Scalacube Reviews 4,753

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 342 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the user-friendly control panel and the ease of setting up and managing servers. Customers frequently praise the excellent value for money, noting that the pricing is very competitive for the amount of RAM and features provided, especially for game server hosting. Many also appreciate the smooth performance of the servers, with little to no lag, and the overall reliability of the service. However, some customers also noted issues with customer service, mentioning difficulties with account access, password recovery, and slow or unresponsive support. There were also complaints about the website's outdated appearance and the lack of transparency regarding free server limitations and the actual performance capabilities of cheaper plans.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's simplicity... See more

Service

Consumers find service to be positive, with many reviewers praising the excellent server performance,... See more

Price

People report positive experiences with price, often describing it as fair, affordable, and very cheap,... See more

Website

Clients share ambiguous opinions on the website, with many praising its ease of use, intuitive design, and... See more

Customer service

Customers had ambiguous experiences with customer service, with many praising the support team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love ScalaCube's Rust servers. The ram is 4x better than what Shockbyte offers at only $5 more. The control panel is super user friendly and has lots of customization options. It runs the largest wo... See more

Rated 5 out of 5 stars

There is actually nothing wrong with this website at all. Its quick and easy understanding and easy to work around. It was everything other websites have the only thing is that the color scheme and ho... See more

Rated 5 out of 5 stars

ScaleCube has been one of the best hosting services I’ve used for Minecraft. The setup was quick, the control panel is easy to navigate, and installing Forge or modpacks was way smoother than I expect... See more

Rated 5 out of 5 stars

Honestly offering me gobs of free time just for writing a review was gold but offering me even more for another quick review *French kiss* you guys know exactly how to get my attention! So glad I deci... See more


Company details

  1. Web hosting company

Written by the company

Scalacube - We provide Game server hosting for games like Minecraft, Minecraft: Bedrock, ARK: Survival Evolved, Rust, Valheim, Project Zomboid, Terraria, Factorio and many more! Visit us on our website: https://scalacube.com/hosting/server/minecraft


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Server ran fantastic

Server ran fantastic. Had may mods running with no issues. Very easy access and easy to set up. Would definitely do business with them again!

9 February 2026
Rated 5 out of 5 stars

Smooth

Honestly offering me gobs of free time just for writing a review was gold but offering me even more for another quick review *French kiss* you guys know exactly how to get my attention! So glad I decided to use Scalacube for my Hytale server hosting! If you don't have the hardware to host or have a rotating IP like with 5G home internet, you can quickly set up a cheap but fast server. The free servers are a little slower on the connection but you don't get to choose where the server is unless you upgrade to a paid server and then you get the ultra low ms on your ping. It's butter.

5 February 2026
Rated 1 out of 5 stars

THEY DONT HAVE A SUPPORT TEAM

THEY DONT HAVE A SUPPORT TEAM
ITS LIKE A FAKE HOSTING
JUST SCAM

5 February 2026
Unprompted review
Scalacube logo

Reply from Scalacube

Hello John,

We have a dedicated support team answering inquiries 24/7. However, please note that tickets are submitted to a queue and the Support Team answers them based on the submission time/date of the ticket.

If you did not receive any immediate response on your ticket, then it's likely that the team is still working on tickets that were submitted before yours.

Best regards,
Scalacube Team

Rated 5 out of 5 stars

The server capabilities and performance

The server capabilities and performance are great. Also the support team is helpful and welcoming. I am very happy to purchase from you and i will recommend my friends for your services.

3 February 2026
Rated 5 out of 5 stars

Recommend this Minecraft Server Website

There is actually nothing wrong with this website at all. Its quick and easy understanding and easy to work around. It was everything other websites have the only thing is that the color scheme and how the website looks just isn't up to date. People these days like to go after the most colorful and vibrant instead of functionality and I will say this has some of the best functionality I've ever experienced. I've bought multiple Minecraft servers from different websites but Scalacube.com has definitely been the best.

2 February 2026
Rated 5 out of 5 stars

Highly recommended

I really like being able to install the mods I want, and even though I bought the small package, I never had any performance problems. Plus, their customer service is very fast and effective.

29 January 2026
Rated 1 out of 5 stars

Scalacube have been taking money from…

Scalacube have been taking money from my sons bank account for months now and its impossible to stop it as its a revolut Childs account with no controls. I have tried to contact Scalacube directly but there is no way to do this unless you have an account and whenever you try to make an account the page gets stuck. Stay away. The only way I seem to be able to stop is to close his bank account but if I do that I worry there is no way to get this money back. It's £100s !! This company is scam that prays on children and doesn't let you contact them to even stop the payments!!

24 December 2025
Unprompted review
Scalacube logo

Reply from Scalacube

Hello John,

Sorry to hear you've been experiencing issues. Please attempt to create an account again and send us a support ticket with all the relevant information so we can resolve the issue you are experiencing.

Best regards,
Scalacube Team

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