Been using all the products for over a year now .Happy customer !. Wish I had started sooner . Shampoo/conditioner/serum are excellent. The hair roller is definitely beneficial and the new temples rol... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Monaliza was most helpful. I was impressed by how quickly she helped me adjust the order, saving me the trouble of returning the product that I'd added by mistake. Overall, the customer service has be... See more
Company replied
I have enjoyed the products offered by Scandinavian Biolabs. I had recent issue with subscription delivering too much product. For some reason two accounts were set up under my email. Angela was su... See more
Company replied
I've had leaky serum bottles from 2 of my orders but they always help with refund or replacement. First time I was sent another bottle of serum, this time they made me a 30% refund (price of 1 bottle)... See more
Company replied
Company details
Written by the company
We take naturally effective and vegan-friendly active ingredients, all derived from nature, and use super-clever biotechnology to nurture them into products that work – always in harmony with your body – to make your hair fuller, stronger and happier. We call it Bio-harmonic hair-care. And that's not just talk. We have the research papers and the clinical test results to prove it. So here's to hair so healthy it could probably run a 10k. Here’s to getting thicker, fuller locks without that long trip to Turkey. Let’s all wave a not-so-fond farvel to shedding, harsh chemicals and nasty side effects, and say a big hello instead to a lot more natural confidence. And did we mention it smells pretty damn good too?
Contact info
Kronprinsessegade 54, 4.tv., 1306, Copenhagen, Denmark
- +4570605708
- contact@scandinavianbiolabs.com
- scandinavianbiolabs.com
4.5
Excellent
4k reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Nice products, I have had great experience with their customer service, calling out Monaliza in particular, who was very responsive, engaging and understanding of my needs.
20 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Ciaran,
Thank you for your review. We’re pleased to hear you had a positive experience with our team and that Monaliza was able to support you effectively.
We truly appreciate your feedback.
Best,
Denise from Scandinavian Biolabs
I strongly recommend you use this product
Bio-pilixin serum is really amazing! I am 65 and have naturally fine hair. Since using the serum my hair has completely stopped shredding. The shower drain is virtually clean and my brush is no longer full of hair at every brush. I can see after 3 months of daily use that the hair close to my scalp is much thicker. Friends and family have commented. The strengthening shampoo is also really good and my hair feels so much stronger. Much better than when using certain expensive French brands!
The customer service at Scandinavian Bio Labs is extremely satisfying too.
When I had an issue with a discount Hassan was extremely prompt's at taking action, honestly, their customer service is 2nd to non! I have recommended these products to my daughter and niece who have similar textured hair to me.
Overall-a great find!
19 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Sheila,
Thank you for taking the time to share such a detailed experience. We’re really glad to hear that both the product and support have met your expectations.
We truly appreciate your trust and recommendation.
Best,
Denise from Scandinavian Biolabs
subscription abuse
Stay way clear of these Cowboys. they will always try and send your next order even if you cancel your subscription. happened 3 times to me so they definitely have a system of abuse
18 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Erik,
Thank you for sharing your experience with Scandinavian Biolabs.
I am sorry to hear about this. We do never intend any abuse of subscription, and apologies if there's any confusion. I am more than happy to clarify this situation.
Upon checking, your cancelation of the subscription occurred 3 hours after the latest order placement. It is worth noting that we send a welcome-to-subscription email to introduce customers to the customer portal, where they can adjust their order as they wish, and send an order pre-alert email 5 days before the order placement. This way, we believe we have given enough time to arrange your subscription from the customer portal.
My colleague has reached out via email. I hope she assisted you in resolving this.
Thank you for your cooperation. Let us know if there's anything more we can do, and we are always happy to assist you in the best way we can.
Have a great day!
Best regards,
Ayane from Scandinavian Biolabs
Helpful and responsive communication
I reached out to Scandinavian Biolabs with a collaboration inquiry and received a very prompt, friendly, and professional reply. Lisa was helpful, transparent, and pointed me to the right person for further discussions. I really appreciated the quick response and the positive tone throughout the exchange.
18 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Andrija,
Thank you for your thoughtful feedback. We’re glad to hear Lisa was able to guide you clearly and support your inquiry in a helpful way.
We appreciate you sharing your experience.
Best,
Denise from Scandinavian Biolabs
Angela replied and sorted my problem quicly
Angela replied and sorted my problem with cancellation of subscription very fast and in a polite way. Thank You!
18 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Signe,
Thank you for your review. We’re pleased to hear Angela was able to assist you quickly and resolve your request smoothly.
Your feedback is greatly appreciated.
Best,
Denise from Scandinavian Biolabs
Delighted with the service
I encountered a blip in the supply process and was extremely impressed with the commitment to achieve an early successful resolution :)
17 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Ian,
Thank you for sharing your experience. We’re glad to hear the situation was resolved promptly and that our team could support you through it.
We appreciate your kind words.
Best,
Denise from Scandinavian Biolabs
A great company with excellent customer care from experienced team.
Scandinavian Biolabs are a great company to deal with. The team are experienced, caring and professional. I recently reached out for scalp advice and received prompt responses with excellent support from Denise and Jenny. Thank you ladies.
16 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Mabel,
Thank you for your kind words. We’re glad to hear you had a positive experience with our team and felt well supported throughout.
Your feedback means a lot to us.
Best,
Denise from Scandinavian Biolabs
Elisa was great
17 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Max,
Thank you for your review. We are glad to hear you had a positive experience with Elisa.
We truly appreciate you taking the time to share this.
Best,
Denise from Scandinavian Biolabs
Excellent customer service by Angela
Excellent customer service by Angela, I wasngvexiecting any kind of discount so that was most unexpected and appreciated
17 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi there,
Thank you for your kind feedback. We are happy to hear that Angela was able to assist you and that the experience exceeded your expectations.
Your support means a lot to us.
Best,
Denise from Scandinavian Biolabs
great customer service
The team are always quick to get back to you. Louie was really helpful.
thank you
16 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Gavin,
Thank you for sharing your experience. It is great to hear that our team was able to assist you promptly and that Louie provided helpful support.
We appreciate your feedback.
Best,
Denise from Scandinavian Biolabs
Customer Support Help
Fast communication, quick resolution of the questions, proper attention and advantage given to the customers. I talked with Monaliza.
16 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Rebeka,
Thank you for your feedback. We are pleased to hear that you had a smooth and supportive experience with our team, and that Monaliza was able to assist you effectively.
We truly appreciate you taking the time to share this.
Best,
Denise from Scandinavian Biolabs
This product has been amazing
This product has been amazing. My hair had become really thin a d I was losing souch hair in the shower. After about 4 months of using the serum, the shampoo and the conditioner, my hair is much thicker and in great condition.
16 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi there,
Thank you for sharing your experience with us. It is wonderful to hear that your routine has been working well for you and that your hair feels thicker and in good condition after consistent use.
We truly appreciate you taking the time to leave this review and wish you continued success with your routine.
Best,
Denise from Scandinavian Biolabs
Reply from Scandinavian Biolabs
Hi Evgenia,
Thank you for your kind words. We are glad to hear that you had a positive experience with both our team and the product.
Your feedback means a lot to us, and we appreciate you taking the time to share it.
Best,
Denise from Scandinavian Biolabs
Arrived in expected time
Arrived in expected tim. Reply to a query was quick and thorough regarding delivery.
16 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Jelo,
Thank you for your review. We are happy to hear that your order arrived within the expected timeframe and that our team was able to assist you quickly.
We appreciate your feedback and hope you continue to have a great experience with us.
Best,
Denise from Scandinavian Biolabs
Brilliant
Brilliant. After a great deal of searching hair and scalp support I ended up buying this,as the reviews were good and a good deal of what was said made me confident to try it. It arrived so quickly and after a quick email to customer services they responded by return. Now that is quality service!! I am looking forward to using their product and will post accordingly with my scalp and hair treatment results.Way to go!!!
16 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Mrs. Webster,
Thank you for taking the time to share your thoughts with us. We are glad to hear that your experience with our team and delivery was positive.
We hope the product fits well into your routine and look forward to hearing how it goes for you over time.
Best,
Denise from Scandinavian Biolabs
Monaliza Conde dealt with my query
Monaliza Conde dealt with my query. She provided hands on service, availability and support throughout the refund process and unsubscription.
She is professional, extremely helpful.
Many thanks Monaliza, I truly appreciate your help on this.
Lidia
1 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Lidia,
Thank you for your thoughtful feedback. We are very pleased to hear that Monaliza was able to support you throughout the process and provide the assistance you needed.
Your kind words will certainly be shared with her. We truly appreciate you taking the time to write this review.
Best,
Denise from Scandinavian Biolabs
Perfect service!
14 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Jules,
Thank you for your review. We are delighted to hear that you had a great experience with our service.
We truly appreciate your support and hope to continue providing you with a positive experience.
Best,
Denise from Scandinavian Biolabs
Out of stock took a subscription of £25…
Out of stock took a subscription of £25 to £30 a month repeated payment and now I have to wait 3 weeks.
13 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Fes,
Thank you for sharing your feedback. We truly apologize for this experience.
The delay occurred because the Hairline Booster was temporarily out of stock while we awaited new inventory, which delayed the shipment.
Our team has reached out to you directly with an update regarding your order status, and we remain available if you need any further assistance.
Best,
Denise from Scandinavian Biolabs
All good until you ask for a refund
All good until you ask for a refund. The serum didn't work for me, I started a return process but I'm figuring out now that they've actually made it impossible for you to get your money back. The web page where you buy a prepaid return label crashes every single time, and the customer service pushes you towards dodgy alternatives like "keep your bottle and get a 50% refund", only to disappear when you reiterate for the third time that you don't want to keep the thing and want 100% of your money back.
If this company is legit as it states, it's time they fulfill their customers' rightful requests for a refund.
EDIT: with some genuine frustration and a good amount of pushing eventually the refund process has gone through, thanks Louie. I believe they will sort their issues out and I will consider buying from them again in the future.
12 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Claudia,
Thank you for taking the time to share your feedback. We are sorry to hear about the frustration you experienced during the return process, and we completely understand how concerning that situation can feel.
Our team has since reviewed your case and assisted you further, and we are glad the refund process was able to move forward. Your feedback is important to us and helps us continue improving the experience for our customers.
Thank you again for bringing this to our attention.
Best,
Denise from Scandinavian Biolabs
Positive, helpful experience
Quick, helpful, understanding response. Good follow up to check all was well. Thank you Elisa.
10 March 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Rachel,
Thank you for your kind feedback. We are pleased to hear that our team was able to assist you promptly and follow up to make sure everything was resolved.
Your review means a lot to us and we truly appreciate you sharing your experience.
Best,
Denise from Scandinavian Biolabs
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