Smarterbuys Store Reviews 

231
TrustScore 3 out of 5

2.9

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Rated 5 out of 5 stars

I’m so happy I’ve found smarterbuys store, they’re similar to what was Brighthouse but better. I ordered a Aldis corner sofa. It took around 8 weeks to arrive but I’ve just recently unpacked it and pu... See more

Rated 1 out of 5 stars

Found this company on off chance thought would give it a go Simple fill all details out online After hour nice lady named Nicola rang say they need acress all 3 months bank statements,I’d,fo... See more

Company replied

Rated 5 out of 5 stars

First of all I would like to commend vicky on your professional and respectful responses to each and every review. Great work, also as a new customer I am so happy with how quick and straight forward... See more

Company replied

Rated 1 out of 5 stars

I have never been more pissed off ! Ordered a bed seven weeks ago it arrived , oh turns out parts are missing the most important parts like BOLTS! And wooden stands that lift the bed up and two more... See more

Company replied

Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop

Information provided by various external sources

Smarterbuys Store is an ethical weekly payment store helping people to buy the household items they need at affordable prices. How does the Smarterbuys Store work? 1. Visit our site and select your landlord's logo: https://www.sbstore.org/ 2. Choose your product(s) and check out our package deals 3. Apply for Affordable Credit by completing the online application 4. Provide our helpful and friendly team with your proofs 5. Enjoy your purchases! Talk to our friendly staff today on 0300 0500 0975


Contact info

2.9

Average

TrustScore 3 out of 5

231 reviews

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1-star

No history of asking for reviews

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2.9

All reviews

(231)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great this is the best store to buy…

Great this is the best store to buy your items and they help u all the way one million stars

16 July 2021
Smarterbuys Store logo

Reply from Smarterbuys Store

Hi Paul
Thank you for the 4* review and the lovely comments! I'm pleased to hear you had good service from us, and I hope we can improve next time! I hope you have a good weekend
Regards
Vicky

Rated 5 out of 5 stars

Excellent service from beginning to…

Excellent service from beginning to end. Staff are really polite friendly and very helpful. Would definitely recommend

16 July 2021
Smarterbuys Store logo

Reply from Smarterbuys Store

Good morning Joanne,
Thank you so much for the great 5*review, it makes a big difference to the team to hear praise, and I'll certainly pass it on.
Best regards
Vicky

Rated 5 out of 5 stars

Excellent customer service they are…

Excellent customer service they are great very understanding and friendly, quick replies . Delivery time was ok but that was just because my item wasn't in stock at that moment

12 July 2021
Smarterbuys Store logo

Reply from Smarterbuys Store

Thank you for the 5* review, Yolanda, and thank you for your understanding on the stock issue. :)
Best regards
Vicky

Rated 5 out of 5 stars

thankyou smarterbuys store :)

i dealt with many members of smarterbuys store and not once was i disrespected, very helpful and polite and flexible store to use, very reccomended.

9 July 2021
Smarterbuys Store logo

Reply from Smarterbuys Store

Hi Rachel
Thank you for the great 5* review its really appreciated, and good reviews mean biscuits for the team! I hope everything is well with you.
Best regards
Vicky

Rated 5 out of 5 stars

Happy with the services provided by…

Happy with the services provided by this company, friendly all staff. Very pleased with my purchases.

8 June 2021
Smarterbuys Store logo

Reply from Smarterbuys Store

Hi Shabs
Thank you for the great review, and sorry for delay in responding to you. Its good to know you are happy with your purchases. Thanks again
regards
Vicky

Rated 5 out of 5 stars

Nice company

Nice company. Staff are friendly. I would recommend to others.

5 June 2021
Smarterbuys Store logo

Reply from Smarterbuys Store

Hi Paul
Thanks a lot for the great 5* review, and sorry for the delay getting back to you.
I'm happy to hear you've had a good experience with us.
Regards
Vicky

Rated 5 out of 5 stars

Good Charity

So good so far. Just been accepted for a new LG 65" TV. They didn't say when the TV would be delivered but they seem extremely friendly and helpful. Thankyou Scott from sbstores

1 April 2021
Unprompted review
Smarterbuys Store logo

Reply from Smarterbuys Store

Hi Jordan
So sorry I missed replying to your review, and thank you for the 5* review. Scott is grateful you mentioned him as we have a little reward scheme for mentions like yours. Thanks again
regards
Vicky

Rated 5 out of 5 stars

Absolutely brilliant company been with…

Absolutely brilliant company been with them few years now and had some fab items from beds to big fridge freezers and so far not had any problems great customer service and very good phone manners to anyone I've spoke to over years being with them highly recommend to any of my friends and family

26 February 2021
Unprompted review
Smarterbuys Store logo

Reply from Smarterbuys Store

Hi Dawn
Thanks so much for the brilliant 5* review, I've passed your comments onto the team who are thrilled.
Regards and stay safe :)
Vicky

Rated 5 out of 5 stars

Wow just wow that is all I have got to…

Wow just wow that is all I have got to say put my order in yesterday evening got a phone call this morning to go over it just signed my credit agreement not 15 mins ago and could have my order delivered before christmas which is a bonus thanks guys for everything you have done would recommend you to anybody for you great customer service and prices

10 December 2020
Unprompted review
Smarterbuys Store logo

Reply from Smarterbuys Store

Hi Emma
Thanks so much for the great 5* review, and apologies for my delay in getting back to you - no idea how I missed your fab review!
Stay safe and well!
Vicky

Rated 5 out of 5 stars

Superb Smarterbuys

First of all I would like to commend vicky on your professional and respectful responses to each and every review. Great work, also as a new customer I am so happy with how quick and straight forward the whole process has gone so far, ordered my product on the 15/10 signed contract on 18/10 now just waiting for supplier too arrange delivery of my item. So excited. Thanks guys will definitely be recommending and using you again.

21 October 2020
Unprompted review
Smarterbuys Store logo

Reply from Smarterbuys Store

Hi Jake
Apologies for the late response I've been on annual leave until today.
Thanks so much for the lovely review! I'm really happy that you've had a good experience with us, its always good to hear that we are doing a good job.
I hope we can continue to help you and anyone you recommend. Thank you again
regards
Vicky

Rated 1 out of 5 stars

Beware of company and way deal with things …

Found this company on off chance thought would give it a go

Simple fill all details out online

After hour nice lady named Nicola rang say they need acress all 3 months bank statements,I’d,form address once sent over 1 hour later rang now say want wage slips sent them over did hear from them so rang them was told did not receive them maybe error there end then today was promised phone call with out come well just only got email yes email from them now say failed the credit check so made me send all them personal details over when knew from very start when go checks then so y make customer send all that information

Sadly tbere better company out there have now place order with perfect home. Which didn’t even have send all that personal information u ask for

25 September 2020
Unprompted review
Smarterbuys Store logo

Reply from Smarterbuys Store

Hello Darren
Thanks for taking the time to rate us and give your opinion, and I'm sorry that we haven't been able to help you.
I can't go into your details on a public forum like this , I can only give generalisations about Smarterbuys Store.
We are required to assess affordability which is the first step, and then we look at credit history using a credit referencing agency. The reason we do it in this in this order is that its better not to leave a footprint on a credit search if we don't have to .
We are a small charity at the moment and we'd like to help everyone who comes to us but this isn't always possible. I'm very sorry, and I hope you are happy with your Perfect Home purchase.
All the best, and kind regards
Vicky

Rated 5 out of 5 stars

Fridge freezer

Absolutely brilliant they don’t judge on credit history and very helpful definitely recommend

24 September 2020
Unprompted review
Smarterbuys Store logo

Reply from Smarterbuys Store

Hello Craig
Thanks a lot for your 5* review, much appreciated!
Regards and i hope you stay safe and well during the pandemic
Vicky

Rated 5 out of 5 stars

I have been shopping with smarterbuys…

I have been shopping with smarterbuys for around five years i got around 6 items from them i like the fact that your payments include a surplus which you can claim after it builds up if you need it. I have never been treated negatively by them ive always had a positive experience with them.

7 August 2020
Unprompted review
Smarterbuys Store logo

Reply from Smarterbuys Store

Hi Elayne
Thanks a lot for the great review! I'm really happy to hear you have had a good experience with us and used us again. I'll let the team know.
Thanks again and I hope you stay well
Regards
Vicky

Rated 3 out of 5 stars

The process from start to finish…

The process from start to finish overall took a good few months, obviously lockdown no one can help but when I was asked for information it took them 8weeks to reply with ‘we haven’t received your documents’ which I had already sent the same day I was asked for them. Although apart from the disorganisation of that the rest of the process went fast and delivery was fine, although I do wish you got more than two days notice of this. Overall an ok experience.

27 July 2020
Unprompted review
Rated 1 out of 5 stars

I have never been more pissed off

I have never been more pissed off !
Ordered a bed seven weeks ago it arrived , oh turns out parts are missing the most important parts like BOLTS! And wooden stands that lift the bed up and two more parts of head board , so I have wait whloe weekend to deal with it Monday and probably wait another six bloody WEEKS ! For it arrive I want money of this bed for this bloody mayham I can’t even use the draws without wooden stand so I have sleep on a mattress sort it out when order a bed make sure all parts are actually there before delivering. People be careful when ordering a bed when you only get half the parts !

4 July 2020
Unprompted review
Smarterbuys Store logo

Reply from Smarterbuys Store

Hi ShelbsStar
I apologise for the inconvenience you have had and I understand this is now resolved and you are happy with the outcome. You should never have been in the position where parts were missing from your order.
COVID has been very disruptive for us with most suppliers, but not all, closing completely during lockdown and taking time to gear back up to full strength and all our furniture products are made to order, so I apologies for this delay too.
Regards
Vicky

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