SCA Self Storage Ltd Reviews 388

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and professional approach, making the entire process easy and stress-free. Many people highlight the excellent customer service, noting that staff go above and beyond to assist. The facilities are frequently described as clean, secure, and well-maintained, providing peace of mind for stored belongings. Reviewers also appreciate the smooth user experience, from the easy-to-navigate website to the straightforward access to storage units. However, some people were dissatisfied with the service, mentioning issues with locking mechanisms and a lack of resolution or updates after reporting problems. A few other people also expressed strong dissatisfaction, citing issues such as a unit with large metal beams that made it difficult to use, and felt that the company's handling of their concerns was inadequate.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being very helpful,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the exceptional and friendly... See more

Facilities

Customers consistently note positive experiences with facilities. Reviewers praise the cleanliness, security,... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the booking process easy, with... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight the excellent, amazing, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We needed storage in a hurry as a new couch was arriving before we sold the old one. SCA were fabulous and organised next day storage at 4 50pm on Friday evening! Containers are clean and dry and very... See more

Company replied

Rated 5 out of 5 stars

Tom made the whole experience easy, and hassle free. He explained everything in detail. Customer service wea amazing and staff polite. I wouldn’t hesitate to go back when I need my next storage unit... See more

Company replied

Rated 5 out of 5 stars

First time I have had the need to use a storage unit, SCA Storage was recommended by the Romoval Company I used during my recent house move, and must say my experience with SCA has been faultless. F... See more

Company replied

Rated 5 out of 5 stars

Needed storage urgently and called SCA and they were super helpful and friendly and were able to arrange storage within seconds ready for me to move in the next day. Brand new site easy access and wel... See more

Company replied


Company details

  1. #15 of 28 best companies in Self storage facility
  2. #3 of 4 best companies in Vehicle Storage Facility
  3. #3 of 3 best companies in Records storage facility
  4. #28 of 55 best companies in Storage facility

Written by the company

We offer secure, convenient and affordable self storage facilities for personal, business and vehicle storage.


Contact info


4.8

Excellent

TrustScore 5 out of 5

388 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

First class service from Sarah

First class service from Sarah and the team, made me feel like it was the right place from the first minute. The storage facilities are clean, tidy and secure. Really happy with the price too, highly recommended

3 April 2025
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

Thank you for the kind review. Glad we could help

Rated 5 out of 5 stars

Sarah handled everything expertly

Sarah was with us from every step of the way. Very knowledgeable and kind. We even got a little refreshment welcome package upon arrival which was a nice touch. Site was very safe, clean and maintained. Highly recommend.

28 March 2025
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

Thank you for the kind review. Glad we could help

Rated 5 out of 5 stars

So easy to arrange great staff

So easy to arrange great staff

26 March 2025
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!

Rated 5 out of 5 stars

Very Good Service & Pricing - Highly Recommended

SCA are professional and helpful offering great value and service. In an industry where we’ve seen some awful units at silly prices it’s great to get a competitively priced container with really good access in a well managed environment.

Since my initial enquiry for storage, as moving home, SCA have kept in touch but not been pushy or aggressive. When the time came to hire a container it took minutes to secure a unit and be able to start storing our belongings.

John at Ripon is extremely helpful with a sense of humour, a great ambassador for the business.

I’d recommend SCA to anyone looking for a professional, great value storage solution. And to be clear, I am a real customer with no connection or affiliation to SCA. My review is based wholly upon my experience to date.

26 March 2025
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

Thank you for the kind review. Glad we could help

Rated 5 out of 5 stars

Efficient

Efficient, easy to deal with and nice guy onsite in Ripon

26 March 2025
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!

Rated 5 out of 5 stars

Book your unit today!

I have been so impressed with the service I’ve received from SCA. The storage unit is spotlessly clean and access to the facility is so easy. My house move was made so much easier as I was dreading putting my furniture into storage. I have never used storage facilities before but I would definitely consider using them for future needs. All in all a really professionally run business with friendly helpful staff and , even better, they were the cheapest quote I received. Definitely book your unit today!

21 March 2025
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

Thank you for the kind review. Glad we could help

Rated 4 out of 5 stars

Easy to use.

17 March 2025
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!

Rated 4 out of 5 stars

Helpful staff and clean and safe…

Helpful staff and clean and safe storage.

17 March 2025
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!

Rated 5 out of 5 stars

Excellent service.

I have been very impressed with everything. The staff have been wonderful, helpful and friendly. They have made the process very easy for me with nice touches like a welcome gift. The facility is very good. Clean, secure and well laid out. Thank you very much.

17 February 2025
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

Thank you for the kind review. Glad we could help

Rated 4 out of 5 stars

Almost perfect!

Very easy to set up everything, only bad thing in my case was that my code doesn't work and I have to keep calling up to get the door unlocked.

17 February 2025
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

Thank you for the kind review. Glad we could help. Hopefully we have resolved this for you now but please do let us know if not.

Rated 5 out of 5 stars

Staff very helpful

Sarah was very helpful from our first contact until moving in. The premises are very well laid out and very secure

10 February 2025
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!

Rated 5 out of 5 stars

respone

nice with time

10 February 2025
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!

Rated 5 out of 5 stars

Kelly and Sarah have been absolutely…

Kelly and Sarah have been absolutely fantastic - great service completely helpful and honest in a time I needed huge help. Trust them

6 February 2025
Unprompted review
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

Thank you for the kind review. Glad we could help

Rated 5 out of 5 stars

So helpful and accommodating

So helpful and accommodating. Hassle free and safe.

20 January 2025
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!

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