SCA Self Storage Ltd Reviews 387

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and professional, making the entire process easy and hassle-free. Many people highlight the excellent customer service, noting that staff go above and beyond to assist them and explain everything in detail. The facilities are frequently described as clean, secure, and well-maintained, with easy 24/7 access. However, some people were dissatisfied with their experience, citing issues with customer service and the condition of their storage unit. A few customers mentioned problems with locking their containers and a lack of resolution or updates when trying to address these issues.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Service

Reviewers highlight positive aspects of service, with many praising the exceptional and friendly assistance... See more

User experience

Clients share positive opinions on user experience. Many customers report a great experience from start to... See more

Facilities

Consumers find facilities to be positive. Many reviewers highly recommend the storage facilities, praising... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We needed storage in a hurry as a new couch was arriving before we sold the old one. SCA were fabulous and organised next day storage at 4 50pm on Friday evening! Containers are clean and dry and very... See more

Company replied

Rated 5 out of 5 stars

Tom made the whole experience easy, and hassle free. He explained everything in detail. Customer service wea amazing and staff polite. I wouldn’t hesitate to go back when I need my next storage unit... See more

Company replied

Rated 5 out of 5 stars

First time I have had the need to use a storage unit, SCA Storage was recommended by the Romoval Company I used during my recent house move, and must say my experience with SCA has been faultless. F... See more

Company replied

Rated 5 out of 5 stars

Needed storage urgently and called SCA and they were super helpful and friendly and were able to arrange storage within seconds ready for me to move in the next day. Brand new site easy access and wel... See more

Company replied


Company details

  1. #14 of 28 best companies in Self storage facility
  2. #3 of 4 best companies in Vehicle Storage Facility
  3. #3 of 3 best companies in Records storage facility
  4. #27 of 55 best companies in Storage facility

Written by the company

We offer secure, convenient and affordable self storage facilities for personal, business and vehicle storage.


Contact info


4.8

Excellent

TrustScore 5 out of 5

387 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The site is very secure with big gates…

The site is very secure with big gates and cameras absolutely everywhere the containers are amazing very safe with vents and everything.overall im a happy customer and feel my property is safe and secure. 100% recommend

18 August 2025
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

Thank you William for the kind review. Glad we could help

Rated 5 out of 5 stars

The whole experience was hassle free…

The whole experience was hassle free and the website was easy to navigate. A special thank you to Kelly for a very friendly and helpful welcome.

8 August 2025
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

Thank you Dean for the kind review. Glad we could help

Rated 5 out of 5 stars

Very good service all the help and…

Very good service all the help and sorting out , thanks and key codes , got my own pad lock so I will return yours when I see someone

26 July 2025
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

Thank you Roberto for the kind review. Glad we could help

Rated 5 out of 5 stars

Fast efficient service

Fast efficient service, friendly informative staff

16 July 2025
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

Thank you Ian for the kind review. Glad we could help

Rated 5 out of 5 stars

The customer service from the staff…

The customer service from the staff member named Kelly, is out standing, I was so well informed and given as much assistance as was needed, which made for a much more pleasant experience than I had thought due to moving and the anxiety that I have, thank you!

12 July 2025
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

Thank you Tomas for the kind review. Glad we could help

Rated 5 out of 5 stars

Great

Great, from the information I got to the help from receptionist, everything explained in detail the unit is clean and secure

10 July 2025
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

Thank you Gary for the kind review. Glad we could help

Rated 5 out of 5 stars

Easy, convenient and great choice

I found booking storage very easy. The staff were very helpful and explained everything in great detail. Storage was available with a good choice of size when I wanted it and John at the site was more than helpful and friendly showing us how to operate the container. I fully recommend using this company.

4 July 2025
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

Thank you Mary for the kind review. Glad we could help

Rated 5 out of 5 stars

Fantastic support at the Rotherham…

Fantastic support at the Rotherham facility for our business, special shout out to Beth who looks after us very well.

2 June 2025
Unprompted review
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Reply from SCA Self Storage Ltd

Thank you Harry for the kind review. Glad we could help

Rated 5 out of 5 stars

Very pleased with the service never…

Very pleased with the service never used storage before and wht a good way to store your stuff everyone was very helpful gave me instruction on how to get to my container even got a picture to say where it was in there yard so helpful and easy to find

11 June 2025
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

Thank you William for the kind review. Glad we could help

Rated 5 out of 5 stars

What a great company

What a great company! Super easy to find, clear instructions and 24hr access! No fuss , No hassle ! Just easy storage! Thank you

3 June 2025
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

Thank you Tonya for the kind review. Glad we could help

Rated 5 out of 5 stars

Well managed and immaculate

Kelly was sooo helpful from start to finish! She made sure we were able to work the lift, enter my pin code, showed us how to use the shutters etc. She even brought us a little treat (bottles of water etc) which was so thoughtful. Immaculate unit and clearly very well managed

5 June 2025
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

Thank you Elli for the kind review. Glad we could help

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