I had a dreadful experience with this company who basically rented me a smart TV and then after a few months I couldn't get onto the TV apps and they told me they couldn't do anything as the TV compa... See more
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See what reviewers are saying
Needed alot of support this last few months, these people are brilliant, always helpful been with them years now and will be staying put, please don't change.
Company replied
I will say I had an issue and Sophie had to deal with a very unhappy client. She remained professional throughout and at times I did not which I have apologised for! My complaint did take... See more
Company replied
In general everything made my experience really good ... After dealing with a lovely girl that helped me sort out steps to take on an old item and renting a new one.... Having being so polite helpf... See more
Company replied
Company details
Written by the company
We are hiya! – it’s nice to meet ya! Since 2018, we’ve been offering TV rental that’s affordable, practical and fair. There are no onerous finance agreements and no high interest rates. Over the years, we’ve expanded our product range to give our customers access to more tech and appliances, such as mobile phones, tablets and washing machines – and there’s more to come! We now have thousands of customers in the UK and we'd love for you to join us in the rental revolution!
Contact info
Piccadilly Business Centre, Aldow Enterprise Park, Blackett Street, M12 6AE, Manchester, United Kingdom
- 0161 647 7660
- support@sayhiya.co.uk
- sayhiya.co.uk
3.8
Great
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely brilliant customer services…
Absolutely brilliant customer services and always get my things in time
7 January 2025
Unprompted review
Reply from hiya!
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our customer service and that your orders always arrive on time. Your satisfaction is our top priority, and it's wonderful to know we're meeting your expectations. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again soon! 😊
Very happy
Very happy, I have 2 tvs and a mobile with hiya, never had a problem with the TVs and the phone my son broke and hiya dealt with ot straight away and got a new phone sent out
3 January 2025
Unprompted review
Reply from hiya!
Thank you so much for your wonderful review! We're thrilled to hear that you are very happy with your Hiya TVs and mobile phone. It's great to know that our products have met your expectations and that our team was able to promptly assist you with the phone replacement for your son.
Your satisfaction is our top priority, and your kind words motivate us to continue delivering excellent service and quality products. If you ever need any further assistance, please don't hesitate to reach out.
Really good company any problems they…
Really good company any problems they sort it straight away my tv is Fab had it over a year now
7 January 2025
Unprompted review
Reply from hiya!
Thank you for your fantastic review! We're thrilled to hear that you're enjoying your TV and that any issues have been promptly resolved. Our team is dedicated to providing top-notch service, and it's great to know we've met your expectations. If you ever need further assistance, please don't hesitate to reach out. Thanks again for your kind words!
Great hire company for tech
Been using hiya now for about 2 years and had no problems at all with them if I did was sorted straight away
Very friendly staff aswell
If you want to hire tech use these guys highly recommended
7 January 2025
Unprompted review
Reply from hiya!
Thank you so much for your continued trust and support over the past two years! We're delighted to hear that you've had a smooth experience with us and that any issues were resolved promptly. Our team takes great pride in providing friendly and efficient service, and your recommendation means a lot to us. If you ever need any further assistance, please don't hesitate to reach out. Thanks again for your fantastic review!
Quick easy delivery and installation…
Quick easy delivery and installation reasonable prices
7 January 2025
Unprompted review
Reply from hiya!
Thank you for your wonderful feedback! We're thrilled to hear that you found our delivery and installation process quick and easy, and that our prices met your expectations. Your satisfaction is very important to us, and we appreciate you taking the time to share your experience. If you need any further assistance or have any questions, please don't hesitate to get in touch. Thanks again!
Very polite when phoned and sorted my…
Very polite when phoned and sorted my query out no problem excellent service thanks so much
3 January 2025
Unprompted review
Reply from hiya!
Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our customer service team. Your satisfaction is our top priority, and it's wonderful to know that we could assist you promptly and politely. If you have any more questions or need further assistance, please don't hesitate to reach out. Thanks again for your feedback!
Great company
They all way polite when u phone them and the delivery people are great too and helpful I would recommend this company so much that I've good a new TV from them
2 January 2025
Unprompted review
Reply from hiya!
Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that our team has been polite and helpful, both over the phone and during deliveries. Your recommendation means a lot to us, and we're delighted that you chose to purchase a new TV from us.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help!
Excellent company
Can't fault this company they go above and beyond to help there clients out any problems are sorted swiftly had a problem with my washer and has been sorted for a replacement with in a week now that's what you call excellent service 😊
30 December 2024
Unprompted review
Reply from hiya!
Thank you so much for your fantastic review! We're delighted to hear that you had such a positive experience with our service. Going above and beyond for our clients is what we strive for, and we're glad we could swiftly resolve the issue with your washer. Your satisfaction is our top priority, and we appreciate your kind words. If you need any further assistance, please don't hesitate to reach out. We're always here to help!
Absolutely give this company more than…
Absolutely give this company more than 5 if I could excellent customer service and more than happy to help you
28 December 2024
Unprompted review
Reply from hiya!
Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience with our customer service team. Your kind words mean a lot to us, and we're always more than happy to help. If you ever need anything else, please don't hesitate to reach out.
Really friendly team
Really friendly team, always resolve any issues straight away. Really quick at responding and never had an issue, great products and really easy app to use.
21 December 2024
Unprompted review
Reply from hiya!
Thank you for your feedback. Having a friendly team that resolves issues quickly and offers great products as well as an easy-to-use app is the dream. It's wonderful to hear about such a positive experience with ourselves.
If you ever need any further assistance, please don't hesitate to reach out.
Easy to use app
Easy to use app
Convenient to pay for your product
Tv works perfectly without any complicated issues if it loses internet connection for a period of time
20 December 2024
Unprompted review
Reply from hiya!
It sounds like you've hit the jackpot with this app and TV! Having an easy-to-use app and convenient payment options makes everything so much smoother. And it's awesome that your TV works perfectly even if the internet connection drops—no one likes dealing with complicated tech issues.
If you ever need any further assistance, please don't hesitate to reach out.
1 year later??paying on time....asking…
1 year later??paying on time....asking for monthly payments for over 6 months???? TERRIBLE SITE??????avoid????? Paid my bill and for 3hrs after work??????!!!!!!! Still can't watch tely....get this tv outta here...I would be ashamed working for these SCAMMERS!!!!!
20 December 2024
Unprompted review
Reply from hiya!
Good Evening Jayne
I am sorry to hear that you have experienced an issue regarding your payments and your device not working. I can confirm that your complaint has been raised and will be investigated into. You will be contacted in due course.
Kind Regards
Sophie
Community Support Team Leader
Very good company thank you
19 December 2024
Unprompted review
Reply from hiya!
It truly sounds like you've had an excellent experience with ourselves! It's always fantastic to hear about positive experiences.
If you ever need any further assistance, please don't hesitate to reach out.
Customer service is really good and…
Customer service is really good and there always polite helping any way they can thank you to all those who work for hiya ur all compassionate and very helpful when you ring the resolve any problems u have with kindness and understanding 🙏❣️🙏🙏 thank you 🙏🙏🙏 hope everyone at hiya as a great Christmas ⛄⛄🎄🎄🎁🎁🎁🎁
10 December 2024
Unprompted review
Reply from hiya!
It's heartwarming to hear such glowing praise for our customer service team! It sounds like they have truly gone above and beyond to help with compassion and understanding.
Wishing yourself a wonderful and joyous Christmas filled with cheer, warmth, and happiness!
If you ever need any further assistance, please don't hesitate to reach out.
Ive never had a problem
Ive never had a problem using the products from hiya, easy to make payments and help when you can't pay on a certain day! Never had a problem with any advisors
19 December 2024
Unprompted review
Reply from hiya!
Thank you for sharing your positive experience with us! We're thrilled to hear that you've had a really good experience and that our customer service has consistently met your expectations. Your satisfaction is our top priority, and it's wonderful to know that you're happy with service that you receive.
We would love to hear from you to understand how we can turn your 4* into a 5* review so please do reach out to us.
If you ever need any further assistance, please don't hesitate to reach out.
Fast efficient and easy to use great…
Fast efficient and easy to use great friendly staff extremely helpful
4 December 2024
Unprompted review
Reply from hiya!
That sounds like the perfect combination for a great experience! Our agents always ensure that they provide efficient and helpful service. If you ever need any further assistance, please don't hesitate to reach out.
Reply from hiya!
Your satisfaction is our top priority, and it's wonderful to know we're meeting your expectations. An easy and helpful process can make all the difference, especially when dealing with any kind of issues. If you ever need further assistance, please don't hesitate to reach out.
fantastic compney
fantastic company always there to help with any problems either telephone or email related issues
9 December 2024
Unprompted review
Reply from hiya!
Thank you for your positive feedback! It sounds like our team has provided fantastic customer service whether through telephone or email. Your satisfaction is our top priority, and it's wonderful to know we're meeting your expectations. If you ever need further assistance, please don't hesitate to reach out.
Am very happy with customer service…
Am very happy with customer service they help when you need them
17 December 2024
Unprompted review
Reply from hiya!
Thank you for your positive feedback! We're delighted to hear that you're very happy with our customer service and that our team has been helpful when you needed them. Your satisfaction is our top priority, and it's wonderful to know we're meeting your expectations. If you ever need further assistance, please don't hesitate to reach out.
I've been with Hiya a while now and…
I've been with Hiya a while now and find them helpful. I rent my daughters tv until we can afford her own one.
17 December 2024
Unprompted review
Reply from hiya!
Thank you for your continued trust in Hiya! We're delighted to hear that you find our services helpful. It's great to know that renting a TV for your daughter has been a convenient solution for your family. If there's anything more we can do to assist you, please don't hesitate to reach out.
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