Been using all the products for over a year now .Happy customer !. Wish I had started sooner . Shampoo/conditioner/serum are excellent. The hair roller is definitely beneficial and the new temples rol... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Monaliza was most helpful. I was impressed by how quickly she helped me adjust the order, saving me the trouble of returning the product that I'd added by mistake. Overall, the customer service has be... See more
Company replied
I have enjoyed the products offered by Scandinavian Biolabs. I had recent issue with subscription delivering too much product. For some reason two accounts were set up under my email. Angela was su... See more
Company replied
I've had leaky serum bottles from 2 of my orders but they always help with refund or replacement. First time I was sent another bottle of serum, this time they made me a 30% refund (price of 1 bottle)... See more
Company replied
Company details
Written by the company
We take naturally effective and vegan-friendly active ingredients, all derived from nature, and use super-clever biotechnology to nurture them into products that work – always in harmony with your body – to make your hair fuller, stronger and happier. We call it Bio-harmonic hair-care. And that's not just talk. We have the research papers and the clinical test results to prove it. So here's to hair so healthy it could probably run a 10k. Here’s to getting thicker, fuller locks without that long trip to Turkey. Let’s all wave a not-so-fond farvel to shedding, harsh chemicals and nasty side effects, and say a big hello instead to a lot more natural confidence. And did we mention it smells pretty damn good too?
Contact info
Kronprinsessegade 54, 4.tv., 1306, Copenhagen, Denmark
- +4570605708
- contact@scandinavianbiolabs.com
- scandinavianbiolabs.com
4.5
Excellent
4k reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Still not received product
They have no idea when or if a product will be dispatched. Keep getting messages saying "contact us again in 2 days if you still haven't got shipping confirmation" still waiting!
27 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Andy,
Thank you for sharing your experience with Scandinavian Biolabs.
I am sorry to hear about this experience. As soon as I can locate your account, I will assist you accordingly. Please let me know more details via email at contact@scandinavianbiolabs.com, and I will be more than happy to investigate further. Thank you for helping me locate your account.
Look forward to hearing from you and assisting you further.
Best regards,
Ayane from Scandinavian Biolabs.
Monaliza was extremely helpful in…
Monaliza was extremely helpful in resolving my situation and took prompt actions toward it. Thank you for the quick and helpful response!
Cheers!
25 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Leesha,
Thank you for your feedback. We’re glad to hear Monaliza was able to support you quickly and help resolve your situation.
We truly appreciate you taking the time to share this.
Best,
Denise from Scandinavian Biolabs
Elisa was extremely helpful and…
Elisa was extremely helpful and delivered a fair outcome. Thanks
25 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Phiroze,
Thank you for your kind words. We’re pleased to hear Elisa was able to support you and reach a fair outcome.
We appreciate you taking the time to share this.
Best,
Denise from Scandinavian Biolabs
Amazing product 🙏🏻
Amazing product 🙏🏻
I am really very satisfied with your products.
19 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Katayoun,
Thank you for your review. We’re delighted to hear you’re enjoying the product.
We appreciate you taking the time to share this.
Best,
Denise from Scandinavian Biolabs
Monaliza was brilliant
Monaliza was brilliant, and sorted out my late order efficiently, after it was mislaid by courier.
Thank you.
25 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Jerry,
Thank you for your feedback. We’re glad to hear Monaliza was able to assist you efficiently and help resolve the issue with your order.
We truly appreciate your kind words.
Best,
Denise from Scandinavian Biolabs
Customer service chat
I have received an email on Tuesday and on Wednesday morning (the next day) another email came saying: I haven't heard back from you, so I'll be closing this ticket for now
If your customer service gives themselves a couple of working days to reply to people then make it work both ways.
25 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Kasia,
Thank you for sharing your experience with Scandinavian Biolabs.
I apologize if there has been any misunderstanding. Closing the ticket does not mean we are shutting you out; rather, it allows us to remain open and ready to assist you whenever you have the time to reach out. We didn't want to contact you daily if everything is okay. Our intention is to give you some space while also letting you know that we are here for you.
Your feedback is very important to us, and we want to learn from your experience. I am more than happy to assist you in any way I can, so it would be helpful if you could help me locate your ticket or message.
Thank you very much for your cooperation. I look forward to hearing from you.
Best regards,
Ayane from Scandinavian Biolabs
Fast problem resolution
Realy fast turnaround and great comunication with Louie. Resolved the problem in few minutes.
24 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Vanja,
Thank you for your feedback. We’re glad to hear the issue was resolved quickly and that Louie was able to support you efficiently.
We appreciate you taking the time to share your experience.
Best,
Denise from Scandinavian Biolabs
Don’t waste your money on a product…
Don’t waste your money on a product like the hair line booster. Save your money and buy a product with actual scientific studies like dutasteride which I have been using for 2 years with huge progress. Don’t believe all the fake reviews posted on here either. Each person has 1 or 2 reviews and they all give it 5 star. They are fake.
25 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Adam,
Thank you for sharing your experience with Scandinavian Biolabs.
I am sorry to hear about your frustration. Our Bio-Pilixin formula has been tested dermatologically and has come out of a clinical study.
As much as I would like to assist you, I will need more information to locate your account. It would be great if you could share your concern via email at contact@scandinavianbiolabs.com so I can assist you promptly.
Thank you for your cooperation. Look forward to hearing from you and assisting you further.
Best regards,
Ayane from Scandinavian Biolabs
Reply from Scandinavian Biolabs
Hi Gord,
Thank you for your review. It’s great to hear that you had a smooth and efficient experience with our team.
We truly appreciate your feedback.
Best,
Denise from Scandinavian Biolabs
Louie has been amazing
Louie has been quick, helpful and very polite. Really happy with this customer service. I wish all companies had this level of customer support!
24 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Filippo,
Thank you for your kind words. We’re very happy to hear that Louie provided helpful and attentive support throughout your experience.
Your feedback means a lot to us.
Best,
Denise from Scandinavian Biolabs
Reply from Scandinavian Biolabs
Hi Alex,
Thank you for your review. We’re glad to hear you had a positive experience with our customer support.
We appreciate you taking the time to share this.
Best,
Denise from Scandinavian Biolabs
Excellent customer service
I recently tried the travel size of these products, and was sent a discount code to use with my next purchase. I have decided to buy for the 150 days recommended, in the hope my hair regains some fullness. Already, my husband has commented that my hair appears thicker.
The discount code did t work, so I contacted customer services, who are very responsive. I received a reply fr9m Monaliza confirming a new code had been applied to my next order for me. The customer service is excellent.
24 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi there,
Thank you for sharing your experience. We’re pleased to hear that our team was able to assist you promptly and ensure everything was handled smoothly.
We truly appreciate your feedback and support.
Best,
Denise from Scandinavian Biolabs
No customer service whatsoever and high alcohol content in serum
I bought the serum x 3 and found main ingredient is unfortunately alcohol which is not good for my sensitive scalp and hair loss. I have been trying for 6; days to contact their customer service but I am ignored. Very odd they happy to take my money but now I have questions on their product they disappear. Please beware of these products and high alcohol content
19 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Maria,
Thank you for sharing your experience with Scandinavian Biolabs.
I am terribly sorry to hear about this experience. Your email was in my inbox during my holiday time, and this caused the delay in the response. I am more than happy to assist you in the best way I can.
It is unfortunate to hear that the alcohol-based cosmetics don't work for you. I responded to your email to assist you further, and I hope this resolves the whole situation. I wanted to do everything I could to ensure you have a great experience with us, although you were not able to use our products. We always appreciate customer feedback and want to learn from you to be a better company.
Thank you again for your patience and understanding. Please feel free to get back to me via email if there's anything more I can do. I am always happy to assist you further.
Wish you the best in your hair care journey, and have a great evening.
Best regards,
Ayane from Scandinavian Biolabs.
Excellent customer service
Excellent customer service
Showed genuine care and support when there was an issue with delivery
So refreshing
Thank you to Monoliza with the fabulous name 😁
21 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Lisa,
Thank you for your kind feedback. We’re glad to hear you felt supported throughout and that Monaliza was able to assist you with care and attention.
We truly appreciate you sharing your experience.
Best,
Denise from Scandinavian Biolabs
Have been using consistently for over a…
Have been using consistently for over a year and not noticed any real improvement although there may have been a slight reduction in shedding.
I have however received my 5 month refund. Support staff have been helpful in discussing and issuing my refund.
23 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Daniel,
Thank you for sharing your voice with Scandinavian Biolabs. I appreciate your long-term engagement in your hair care journey with our products.
I am very sorry for any confusion and inconvenience. I am more than happy to clarify about the website platform.
Upon looking into your account, you seem to have tried to log in to your customer portal from the Global store, where you haven't placed any orders, which is why you didn't see any cancelable options. Since a customer account is associated with only one store, not across all the stores, you need to log in from the store where you placed the subscription orders.
While we send an order pre-alert email 5 days before the order placement, the order is not cancelable once it's packed and shipped. In your case, it was under the checkout failure, threfore no order was placed yet, and I have already proceeded with the cancelation of your subscription on your behalf. Please rest assured that no charge has been made since your last order, and nothing new will be created. Even after the cancelation, if you log back in to your customer portal from your UK page, you should be able to see the history of your purchase.
I am sorry to hear about the results from the products. As our products are not medication but cosmetics, they are more likely to vary the reaction among individuals due to the different receptivity each of us has. Therefore, we have the 150-Day Money-Back Guarantee. I also took a look at your order history, and you are still within the range of the applicable candidates. Feel free to visit our guideline page on our website, and you may submit the claim.
Thank you for your effort and time to take care of your hair, and for letting us tag along on your journey. I want to do everything I can to support this journey, so feel free to get back to the email I sent earlier if there's anything more I can help you with. I am always happy to assist you in the best way I can.
Wish you a great continuation of your hair care journey, and have a great day.
Best regards,
Ayane from Scandinavian Biolabs.
Loving Scandinavian BioLabs
The products, the customer experience, the rapid responses! Amazing! I think i found my hair products for a life time! Lisa solve my question kindly!
23 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Ana,
Thank you for your lovely review. We’re delighted to hear that both the products and the support experience have met your expectations.
We truly appreciate your trust in us.
Best,
Denise from Scandinavian Biolabs
A product that actually works
A product that actually works! Despite claims that you might not see a difference for 5 months, I could see new hair growing within a couple of weeks. Customer service is also fast and efficient dealing with any admin issues.
22 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Marie,
Thank you for taking the time to share your experience. We’re glad to hear you’ve noticed positive changes and that our team has been able to support you along the way.
We truly appreciate your feedback.
Best,
Denise from Scandinavian Biolabs
Quick………..
21 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi there,
Thank you for your review. We’re glad to hear everything was handled promptly.
We appreciate you taking the time to share your experience.
Best,
Denise from Scandinavian Biolabs
Great customer service
Great customer service. The wrong item was sent by mistake but they handled everything in less than a few hours.
21 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Berry,
Thank you for your feedback. We’re pleased to hear the situation was resolved quickly and smoothly despite the initial mix-up.
We truly appreciate your understanding.
Best,
Denise from Scandinavian Biolabs
Confusion over cancelled order…
Confusion over cancelled order painlessly sorted
18 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi B,
Thank you for your feedback. We’re glad to hear the situation was resolved smoothly and without hassle.
We appreciate you taking the time to share your experience.
Best,
Denise from Scandinavian Biolabs
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