I visited the sax.co.uk store in London recently and the overall service was really bad. Disinterested staff, and it felt like no one could be bothered to help properly. What made the whole experienc... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hi Sax.co.uk, I've had excellent experience from purchasing from your store online. The site is well organised and there are really helpful object tips (for instance from Jules on reeds), which he... See more
Company replied
This is an export - possibly brexit - problem as far as I can see. I was frustrated after waiting a week for mouthpiece, ligature and reeds, so I ordered from another company and it arrived yesterday.... See more
Company replied
Been using Sax.co.uk for over 12 years now and have great confidence when seeking advice from them and making purchases. They have also refurbished two of my saxophones to an extent that they were... See more
Company details
Written by the company
Please note: We no longer use Trustpilot for customer reviews, and all content on this page is unverified. Additionally, our Crowborough branch is now closed. For the most up-to-date and verified feedback on our current store and award-winning service, please visit our SAX Feefo page.
Contact info
Brooklands Park, Farningham Road,, TN6 2JD, Crowborough, United Kingdom
- 01892 662533
- help@sax.co.uk
- sax.co.uk
3.6
Average
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly helpful advice
Have used Sax.co.uk a few time now - always friendly and helpful, and prices seem fair.
23 March 2021
Reply from Crowborough Workshop (Now Closed)
Thank you for your custom
Staff very helpful and delivery service…
Staff very helpful and delivery service was spot on
23 March 2021
Reply from Crowborough Workshop (Now Closed)
Many thanks for the feedback
First time saxophonist
Totally satisfied with Sax Co. UK & all their efforts to get my order to me as fast as possible! Jules was especially helpful catching a ligature in my order that wasn’t compatible with a mouthpiece also in my order which they happily replaced with a more compatible one! Imported to the US so first time buyers should be considerate of those import taxes!
22 March 2021
Reply from Crowborough Workshop (Now Closed)
Many thanks for your custom. We hope to be of service in the future
no customer service manners
order arrived, I called the shop to query something, whoever answered the phone was rude and patronizing.
22 March 2021
Reply from Crowborough Workshop (Now Closed)
Hi Lucy, we're sorry to see your bad feedback. Our Sussex store manager will be in contact with you right away. All the best
Great Overall!
The saxophone is great! Excellent service, and fast delivery as well, especially considering I live in the U.S.
21 March 2021
Easy to order and fast delivery
20 March 2021
Delivery was a bit slow arriving.
18 March 2021
Reply from Crowborough Workshop (Now Closed)
Apologies for the hold up, the postal services sem to have been running quite slow in certain areas this week
Great deal on the Yanagisawa
Great deal on the Yanagisawa. Jules was diligent returning messages to the U.S. The duty fees were about 6% of the purchase price (if UPS delivers) which only took 4 days. If you order from these folks you'll save around $500 on the horn we purchased. Great time to buy? Yes it is.
17 March 2021
Reply from Crowborough Workshop (Now Closed)
Many thanks for the feedback and- of course- all the best with the new horn
Reply from Crowborough Workshop (Now Closed)
And thank you for the five stars....
Multi instrumental new sax
I needed to buy a new sax urgently and Sax.co.uk were excellent in shipping it quickly and in plenty of time for when I needed it! It was set up brilliantly and plays like a dream and it was packaged and shipped really well too!
Highly recommend!!
17 March 2021
Reply from Crowborough Workshop (Now Closed)
Many thanks for the feedback and- of course- all the best with the new horn
Didn't have to wait days.
Never had a problem with Sax & co quick with your online order, arrives next day normally.
16 March 2021
Reply from Crowborough Workshop (Now Closed)
Many thanks for the five stars....
My saxophone reached me quickly and…
My saxophone reached me quickly and more importantly, perfectly set up. Thank guys :-)
16 March 2021
Reply from Crowborough Workshop (Now Closed)
Excellent- all the best with the new horn. We hope to be of service in the future
Very professional costumer service
Very professional costumer service. Quick delivery and safe.
Great product!
15 March 2021
Reply from Crowborough Workshop (Now Closed)
Excellent, many thanks...
Reply from Crowborough Workshop (Now Closed)
many thanks for the five stars
I am a new customer looking for a…
I am a new customer looking for a present for my wife. Didn't have a clue what I was looking for, the team at sax.co.uk couldn't have been more helpful and patient with my enquiry. I have ordered and taken delivery and had a 5 star service from start to finish - special thanks to Jules. We defiantly be a customer again when we upgrade.
15 March 2021
Reply from Crowborough Workshop (Now Closed)
Huge thanks for your custom and your feedback- and, of course, all the best with the new horn
Reply from Crowborough Workshop (Now Closed)
Very much appreciated, thank you
Excellent service from Sax.co.uk
Excellent service from Sax.co.uk. Highly recommend them.
15 March 2021
Excellent store and employees
Excellent store and employees, quick delivery, large selection for saxophones but for me not so many accessories for Saxophones.
15 March 2021
Reply from Crowborough Workshop (Now Closed)
Thank you for the positive feedback. A bit baffled re the accessories- do let us know where we're falling short here and we'd gladly try and cover other options
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.