I had a dreadful experience with this company who basically rented me a smart TV and then after a few months I couldn't get onto the TV apps and they told me they couldn't do anything as the TV compa... See more
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See what reviewers are saying
Needed alot of support this last few months, these people are brilliant, always helpful been with them years now and will be staying put, please don't change.
Company replied
I will say I had an issue and Sophie had to deal with a very unhappy client. She remained professional throughout and at times I did not which I have apologised for! My complaint did take... See more
Company replied
In general everything made my experience really good ... After dealing with a lovely girl that helped me sort out steps to take on an old item and renting a new one.... Having being so polite helpf... See more
Company replied
Company details
Written by the company
We are hiya! – it’s nice to meet ya! Since 2018, we’ve been offering TV rental that’s affordable, practical and fair. There are no onerous finance agreements and no high interest rates. Over the years, we’ve expanded our product range to give our customers access to more tech and appliances, such as mobile phones, tablets and washing machines – and there’s more to come! We now have thousands of customers in the UK and we'd love for you to join us in the rental revolution!
Contact info
Piccadilly Business Centre, Aldow Enterprise Park, Blackett Street, M12 6AE, Manchester, United Kingdom
- 0161 647 7660
- support@sayhiya.co.uk
- sayhiya.co.uk
3.8
Great
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 77% of negative reviews
Typically replies within 1 week
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My experience with hiya has always been…
My experience with hiya has always been very good. I recently had a upgrade on my tv no problems at all.
12 December 2024
Unprompted review
Reply from hiya!
Thank you so much for your kind words! We're thrilled to hear that your experience with Hiya has been consistently positive. It's great to know that your recent TV upgrade went smoothly. If you ever need any further assistance or have any questions, please don't hesitate to reach out. Enjoy your upgraded TV! 😊📺
No remote control for 2 weeks
Ordered and paid for new remote control
on the 7th Feb and was told 3 working days. Did not receive until the 20th after 2 phone calls a week apart where I was told warehouse hadn't sent yet even though first agent sent them 2 messages with no response. I asked to speak to.my account manager and was told "Alex" would be in touch but to to date no.response.
21 February 2025
Unprompted review
Reply from hiya!
Thank you for sharing your experience with us. We sincerely apologize for the delay and the inconvenience you faced with your remote control order. This is not the level of service we strive to provide, and we understand your frustration.
We appreciate your patience and will ensure that such issues are addressed promptly in the future. I will personally follow up with Alex to make sure you receive a response as soon as possible. If there's anything else we can do to assist you, please let us know. Thank you for bringing this to our attention.
Reply from hiya!
Thank you for your kind words! 😊 We're delighted to hear that you're happy with our service. If you ever need any further assistance, please don't hesitate to get in touch. We're always here to help!
The customer service team are great but…
The customer service team are great but the company it's self is terrible. Been with them for 2 years and with in that 2 years I've had to have replacement Tvs because of faults with the Tvs. The TV are not new . When I asked about cancelling my account and returning the TV though the app I was sent a message back saying they could pick it up the day after my payment was due. So on that day I rang them to be told that because there was no confirmation from me about picking it up they will reschedule it for the week after. After the next date of my payment. Do not use This company.
18 February 2025
Unprompted review
Reply from hiya!
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and understand your frustration. We appreciate your kind words about our customer service team, and we regret that the overall experience with our company did not meet your expectations.
We take your concerns seriously and are committed to improving our products and services. We apologize for the inconvenience caused by the faulty TVs and the issues with the return process. Your feedback will be used to address these problems and ensure they do not happen in the future.
I have logged a complaint for you and we will respond directly to you once we have completed a full investigation.
If there is anything we can do to resolve this situation or if you have any further concerns, please do not hesitate to contact us directly. We value your business and hope to have the opportunity to make things right.
Great company if u can't afford to buy…
Great company if u can't afford to buy out right
3 February 2025
Unprompted review
Reply from hiya!
Thank you for your positive feedback! We're glad to hear that our flexible payment options have been helpful for you. Making our products accessible to everyone is important to us. If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future! 😊
Highly recommend
Great customer service, fast delivery's highly recommend 👌
13 June 2024
Unprompted review
Reply from hiya!
Thank you for your fantastic review! We're delighted to hear that you appreciated our customer service and speedy delivery. Your recommendation means a lot to us. If you need any further assistance, please feel free to reach out. We look forward to serving you again soon! 👌😊
Reply from hiya!
Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience with our service. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again soon! 😊
Absolutely shocking company
Poor customer service again a familiar tale bullying someone with serious health issues. Blocking products even though account is up to date. Staff are a joke. Been a customer nearly two years can’t wait to get this lot out of my hair. AVOID
7 February 2025
Unprompted review
Reply from hiya!
Thank you for sharing your feedback. We are truly sorry to hear about your experience and the distress it has caused, especially given your health concerns.
We take such matters very seriously and are committed to providing respectful and supportive service to all our customers.
A complaint has already been logged for you so we will now investigate this issue further to ensure it is resolved promptly and appropriately. You will hear back from us with a response to the complaint you raised on the 8th February.
Your satisfaction is important to us, and we appreciate your patience and understanding.
NEVER AGAIN!!!
Well what can I say!! I will never recommend these to anyone and once I am in a position to buy the things I need outright I will never ever use these again. If I had the option to upload screenshots of our communication I absolutely would!!
Tv doesn't work properly lines in screen, colour fade. Was given the option to either change tv or terminate as I have done the minimum term 78 weeks. Date set for collection 6th February as I chose cancellation. Then I asked was it too late to change mind and swap tv again agreed but then i made a complaint and raised concerns and from that moment they became argumentative, changed what they had agreed and referred me to terms and conditions that did not exist. I outed them on these terms and conditions and they became even more problematic. They made things very difficult and changed in the spot how they do business again not in terms and conditions of contracts I singed. They now state that in their terms and conditions which is a lie they do not allow a person to have any other goods unless they gave a tv!! This is not in ANY of the contracts I signed and it's also not in their no existing terms and conditions on their website so they said we must come and collect all 3 items now. Again, not in the terms and conditions. They refused to allow me a change of tv unless I sent proof of issues even though I explained the lines on the tv come and go and the colour fade you wouldn't really pic up from a picture. They also wouldn't let me cancel the tv unless I handed back all 3 items again not in their terms and conditions nor any if the contracts I signed. So, I will say this how it is these guys are not getting another penny from me until they change or fix the tv!! They might be able to put a block on the tv but they can't put a block on my other items. I'm not playing to their silly games anymore. I've made weekly payments every week £35 a week these cowboys get off of me and they can't even repair or replace the items when they say they will again I have evidence of all of our previous conversation and if I could share it I absolutely would.
3 February 2025
Unprompted review
Reply from hiya!
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you have experienced with your TV and our service.
We understand how important it is to have reliable products and clear communication. We are committed to resolving this issue for you. Please contact our Customer Service Support Lead via email Sophie.Wooding@sayhiya.co.uk and we can open a complaint for you so that all of your issues can be investigated thoroughly.
We value your business and want to make things right.
Thank you for your patience and understanding.
Overall a great company however qish…
Overall a great company however qish there was a bit longer before services are disconnected if there us an issue with payment
28 January 2025
Unprompted review
Reply from hiya!
Thank you for your positive feedback and for taking the time to share your experience with us. We're delighted to hear that you find our company great overall!
We sincerely apologize for any inconvenience caused by the service disconnection due to payment issues. Your suggestion for a longer grace period is valuable, and we will certainly take it into consideration as we strive to improve our services.
If you have any further concerns or need assistance, please don't hesitate to reach out to our customer support team. We're here to help!
SCAM!!!
SCAM!!!! Nothing but out to get your money!!!
Make sure you read ALL the small print in the contracts. Or even better still DO NOT go into business with this company. They milk their rights to scam you. I have had a contact since 2021. Had a TV replacement in 2024. Contacted them today about an upgrade as I have had the TV over the agreed hire period. And they have told me per the agreement they have started it from the beginning again from the date of the replacement. Now I cannot cancel my agreement or get an upgrade until 2027. Not to mention the TV doesn’t even work properly as it has outdated software that doesn’t support most apps. Absolutely disgusting company.. AVOID!!!!!!!!
6 February 2025
Unprompted review
Reply from hiya!
Thank you for sharing your feedback with us. We are truly sorry to hear about your experience and understand your frustration. We apologize for any inconvenience caused by the contract terms and the issues with your TV.
We strive to provide clear and transparent information to all our customers, and we regret that this was not your experience. When a TV is replaced, the contract does restart from the replacement date.
Regarding the TV's software issues, we understand how important it is to have a fully functional product. I can see that you have already reached out to our Customer Service team who have provided you with details on how the issues you have can be resolved.
Your feedback is invaluable, and we will use it to improve our services and communication. We are committed to ensuring our customers have a positive experience with us.
Thank you for bringing this to our attention.
Had 7 tvs the apps are never installed…
Had 7 tvs the apps are never installed so u can't watch nothing as soon as contract is up they are behaving the TV back
6 February 2024
Unprompted review
Reply from hiya!
Thank you for sharing your feedback with us. We're sorry to hear about the issues you've experienced with the TV apps not being installed. We understand how frustrating this must be, and we apologize for any inconvenience it has caused.
We strive to ensure that all our products are delivered in perfect working order, which we did and ensured it connected to your home wifi, they do not come with pre-installed apps, you would install the ones which you use.
Regarding the contract terms, we apologize for any confusion. Our goal is to provide clear and transparent information to all our customers, and we will work on improving our communication in this area.
If you need any assistance or have further questions, please don't hesitate to reach out to our customer service team. We're here to help and ensure you have a positive experience with us.
Awesome experience
Awesome experience. As someone with bad credit I was so happy when hiya said yes, the products are delivered quickly and by friendly people that help to get you up and running. Would 100% recommend to anyone.
5 February 2025
Unprompted review
Reply from hiya!
Thank you so much for your wonderful review! We're thrilled to hear that you had an awesome experience with us. It's great to know that we could assist you despite your credit situation and that our team delivered your products quickly and efficiently.
We pride ourselves on providing excellent service, and it's fantastic to hear that our friendly delivery team helped you get everything up and running smoothly. Your recommendation means a lot to us!
If you ever need anything else or have any questions, please don't hesitate to reach out. We're here to help.
I like the fact that it's pay weekly…
I like the fact that it's pay weekly and the tvs i have are amazing the reason I gave 3 stars is because when I messaged a few weeks back to return the tv I was told I need to pay an exit fee as I haven't been with them for 18 months because I had a tv replaced but I was not informed that if I replaced the tv my contract would restart I think you need more communication with your customers
5 February 2025
Unprompted review
Reply from hiya!
Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciate our weekly payment plan and are enjoying the amazing TVs we offer.
We sincerely apologize for any confusion regarding the exit fee and the contract terms. We understand how important clear communication is, and we're sorry for any inconvenience this may have caused. When a TV is replaced, the contract does restart, and we regret that this was not clearly communicated to you at the time.
Your feedback is invaluable, and we will use it to improve our communication processes to ensure all customers are fully informed about their contracts. If you have any further questions or need assistance, please don't hesitate to reach out to our customer service team.
Thank you for being a valued customer.
The company are really good always help…
The company are really good always help u if u are struggling to pay for a week
14 June 2024
Unprompted review
Reply from hiya!
Thank you so much for your kind words! We're delighted to hear that you've had a positive experience with our company. Our team is always here to support you, especially during challenging times. If you ever need further assistance, please don't hesitate to reach out. We're here to help!
Very easy to apply and technical…
Very easy to apply and technical support is spot on
5 February 2025
Unprompted review
Reply from hiya!
Thank you for your wonderful feedback! We're thrilled to hear that you found the application process easy and our technical support team helpful. Your satisfaction is our top priority, and we're always here to assist you whenever you need it.
Brillant company lovely customer…
Brillant company lovely customer service and the items that you rent are excellent too and the prices are affordable
5 November 2024
Unprompted review
Reply from hiya!
Thank you so much for your fantastic review! We're thrilled to hear that you find our customer service lovely and our rental items excellent. It's great to know that our prices are affordable for you. Your satisfaction is our top priority, and we're always here to provide the best experience possible.
Happy with support from lovely staff
In general everything made my experience really good ...
After dealing with a lovely girl that helped me sort out steps to take on an old item and renting a new one....
Having being so polite helpful and assertive to everything I asked I was pleased....
So thank-you so much for employing such lovely staff
28 January 2025
Unprompted review
Reply from hiya!
Thank you for sharing your wonderful experience! We're delighted to hear that our team member was able to assist you so effectively with your old item and the rental of a new one. It's fantastic to know that you found her polite, helpful, and assertive. We take great pride in our staff and their dedication to providing excellent service. Your kind words mean a lot to us.
Very easy to find what your looking for…
Very easy to find what your looking for on there website and it's even easier to order the item you want just a quick form to fill out and it will let you know straight away if you been excepted they also have there own app too
5 February 2025
Unprompted review
Reply from hiya!
Thank you for your fantastic feedback! We're delighted to hear that you found our website easy to navigate and the ordering process straightforward. It's great to know that our quick form and instant approval feature worked well for you. We're also glad you find our app useful. Your satisfaction is our priority, and we're always here to make your experience as smooth as possible.
HIYA Expensive
When I joined HIYA I thought I had bought the 65 inch TV and wasn't renting it, I've been paying £19.99 for over 14 months the total contract is 18months and total payable is £1559.10 to rent a TV which I could of purchased for around £450 As soon as you miss a payment they turn you TV off.
5 February 2025
Unprompted review
Reply from hiya!
Thank you for sharing your experience with us. We're sorry to hear about the misunderstanding regarding your rental agreement. We strive to provide clear information about our contracts, and we regret any confusion this may have caused. If you have any further questions or need assistance, please don't hesitate to reach out to our customer service team. We're here to help and ensure you have a positive experience with us.
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