I visited the sax.co.uk store in London recently and the overall service was really bad. Disinterested staff, and it felt like no one could be bothered to help properly. What made the whole experienc... See more
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Hi Sax.co.uk, I've had excellent experience from purchasing from your store online. The site is well organised and there are really helpful object tips (for instance from Jules on reeds), which he... See more
Company replied
This is an export - possibly brexit - problem as far as I can see. I was frustrated after waiting a week for mouthpiece, ligature and reeds, so I ordered from another company and it arrived yesterday.... See more
Company replied
Been using Sax.co.uk for over 12 years now and have great confidence when seeking advice from them and making purchases. They have also refurbished two of my saxophones to an extent that they were... See more
Company details
Written by the company
Please note: We no longer use Trustpilot for customer reviews, and all content on this page is unverified. Additionally, our Crowborough branch is now closed. For the most up-to-date and verified feedback on our current store and award-winning service, please visit our SAX Feefo page.
Contact info
Brooklands Park, Farningham Road,, TN6 2JD, Crowborough, United Kingdom
- 01892 662533
- help@sax.co.uk
- sax.co.uk
3.6
Average
2K reviews
Hasn’t replied to negative reviews
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Great experience buying online
Really good experience shopping with these guys and gals. I bought a Conn-Selmer PBS-380V, which was out of stock at the time. I thought about buying from another retailer who had one in stock, but Sax.co.uk had a better price, a better reputation, and better finance options, so I decided to be patient and order from them.
I prepared for a long wait, but before I even got around to asking, I received an email with an estimate of when they expected to have one in stock. My new sax was shipped not long after and arrived the next day. It was very well packaged and in perfect condition. I couldn't be happier with it.
If I had to find one thing to complain about, it would be that the free ligature which they kindly threw in was the wrong size. But hey, it was free, and I had one the correct size already anyway, so no harm done.
10 May 2021
Unprompted review
Reply from Crowborough Workshop (Now Closed)
Many thanks for your feedback- those are lovely horns, aren't they? Re the lig- we'll be in touch re that to sort you out one that fits correctly
Order was delivered in good order and…I will be using again
Order was delivered in good order and quickly
8 May 2021
Reply from Crowborough Workshop (Now Closed)
Your custom is appreciated. Thank you
disappointed my order was not in stock, site said it was when I ordered it .
I was disappointed to find my order was not in stock when I placed it, the website said it was in stock but it wasn't, I received an email a few days later saying they are awaiting a delivery.
8 May 2021
Reply from Crowborough Workshop (Now Closed)
Apologies- in the move over to our new website a couple of items were set wrongly, when it came to in stock/out of stock tags. We’ve addressed that now and the site is vastly more accurate than the previous version when it comes to such issues
Reply from Crowborough Workshop (Now Closed)
Splendid- many thanks for your custom
I have used this shop several times
I have used this shop several times. The staff are always friendly, helpful and knowledgeable. The stock is extensive and, in my opinion, beyond compare in the UK. Delivery is always prompt. Overall, a great shopping experience. Highly recommended.
8 May 2021
Reply from Crowborough Workshop (Now Closed)
Splendid- thank you for your custom
Excellent Service and Prompt delivery
Excellent Service and Prompt delivery. I am really impressed with the product that I purchased from your on line store. Contrary to many web sites saxophone ligatures only make minimal changes to the tone of your mouthpiece. The product I purchased the BG Otto Link tenor sax ligature makes a dramatic improvement to the tone and brightness to my vintage 8*Otto Link Tone master mouthpiece.
I have a message to all Saxophone players in the UK this is a number one on line store and is a must visit if you are in London UK.
7 May 2021
Reply from Crowborough Workshop (Now Closed)
Many thanks for the feedback and five stars (Those BG ligs are pretty much 'industry standard' for improving the responsiveness of Links)
The oil you sent me is fine but the…
The oil you sent me is fine but the fine dispenser you sent me with it did not fit. Completely different thread!
7 May 2021
Reply from Crowborough Workshop (Now Closed)
Many thanks for your review of this product- please check your email for our proposal re this problem
First class advice and service as always
7 May 2021
Reply from Crowborough Workshop (Now Closed)
Many thanks for the feedback and five stars
Excellent and smooth service
6 May 2021
Reply from Crowborough Workshop (Now Closed)
Your custom is appreciated. Thank you for the positive review
Excellent service as always
Excellent service as always - they emailed and then rang when I hadn't responded to tell me an item was out of stock and suggested alternatives to avoid delays in shipping.
6 May 2021
Reply from Crowborough Workshop (Now Closed)
Thank you for the five stars and sorry this one didn't run quite as smoothly as we'd have hoped
Reply from Crowborough Workshop (Now Closed)
Thank you for your custom
Reply from Crowborough Workshop (Now Closed)
Dear Reuben
We shipped your order on the day it was received – you will have the tracking number in your emails. Postal shipping form the UK to California normally takes between a week and ten days – this being only 5 working days since we shipped. According to the tracking the mouthpiece is with the USPS in El Dorado CA already so not much longer to wait
Reply from Crowborough Workshop (Now Closed)
Thank you for your custom
Very efficient delivery and product…
Very efficient delivery and product seems of good quality . Have to wait for recipient to report on that .
4 May 2021
Reply from Crowborough Workshop (Now Closed)
Thank you for your custom- and, of course- the five stars
Ordered sax on Sunday evening delivered…
Ordered sax on Sunday evening delivered on Tuesday morning, making a noise Tuesday evening. Excellent service
3 May 2021
Reply from Crowborough Workshop (Now Closed)
Many thanks for your custom. We hope to be of servcie in the future
Sax made the whole process very easy…
Sax made the whole process very easy from start to finish.
1 May 2021
Reply from Crowborough Workshop (Now Closed)
Thank you for your custom and all the best with the new horn
Reply from Crowborough Workshop (Now Closed)
Many thanks
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