knowledge as…
Excellent service and knowledge as always, this is the second Sax I have purchased from sax.co.uk, a great range, great friendly knowledgeable staff.
26 April 2021
Unprompted review
Reply from Crowborough Workshop (Now Closed)
Thank you for your custom
Reply from Crowborough Workshop (Now Closed)
Glad to be of service. Thank you for your custom...
Reply from Crowborough Workshop (Now Closed)
Thank you for your custom and al lthe best with the Wind Synth
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.