Scalacube Reviews 4,753

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 342 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the user-friendly control panel and the ease of setting up and managing servers. Customers frequently praise the excellent value for money, noting that the pricing is very competitive for the amount of RAM and features provided, especially for game server hosting. Many also appreciate the smooth performance of the servers, with little to no lag, and the overall reliability of the service. However, some customers also noted issues with customer service, mentioning difficulties with account access, password recovery, and slow or unresponsive support. There were also complaints about the website's outdated appearance and the lack of transparency regarding free server limitations and the actual performance capabilities of cheaper plans.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's simplicity... See more

Service

Consumers find service to be positive, with many reviewers praising the excellent server performance,... See more

Price

People report positive experiences with price, often describing it as fair, affordable, and very cheap,... See more

Website

Clients share ambiguous opinions on the website, with many praising its ease of use, intuitive design, and... See more

Customer service

Customers had ambiguous experiences with customer service, with many praising the support team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love ScalaCube's Rust servers. The ram is 4x better than what Shockbyte offers at only $5 more. The control panel is super user friendly and has lots of customization options. It runs the largest wo... See more

Rated 5 out of 5 stars

There is actually nothing wrong with this website at all. Its quick and easy understanding and easy to work around. It was everything other websites have the only thing is that the color scheme and ho... See more

Rated 5 out of 5 stars

ScaleCube has been one of the best hosting services I’ve used for Minecraft. The setup was quick, the control panel is easy to navigate, and installing Forge or modpacks was way smoother than I expect... See more

Rated 5 out of 5 stars

Honestly offering me gobs of free time just for writing a review was gold but offering me even more for another quick review *French kiss* you guys know exactly how to get my attention! So glad I deci... See more


Company details

  1. Web hosting company

Written by the company

Scalacube - We provide Game server hosting for games like Minecraft, Minecraft: Bedrock, ARK: Survival Evolved, Rust, Valheim, Project Zomboid, Terraria, Factorio and many more! Visit us on our website: https://scalacube.com/hosting/server/minecraft


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Dreadfull experience

I rented a 3gb server for me and my friends to play on. We kept getting internal errors. getsock ect.. I opened a support ticket and it took over 24 hours to even get a reply (not a resolution) Basically over the course of a month i have upgraded the server multiple times as there website stated we didnt have the resources for what we were trying to do. Then the server kept shutting down every hour, which then lead to another support ticket. In which ticket they decided to state and i quote "We've set up another server with the same configuration for you to try for 7 days at no charge. If this fixes the problem let us know and we will disable the old server and you can continue using the new server on the same subscription plan. Please make sure to transfer any files to the new server before we disable the old server.". Which then lead to me trying that. The problem is i cannot as the server kept shutting down every hour. so at this point i issued for a refund which they denied... The quality of customer support is dreadfull. 7 tickets i have had opened over the course of a month all related to server sided issues. Do not go with this provider if you seek reliablity and ease of use !

18 March 2026
Unprompted review
Scalacube logo

Reply from Scalacube

Dear Rhys,

Thank you for your feedback, and we sincerely apologize for the issues you experienced over the past month. We understand how frustrating ongoing server issues and slow support responses can be, and this is not the standard we hold ourselves to.

We will be using this feedback to improve our services going forward but we would love to get the opportunity to revisit your concerns. Please don't hesitate to reach out to us by submitting a ticket on the website.

All the best,
ScalaCube

Rated 5 out of 5 stars

Convenience

Everything is simple and convenient,easy to access the server log anytime and anywhere ,it is way bett than the server hosting I used before

7 March 2026
Rated 5 out of 5 stars

Best Host

I’ve been using ScalaCube for my tModLoader server and the experience has been great. The price-to-performance ratio is unbeatable, especially if you're looking for a budget-friendly option without sacrificing stability.

Setting up the server was incredibly fast, and the control panel makes managing mods very simple. Highly recommended for anyone who wants a reliable server at a fair price!

3 March 2026

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