I visited the sax.co.uk store in London recently and the overall service was really bad. Disinterested staff, and it felt like no one could be bothered to help properly. What made the whole experienc... See more
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Hi Sax.co.uk, I've had excellent experience from purchasing from your store online. The site is well organised and there are really helpful object tips (for instance from Jules on reeds), which he... See more
Company replied
This is an export - possibly brexit - problem as far as I can see. I was frustrated after waiting a week for mouthpiece, ligature and reeds, so I ordered from another company and it arrived yesterday.... See more
Company replied
Been using Sax.co.uk for over 12 years now and have great confidence when seeking advice from them and making purchases. They have also refurbished two of my saxophones to an extent that they were... See more
Company details
Written by the company
Please note: We no longer use Trustpilot for customer reviews, and all content on this page is unverified. Additionally, our Crowborough branch is now closed. For the most up-to-date and verified feedback on our current store and award-winning service, please visit our SAX Feefo page.
Contact info
Brooklands Park, Farningham Road,, TN6 2JD, Crowborough, United Kingdom
- 01892 662533
- help@sax.co.uk
- sax.co.uk
3.6
Average
2K reviews
Hasn’t replied to negative reviews
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Number one for saxophones
The best place to Visit for choice and expertise. They guide you to the right instrument rather than push. The interest free option is always helpful.
31 March 2021
Reply from Crowborough Workshop (Now Closed)
Your feedback is much appreciated, thank you...
Re-registered and it doesn’t work
Re-registered, now can’t get back in, because I’m already registered. Catch 22
31 March 2021
Reply from Crowborough Workshop (Now Closed)
Hi Barry, many apologies to hear the issue you've had with our site. Please check your inbox & junk mail, you should have a link to reset your password. Please let us know if you have any more issues and we will be more than happy to help. If all is now solved, we would really appreciate it if you can amend your 1-star "Bad" review of our company. All the best!
Jules is a Star
Great products and excellent service in particular Julies who went the extra mile.
31 March 2021
Reply from Crowborough Workshop (Now Closed)
Thank you for your custom
It has been a pleasure
Excellent service from people who are real saxophone people. Thanks guys
30 March 2021
Reply from Crowborough Workshop (Now Closed)
Many thnaks- from us real saxophone people :)
Split Order - Some Info would be nice
Well I received 4 of the 5 reed boxes ordered which is fine but you could at least have enclosed a message saying the fifth box would be delayed or given an indication of when it is likely to arrive
I tried calling but nobody answered (probably because of covid) so sent an email which was replied to saying it would be sent out this week
would be nice to know exactly when I will receive the fifth box and if out of stock then just say so as \i have no explanation of why it wasnt sent out with the other 4 boxes
This is way below your normal standards of service imo and I have always found you to be first class (to date that is)
30 March 2021
Reply from Crowborough Workshop (Now Closed)
Please accept our apologies for the lack of communication from our despatch team. As you suspected, we were waiting for one box of reeds but we didn't wish to hold back the rest of your order whilst we waited for this to arrive. Hopefully you will have seen that the 5th box is on its way to you now if it's not already arrived.
I'm also very sorry that you weren't able to get through on the telephone. Our lines are open for standard office hours during the week plus 10am to 5pm on Saturdays.
BG Ligature guide wrong !
I ordered a BG ligature which was shown on the BG site as fitting an Otto Link. However it didn’t.
The guys at Sax.co.uk offered alternatives for my particular mpc.
30 March 2021
Sax.co.uk went above and beyond to…
Sax.co.uk went above and beyond to support our purchase. They were very easy to deal with and showed great customer service every step of the way.
30 March 2021
March 2021
This is the second time I have purchased from Sax.co.uk in recent months. The website was very easy to navigate and the customer service was excellent. Before my order was despatched, sax.co.uk called me to inform me that one item had sold out but explained how I could replace it with a very similar item or receive a refund on my purchase. I accepted a replacement item and received the order very quickly. Would highly recommend.
28 March 2021
Excellent service
Recently made 2 purchases from sax.co.uk. Both arrived quickly and in good condition. Good range of products for sax players.
28 March 2021
Good sax store to shop from
Pretty good. Although there were delays, not at fault to sax.co.uk, the instrument works very nice. It even came with a reed with it, which was very generous of them. I appreciate their customer service keeping in touch with me during the delays from Yamaha.
25 March 2021
Reply from Crowborough Workshop (Now Closed)
All the best with the new horns, its a spectacualr piece of kit.....
Good all round on small purchase
Good product, fast and good delivery. Not a significant purchase but all handled perfectly, good stuff. Thanks Sax.co.uk!
25 March 2021
Reply from Crowborough Workshop (Now Closed)
Your custom is appreciated. Thank you for that- and the feedback
I took some time to decide whether to…
I took some time to decide whether to make a purchase of the SaxOne Mute V3 and I'm glad I did.
Moreso I'm glad I purchased it here because at the end there was the option for next day delivery and I knew exactly where I would be on that day.
Speedy delivery and we'll packaged. Thank you to all involved.
24 March 2021
Reply from Crowborough Workshop (Now Closed)
Splendid- we hope your practice regime is rather more relaxed with the new mute. Thank you for your custom....
Excellent service as always!
24 March 2021
Reply from Crowborough Workshop (Now Closed)
Thank you for the five stars....
Reply from Crowborough Workshop (Now Closed)
Now we, and everyone out there in saxophone land, is getting used to the slightly different site it is offering far slicker functionality. Glad its working out for you...
Reply from Crowborough Workshop (Now Closed)
Many thanks for the five stars
Inadvertently ordered before I was…
Inadvertently ordered before I was ready. Promptly refunded purchase price. Will definitely order from this company once I’ve decided
23 March 2021
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