Been using all the products for over a year now .Happy customer !. Wish I had started sooner . Shampoo/conditioner/serum are excellent. The hair roller is definitely beneficial and the new temples rol... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Monaliza was most helpful. I was impressed by how quickly she helped me adjust the order, saving me the trouble of returning the product that I'd added by mistake. Overall, the customer service has be... See more
Company replied
I have enjoyed the products offered by Scandinavian Biolabs. I had recent issue with subscription delivering too much product. For some reason two accounts were set up under my email. Angela was su... See more
Company replied
I've had leaky serum bottles from 2 of my orders but they always help with refund or replacement. First time I was sent another bottle of serum, this time they made me a 30% refund (price of 1 bottle)... See more
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Company details
Written by the company
We take naturally effective and vegan-friendly active ingredients, all derived from nature, and use super-clever biotechnology to nurture them into products that work – always in harmony with your body – to make your hair fuller, stronger and happier. We call it Bio-harmonic hair-care. And that's not just talk. We have the research papers and the clinical test results to prove it. So here's to hair so healthy it could probably run a 10k. Here’s to getting thicker, fuller locks without that long trip to Turkey. Let’s all wave a not-so-fond farvel to shedding, harsh chemicals and nasty side effects, and say a big hello instead to a lot more natural confidence. And did we mention it smells pretty damn good too?
Contact info
Kronprinsessegade 54, 4.tv., 1306, Copenhagen, Denmark
- +4570605708
- contact@scandinavianbiolabs.com
- scandinavianbiolabs.com
4.5
Excellent
4k reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Louie got back in timely fashion and…
Louie got back in timely fashion and was very helpful. A top brand and look forward to seeing the results.
5 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Thomas,
Thank you for your kind words. We’re glad to hear Louie was able to support you in a timely and helpful way.
We truly appreciate your feedback and hope you have a great experience with the product.
Best,
Denise from Scandinavian Biolabs
Great customer service by Monaliza 👍
24 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi there,
Thank you for your review. We’re happy to hear Monaliza provided a great experience.
We truly appreciate you taking the time to share this.
Best,
Denise from Scandinavian Biolabs
Elisa Was awesome she went above and…
Elisa Was awesome she went above and beyond and went way past my expectations.
2 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi George,
Thank you for your kind words. We’re very glad to hear Elisa was able to go above and beyond to support you.
We truly appreciate you sharing your experience.
Best,
Denise from Scandinavian Biolabs
Great products of the highest quality.
Great products of the highest quality.
Customer support on point. Had an issue that had to be resolved quickly and Oktay had it fixed in no time
2 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Joshua,
Thank you for your feedback. We’re pleased to hear you’re happy with the product quality and that our team was able to resolve your concern quickly.
We truly appreciate your support.
Best,
Denise from Scandinavian Biolabs
Sold a product that was sold out
Sold a product that was sold out. Had to contact them to chase order after 9 business days (should be dispatched after 2).
Then told that they would follow up on the order. Another 2 working days (now 11 after ordering) was told the product was out of stock and that I'd be refunded. Another 2 working days after writing this, no money refunded. 13 days after paying, no product, no refund...
17 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Anthony,
Thank you for sharing your experience, and we’re very sorry for the frustration caused.
We understand how disappointing this situation must have been, especially with the delays and lack of clarity around the order. This is not the experience we aim to provide.
Our team has reviewed your case and taken action to resolve it. We’ve also reached out to you directly to make things right and provide further support.
We truly appreciate your patience and feedback, as it helps us improve. If there’s anything further we can assist you with, please don’t hesitate to reply to our email.
Best,
Denise with Scandinavian Biolabs
very good customer service
31 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi there,
Thank you for your review. We’re glad to hear you had a positive experience with our customer service.
We truly appreciate you taking the time to share this.
Best,
Denise from Scandinavian Biolabs
I had a great customer experience with…
I had a great customer experience with Monaliza. She understood my matter and solved it as expected. Worth 5stars indeed!
26 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Ales,
Thank you for your kind feedback. We’re pleased to hear Monaliza was able to understand your request and support you effectively.
We appreciate you sharing your experience with us.
Best,
Denise from Scandinavian Biolabs
Great customer service received by…
Great customer service received by Hasan, he was able to help me with an urgent issue that I had with an order and all was resolved by a simple email communication. I love their products and it is great to know that their customer service team is as good as their products.
31 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Alex,
Thank you for taking the time to share your experience. We’re glad to hear Hasan was able to assist you promptly and help resolve your request smoothly.
It means a lot to know you feel supported by both our products and our team.
Best,
Denise from Scandinavian Biolabs
Update by Denise without prompting is…
Update by Denise without prompting is very thoughtful & much appreciated
30 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi there,
Thank you for your kind words. It means a lot to hear that the proactive support made a difference to your experience.
We truly appreciate you taking the time to share this.
Best,
Denise from Scandinavian Biolabs
Louis was very prompt and asked the…
Louis was very prompt and asked the right questions in order to sort out my query
30 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Leena,
Thank you for your feedback. We’re glad to hear Louie was able to guide your query effectively and provide the right support.
We appreciate you sharing your experience.
Best,
Denise from Scandinavian Biolabs
I was very pleased by the immediate response…
I was very pleased by the immediate response of Hasan which solved very simply a very long process of delays
Thank you Hasas
30 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Marilena,
Thank you for your review. We’re pleased to hear your request was handled quickly and smoothly by our team.
Your feedback is greatly appreciated.
Best,
Denise from Scandinavian Biolabs
Hasan was very clear and dealt with my…
Hasan was very clear and dealt with my enquiry very professionally and promptly.
Good customer service. Thank you 👏🏼
30 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Krishna,
Thank you for your kind words. We’re glad to hear Hasan was able to assist you clearly and efficiently.
We truly appreciate your feedback.
Best,
Denise from Scandinavian Biolabs
+1 month didnt receive anything
+1 month didnt receive anything, while they ask me to put up a good review, make sure you deliver he product first!!
30 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Isaac,
Thank you for sharing your experience with Scandinavian Biolabs.
I’m sorry to hear that you haven't received anything yet. It appears that you’re currently in communication with one of our team members. Please rest assured that we are here to ensure you receive what you are expecting.
Could you please provide me with more details? This will help me locate your account and see if there’s anything more I can do to assist you. I would be happy to investigate further based on the information you provide.
Thank you for your cooperation in advance. I look forward to hearing from you and assisting you further.
Best regards,
Ayane from Scandinavian Biolabs
Excellent support team
Through the subscription I got free headspace subscription, chatted with a hair specialist, and was refunded 5 months worth of supplies as unfortunately it didn't work for me after 150. Thank you to the support team for all your help, shout-out Louie
27 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Daniel,
Thank you for sharing your experience. We’re glad to hear our team was able to support you throughout and assist with your request.
We truly appreciate your kind words.
Best,
Denise from Scandinavian Biolabs
Great customer service and great…
Great customer service and great product!
28 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Jessica,
Thank you for your feedback. We’re delighted to hear you had a positive experience with both our products and support team.
We truly appreciate your support.
Best,
Denise from Scandinavian Biolabs
Multiple delivery issues
Multiple delivery issues
But Louie made sure I finally got my serum. Thanks again.
28 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Dan,
Thank you for your review. We’re glad to hear everything was resolved and that Louie was able to support you along the way.
We appreciate you sharing your experience.
Best,
Denise from Scandinavian Biolabs
I’ve been using the Bio-Pilixin Activation Serum
I’ve been using the Bio-Pilixin Activation Serum for a few months now, and I am very satisfied with the results. My hair has basically stopped falling out, and my barber has told me he’s seen some baby hairs growing!
I recently had to submit a request to their customer service team. They responded quickly and professionally and resolved my issue.
I would definitely recommend this company's products to everyone.
27 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Krystian,
Thank you for taking the time to share your experience. We’re glad to hear you’ve had a positive journey so far and that our team was able to assist you when needed.
We truly appreciate your recommendation.
Best,
Denise from Scandinavian Biolabs
Great and effective product with the…
Great and effective product with the excellent service from Hasan! I have been using it for the past 5 months and I am seeing the results that were promised. So happy!
27 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Aliya,
Thank you for your kind words. We’re glad to hear both the product and the support from Hasan have met your expectations.
We truly appreciate your feedback.
Best,
Denise from Scandinavian Biolabs
I ordered the product,I clicked the one…
I ordered the product,I clicked the one month and payed £65 and then I got a email saying I’d been subscribed to the site and it takes 150 to work and I have to have subscription,I emailed back that I’ll council the order,I only wanted one month,sent in three emails over two stating I don’t want it and would like a refund and they sent it entryway.
23 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Anthony,
Thank you for taking the time to share your experience with Scandinavian Biolabs.
It is regrettable to hear about this experience. I am very sorry, there seems to be confusion, and I am here and happy to clarify things.
We do send the welcome-to-subscription email to all subscribers after the initial subscription purchase from the website. It is true that our nature-inspired products, especially, require 150 consecutive days to see the optimal results, as hair growth is such a time-consuming process. We carefully chose the high-quality ingredients to minimize the side effects. To maintain this consistency, the subscription is recommended, as it provides the subscriber discount, and for those with a Hair activation Serum subscription, access to Headspace, hair Care Spacialist consultation (first session - free) as well. However, we do not say that it is mandatory to have a subscription. If you find any expression like that, please let us know by email, and we will bring this to the necessary team to review that point. Thank you for your cooperation in advance.
On top of the welcome-to-subscription email you have seen, where the customer portal to edit subscription is introduced, we do also send the order pre-alert email 5 days before, so the customer has enough time to make a necessary change in the subscription. After the order is placed, we focus on swift delivery, so it can be challenging for us to cancel the shipment. However, this doesn't mean that you cannot cancel the order. To receive a full refund, it is recommended to return the items. For more information, the return guide is available on our website: https://scandinavianbiolabs.co.uk/pages/shipping-and-returns
My colleague has sent you an email, but if you have any further questions, feel free to let us know. We are always happy to assist you in the best way we can.
Wish you a great day.
Best regards,
Ayane from Scandinavian Biolabs
The customer service support team were brilliant.
The customer service support team were very quick to respond to my issue regarding a delivery. Angela was extremely helpful, considerate and quick to resolve this issue. Brilliant customer service.
27 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi there,
Thank you for sharing your experience. We’re pleased to hear our team was able to assist you promptly and resolve the issue efficiently.
Your feedback means a lot to us.
Best,
Denise from Scandinavian Biolabs
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