I’m so happy I’ve found smarterbuys store, they’re similar to what was Brighthouse but better. I ordered a Aldis corner sofa. It took around 8 weeks to arrive but I’ve just recently unpacked it and pu... See more
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Found this company on off chance thought would give it a go Simple fill all details out online After hour nice lady named Nicola rang say they need acress all 3 months bank statements,I’d,fo... See more
Company replied
First of all I would like to commend vicky on your professional and respectful responses to each and every review. Great work, also as a new customer I am so happy with how quick and straight forward... See more
Company replied
I have never been more pissed off ! Ordered a bed seven weeks ago it arrived , oh turns out parts are missing the most important parts like BOLTS! And wooden stands that lift the bed up and two more... See more
Company replied
Company details
Information provided by various external sources
Smarterbuys Store is an ethical weekly payment store helping people to buy the household items they need at affordable prices. How does the Smarterbuys Store work? 1. Visit our site and select your landlord's logo: https://www.sbstore.org/ 2. Choose your product(s) and check out our package deals 3. Apply for Affordable Credit by completing the online application 4. Provide our helpful and friendly team with your proofs 5. Enjoy your purchases! Talk to our friendly staff today on 0300 0500 0975
Contact info
Amos Drive, DH9 7YE, Stanley, United Kingdom
- 03005000975
- info@sbstore.org
- sbstore.org
2.9
Average
231 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Smarterbuys Store
Good afternoon
Thanks a lot for the great 5* review. I'll let the team know they did well.
regards and have a good weekend
Vicky
Terrible slow service
6 October 2021
Reply from Smarterbuys Store
Hi Dave
Thank you for taking the time to leave a review, and I'm sorry that you've had a bad experience with us.
Every review is useful to us and we will use it to improve our service in future.
Thank you again
Vicky
Fast and friendly service would highly…
Fast and friendly service would highly recommend to friends and family
12 September 2021
Reply from Smarterbuys Store
Thank you for the brilliant feedback and 5* review, Gary.
It was a pleasure for us to help.
Regards
Vicky
Adam is a credit to the company
Adam is a credit to the company. Originally was going to get a cooker but chanhed my mind to a tv. He was very patient and helped me through all the process. He also mentioned that you can get another product after a certain amiunt of time. Also the savings account is great 2
31 August 2021
Unprompted review
Reply from Smarterbuys Store
Hi Thomas
Thanks a lot for the great 5* review, its lovely to hear when we get things right!
Adam has been rewarded with some custard cream biscuits.
Thanks again, and i hope you have a good weekend
Regards
Vicky
Didn’t even get a purchase!!
Didn’t even get a purchase as there was something on my credit file my friend told me these were really good at helping people with poor credit but they didn’t help me so not much more to say
19 August 2021
Reply from Smarterbuys Store
Hi Laura
I'm really sorry we couldn't help this time.
I can't give specifics as this is a public arena so please call us if you want further information - 0300 300 0975. If there is anything we can do to help let us know.
I can only give general information here; we never close the door to anyone as we know that things change over time and ask anyone we can't help immediately to apply again in 6months as this gives time for the credit history to improve.
regards
Vicky
Excellent
Excellent service very friendly staff and always very reassuring of anyone circumstances the pricing and products are very fare. Would deffo recommend :)
16 August 2021
Reply from Smarterbuys Store
Hi Becky
Thank you for the great 5* review. This feedback means a lot to us and helps us keep our prices as low as possible. Its good to know the staff team are making ordering from us easy. Thanks again
Regards
Vicky
Always brilliant service from them
Always brilliant service from them . Been ordering from them for years. X
12 August 2021
Reply from Smarterbuys Store
Thank you for the great review, Claire!
We're always happy to help and even happier to know that you have a good experience with us.
regards
Vicky
Really impressive
Really impressive. I didn’t think I stood a chance of getting any sort of credit but when my cooler broke smarten it’s store couldn’t do enough to help they credit checked me but let me explain why my credit check was as it was and I didn’t understand wat was on there so they helped me with that to without even knowing would recommend these people to anybody and I’m saving a bit every month too BIG THANK YOU!!
7 August 2021
Reply from Smarterbuys Store
Hi James
Thanks so much for the great 5* review, its always good to hear that we got things right! Thanks again
regards
Vicky
Great tv excellent 4k picture and good…
Great tv excellent 4k picture and good apps
Would recommend
5 August 2021
Reply from Smarterbuys Store
Thanks for the great 5* review Sarah!
I'm happy to hear you would recommend us.
Regards and have a good weekend
Vicky
Rubbish
I applied for a bed as being on esa for disability I can't afford to pay out for new bed in one go, the gentleman contacted me on the phone to go over my application and check my income and once I said I was unable to work due to disability and I'm on esa with 2 children he couldn't get off phone quick enough he didn't even ask my out goings like he said he would, he just turned round and said OK someone else will call today goodbye that was it and nobody else called.
4 August 2021
Reply from Smarterbuys Store
Hi Craig
thanks for letting me know about your poor experience with us, and I'm sorry about this.
Scott was only able to make contact again yesterday. Our phone number comes up with 0300 at the start so I'm aware that a lot of people ignore calls from these numbers - and I'm one of them! - unless I know the number.
Please keep an eye on your emails and when Scott calls (or if you need to speak to us first) our number is 0300 500 0975.
Sorry again
Vicky
I loved how quickly i have passed
I loved how quickly i have passed even tho i have been rejected everywhere due to my credit .. only 1star off because delivery is 14days, and paid £10 deposit but still been taking my direct debit payment of £44 which is my usual monthly payment I thought it would be £10 less if i paid deposit but otherwise would definitely recommend to everyone with poor credit
1 August 2021
Reply from Smarterbuys Store
Hi Donna
Thank you for your 4* review, and I'm sorry about the delivery date being 2 weeks.
We rely on suppliers as we don't have our own warehouse facility to deliver more quickly. 2 weeks is the maximum for delivery so please keep an eye on your phone for missed calls and texts. Our number is 0300 500 0975 if you need to call.
Regards
Vicky
Excellent service and friendly
1 August 2021
Reply from Smarterbuys Store
Hi Rebecca
Thanks a lot for the great 5* review.
I'm happy to hear everything went smoothly for you
regards
Vicky
I used smart buys for years and they…
I used smart buys for years and they are brilliant very efficient and very much helpful brilliant customer service Excellent
31 July 2021
Reply from Smarterbuys Store
Hi Andrea
Thank you for the 5* review. I'm really pleased to hear you've had a good experience with us. Its great to get good feedback and the team really enjoy hearing nice reports of how they have performed. Thanks again
Regards
Vicky
Amazing friendly people treat you as a…
Amazing friendly people treat you as a person and not a credit score talked every thing through and stayed in touch through out the process got bk to me wen they said they would
30 July 2021
Unprompted review
Reply from Smarterbuys Store
Hi Laura
Thanks so much for the great 5* review! Its good to know you had a great experience with us.
regards and have a good weekend
Vicky
Very helpful and really easy to do
27 July 2021
Reply from Smarterbuys Store
Hi Miss Catchpole
I'm really pleased to hear you found us helpful and the process easy. I'm sorry you felt you could only gave us 1 star and I'm hopeful we can do better if you could let us know what the problem was so we can put it right. Please call us on 0300 500 0975.
Regards
Vicky
great work,fantastic team
27 July 2021
Reply from Smarterbuys Store
Hi Michael
Thank you for the great 5* review, its always good to receive this kind of feedback. Thanks again
Regards
Vicky
Very good customer service really nice…
Very good customer service really nice and pleasant way to get your home started
25 July 2021
Reply from Smarterbuys Store
Hi Amy
Thank you for your lovely 5* review, the team were very happy to hear about your experience with us.
Regards
Vicky
Amazing service
Amazing service and really quick to help via email and calls. Would recommend.
23 July 2021
Reply from Smarterbuys Store
Hi Kim
Thanks a lot for the 5*review its great to hear you've had a good experience with us. We try our best!
regards
Vicky
Smarterbuys Goods
Great company I love all the staff very professional & curtious , I've been with the company for years & feel I know them , Every product IV bought IV been extremely happy with ,there a good recommendation,and very affordable xx
23 July 2021
Unprompted review
Reply from Smarterbuys Store
Hi Ms Best
Thank you for the 5* review, its always a pleasure serving you, and the team were thrilled with your review! thanks again
regards
Vicky
Had a t v and a washing machine off…
Had a t v and a washing machine off smart buy lovely sevice all arrived on time will definitely use them again 7 star service
19 July 2021
Reply from Smarterbuys Store
Thank you Marina!
I'm really happy to hear you've had 5* good service from us. The team hear all the reviews and its lovely to have good feedback. Thanks again
Regards
Vicky
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