ScandinavianRest Reviews 1,757

TrustScore 2.5 out of 5

2.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

STILL NO REFUND — packages confirmed received on April 14th I exercised my legal right of withdrawal in March. I sent the return packages back. DAO (the shipping carrier) has officially... See more

Company replied

Rated 1 out of 5 stars

No delivery and no communication whatsoever. After more than two months of waiting for my order, with a lack of updates and status information, and only a single notice of delay after I contacted them... See more

Company replied

Rated 1 out of 5 stars

I have sent them numerous emails regarding an issue and their website promises responses within 24 hours or soon thereafter, but no reply has been received to any of them. I sent a mail on the 16th of... See more

Company replied

Rated 5 out of 5 stars

He wakes up refreshed and full of energy now! ScandinavianRest offers a beautifully designed product that looks as good as it feels. Shipping was fast, and we were able to track the package every step... See more

Company details

  1. Sleep Clinic

Written by the company

ScandinavianRest er en webshop med dansk lager, som sælger specialdesignede tyngdedyner, hvis formål er at forbedre din søvn og mindske uro, så du kan opnå mere energi og overskud i hverdagen.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Jeg kan ikke anbefale dette firma.

Jeg kan ikke anbefale dette firma.
Jeg fik en tyngdedyne i julegave, som blev returneret indenfor den lovede prøvetid. Men pengene er endnu ikke ført tilbage!

Update 9/8-2024
Your reply is bs! No one can run a business and not be able to deal with customers' support for almost half a year!
Also, you claim on your homepage "Vi holder af vores kunder og ønsker, at du får en fantastisk oplevelse hos os."
But that is certainly NOT my experience!

6/9-2024 Update:
I still haven't received the money back as they promised, from the duvet I returned last winter.
Stay far away from this company!

15 February 2024
Unprompted review
ScandinavianRest logo

Reply from ScandinavianRest

Dear Ulla,

We regret the inconvenience caused to you. Your refund was delayed as we were revamping the services. However we will contact you to resolve the issue at the earliest.

Best Regards,
Team ScandinavianRest

Rated 1 out of 5 stars

Order not arriving, silence from Customer Service

Quite some time ago we bought a weighted blanket, which arrived on time and is very comfortable. We wanted to buy the covers for that and ordered them now over a month ago. We reveiced an order confirmation, but since then haven't heard anything. Neither did the order arrive, nor did we get another E-mail or anything. We also did not receive an answer from the Customer-Service when we asked about the order after several weeks.

1 July 2024
Unprompted review
ScandinavianRest logo

Reply from ScandinavianRest

Dear Christina,

We apologize for the delayed response. However, we request you to please share Order ID and your full name or email address so that we can track and give you update on your order.

Team ScandinavianRest

Rated 3 out of 5 stars

The fur is plush and luxurious

The fur is plush and luxurious, but it sheds a bit. It's a good product, but not perfect.

17 May 2024
Unprompted review
ScandinavianRest logo

Reply from ScandinavianRest

Dear Bas,

Thank you for your feedback! We're glad to hear you find the fur plush and luxurious. Your comments help us improve our products.

Best Regards,
Team ScandinavianRest

Rated 3 out of 5 stars

The silk pillowcase is smooth and…

The silk pillowcase is smooth and gentle on my skin, but it slips off the pillow sometimes.

10 April 2024
Unprompted review
ScandinavianRest logo

Reply from ScandinavianRest

Dear William,

Thank you for your feedback! We're delighted to know that you find our silk pillowcase smooth and gentle on your skin. We’ll look into this issue and explore solutions to enhance your experience.

Best Regards,
Team ScandinavianRest

Rated 3 out of 5 stars

I had a great shopping experience on…

I had a great shopping experience on the Scandinavian Bedding website. The product descriptions and images really helped me make a good decision.

29 May 2024
Unprompted review
ScandinavianRest logo

Reply from ScandinavianRest

Dear Jens,

Thank you so much for your positive feedback! We're thrilled to hear that you had a great shopping experience and found our product descriptions and images helpful. We aim to provide our customers with the best online shopping experience, and your comments affirm our efforts. Enjoy your purchase!

Rated 3 out of 5 stars

This pillow is the perfect combination…

This pillow is the perfect combination of soft and supportive. It's helped alleviate my neck pain and I wake up feeling refreshed and pain-free.

2 April 2024
Unprompted review
ScandinavianRest logo

Reply from ScandinavianRest

Dear Caleb,

We're delighted to hear that the pillow is helping with your neck pain and providing a restful night's sleep. Thank you for sharing your experience!

Regards,
Team ScandinavianRest

Rated 1 out of 5 stars

Scam and money fraud. Absolutely not recommended.

If it was possible to give -5 stars I would do it. I DO NOT RECOMMEND to buy products from this company. I was ensured via email I can do the retunr in case the blanket would not work for us. I have decided to return the product and communication until now was quick and friendly. Once I have sent the package back (i had to cover the cost of 52 EUR) and asked for the status of refund I never received any answer anymore. I paid 270 EUR for the product + 52 EUR for the postage and 8 weeks later the package HAS RETURNED BACK TO ME AS REFUSED BY DESTINATION. I will have to pay another fee for the return. this is not a customer service and this company is a #SCAM and #Fraud. you cannot offer retunr policy and then not obbey your own rules!!! absolutely do not recommend. huge disappointment.
Only after realizing I am being scammed have I found another review stating the same about the return. Shame on them.
A very funny thing - please note that they only reply to the positive feedback they received here and do not comment on the negative one. not even an explanation or an apology....

17 April 2024
Unprompted review
Rated 5 out of 5 stars

It was very easy to negotiate the…

It was very easy to negotiate the website to order.
Especially the quiz to help choose the correct blanket.
I made a mistake in my order, then emailed, and it was promptly altered.
It is mostly for my husband who has dementia, to help him relax. He is still getting used to it.
The quality and price is fine.

22 February 2024
Unprompted review
ScandinavianRest logo

Reply from ScandinavianRest

Hi Debbie,

Thank you for sharing your experience! We're delighted to hear that you found our website easy to navigate and that the quiz helped you select the right blanket. We're glad we could promptly assist you with your order adjustment. We hope the blanket helps your husband relax, and we appreciate your feedback on the quality and pricing. If you need further assistance, please don't hesitate to reach out.

- Scandinavianrest <3

Rated 1 out of 5 stars

vanskelig kontakt med sælger og ingen tilbagebetaling

Jeg købte dynen den 10/01/24 og et par dage efter at have modtaget den, ville jeg returnere den, fordi jeg ikke kunne sove under den. sendte dynen tilbage, og de modtog den den 31/1/24. Fra i dag, den 27. februar 2024, har jeg ikke modtaget mine penge tilbage.Jeg vil selvfølgelig ændre min mening om butikken,når pengene kommer på min konto.For nu, efter lang ventetid, modtog jeg en besked om, at overførslen var overført til min konto.Hvis det var muligt, ville jeg give det en minusstjerne. Den 8. marts fik jeg besked på mail om, at pengene var overført til min konto. Den dag i dag, det vil sige indtil den 19. marts, er der ingen penge på min konto. ScandynavianRest svarer selvfølgelig ikke på mine Jeg synes, det er skandaløst og retsløst!
I bought the comforter on 10/01/24 and a few days after receiving it I wanted to return it because I couldn't sleep under it. sent the quilt back and they received it on 1/31/24. As of today, February 27, 2024, I have not received my money back. Of course, I will change my mind about the store when the money arrives in my account. For now, after a long wait, I received a message that the transfer was transferred to my account. If possible I would give it a minus star. On March 8, I was notified by email that the money had been transferred to my account. To this day, that is until March 19, there is no money in my account. Of course, ScandynavianRest does not respond to my emails. I think it is scandalous and unjust!

27 February 2024
Unprompted review
Rated 5 out of 5 stars

Meget glad for min kugle dyne sover…

Meget glad for min kugle dyne sover fantastisk

26 March 2023
Unprompted review
ScandinavianRest logo

Reply from ScandinavianRest

Hej Anne

Mange tak for din fine anmeldelse - det er utrolig værdsat herinde! Dejligt at høre, at vi kunne hjælpe dig.

Sig endelig til hvis jeg kan gøre mere for dig.
Ha' en god dag!

Venlig hilsen Henriette fra Scandinavianrest 💤

Rated 5 out of 5 stars

Working shifts does get you in sleeping…

Working shifts does get you in sleeping issues, used to turn and toss, by night and day, never feeling recovered. Since using the blanket i don't wake up tired and feeling i underslept. Service was super. GBY, thank you.

28 February 2023
Unprompted review
ScandinavianRest logo

Reply from ScandinavianRest

Hi Julia,

How wonderful to hear! Thank you very much for your review!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look