Charles Schwab Reviews 727

TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Evaluating 191 reviews, most reviewers were let down by their experience overall. Many customers express significant dissatisfaction with the company's service, describing it as poor, unreliable, and difficult to navigate. People frequently report issues with customer service, finding representatives unhelpful, unprofessional, and unresponsive, often leading to frustration and a lack of resolution for their concerns. Reviewers also highlight problems with payment processing and the inability to easily move funds, with some experiencing delays, bounced transfers, or frozen accounts. However, some customers also noted positive experiences, praising the excellent customer service, helpful staff, and user-friendly website and app. These individuals appreciate the clear explanations, prompt assistance, and the convenience of features like fee-free ATM usage and reliable investment advice.

What people talk about most

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising the reliable and superior... See more

Service

Customers had negative experiences with service, with many describing it as horrific, incompetent, and a... See more

Payment

Reviewers mention ambiguous feedback about payment, with many expressing significant frustration over issues... See more

Staff

Consumers find staff to be unprofessional and dismissive, with many reporting receiving inaccurate... See more

Website

People report ambiguous experiences with website, with some finding the mobile app and website helpful for... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Schwab has too many corrected 1099 forms. Some come in so late that tax filing extensions are necessary. They just can’t get their act together on this point. Would recommend using another platform s... See more

Rated 2 out of 5 stars

I've been a Schwab customer for over 10 years, and I've overlooked the quirks. The final straw for me came this week, as they denied a request to temporarily increase my zelle limits -- causing me to... See more

Rated 2 out of 5 stars

Small margins call of 1900.00 last week. Wired in 2k end of the week, settled today but with today’s drop, there was a small amount remaining after the Wire settled…so they liquidated $10,000 worth o... See more

Rated 2 out of 5 stars

I recently opened a new Schwab account I had previously closed my TD account a few years back. I have been trading options for almost 6 years and almost all the other brokerages do not charge any co... See more


Company details

  1. Investment service
  2. Asset manager services
  3. Finance broker
  4. Financial advisor
  5. Mortgage broker
  6. Non-bank financial service

Information provided by various external sources

Charles Schwab offers a wide range of investment advice, products & services, including brokerage & retirement accounts, ETFs, online trading & more.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

727 reviews

5-star
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1-star

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Rated 1 out of 5 stars

Horrible

In short, horrible!
My employer invests our RSU in Schwab and I wish I never got this RSU! Their system belongs to 19th century! Everything is messed up. I tried to create an account from their email more than 10 times, no success! call them twice no success! Finally, they shared a 21 pages pdf with me to fill out and fax it to them! Maaaaan! I have a lot of better things to do and you have my money, you need to provide the service not me, begging you to resolve your issues! Horrible horrible experience!!!!

5 September 2025
Unprompted review
Rated 1 out of 5 stars

schwab closed my accounts for no good reason

schwab decided out of the blue to close my accounts due to "business decision " they are completely dishonest and i do NOt recommend them at all. if they ever send you a request for info about your accounts DO NOT answer. they collect this data and use it against you and for data harvesting probably. in the letter they sent me they told me my accounts will close later on and yet they closed it earlier...does that sound like an honest company? shady. stay away from schwab. furthermore their app is awful and terrible

12 August 2025
Unprompted review
Rated 1 out of 5 stars

Tried to send a wire transfer

Tried to send a wire transfer. Email from Schwab said it went through. Review of my account showed it did not go thru. I never received a message there was an issue. The customer service team told me why I didn't get a notice, and the excuse was very lame! The Southlake office where I work thru at Schwab is not helpful at all as well!

19 August 2025
Unprompted review
Rated 1 out of 5 stars

I opened this account less than 1 week…

I opened this account less than 1 week ago.
Sent my signature card and waited. Tried funding my account but they took too long to link my external account. I just tried logging in and I couldn't. Tried to receive an otp to verify, again. and it didn't work. Called customer service and my account was closed for "business Reasons".? All I wanted to do was to open a cd at a decent rate. I was going to invest some of my life savings, 184k and thank god I didn't because where would I be now?

26 August 2025
Unprompted review
Rated 1 out of 5 stars

Hold funds hostage!

They lock your account and flag as suspicious. They hold your funds hostage so they can draw interest. When I call I cannot connect with the team that's holding my funds hostage.

17 August 2025
Unprompted review
Rated 1 out of 5 stars

go elsewhere

a gauntlet of AI badgering questions to check did I close out an account. Probably lost small amount of money in the process, they cold not confirm . AVOID AVOID AVOID. Nice man I spoke with

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service and Security

I have had an account at Schwab for close to 10 years now. It has, for the most part, been an excellent experience. My brokerage account is safe and their security, if somewhat maddening, is strong. The investor checking account is excellent and truly essential if you do any overseas travel. I would recommend Schwab to anyone.

1 August 2025
Unprompted review
Rated 1 out of 5 stars

I am having such a bad time with this…

I am having such a bad time with this company. They just all of a sudden restricted my account "suspicious activity" and they want to verify my account with Bank Statements. I sent a copy of Driver License and supposedly it is blurry, well C'mon is a copy from the copy machine. This is Totally ridiculous ! If I could give them a minus 5 I Def would !!!

1 July 2025
Unprompted review
Rated 1 out of 5 stars

sorry deal with Schwab

dealt with Schwab since merging with TD. Today they said I don't have option trading available even though I have traded options since Schwab took the account over. Trying to resolve the issue we were disconnected twice and still waiting for a call back for over 2 hours. I have had many issues with Schwab. I have moved most of the family accounts to Fidelity. There are only 2 accounts left with Schwab and it looks like its time to move them out of Schwab also. BEWHARE IF YOUR THINKING OF OPENING AN ACCOUNT with Schwab

11 August 2025
Unprompted review
Rated 4 out of 5 stars

So far so good

So far so good. I've had a small portfolio of companies (5-10 stocks) I will only trust Schwab to manage my portfolio. There transfer are seamless. The call center is open 24/7. and they get back to you somewhat fast to question you send them.

8 August 2025
Unprompted review
Rated 4 out of 5 stars

I have had a fabulous experience after…

I have had a fabulous experience after switching from TD Ameritrade to Schwab and I'm a little perplexed about the challenges described by some others. I have a solid investment team that I speak with regularly. There is always someone available and they are very helpful. I get good advice and have had no problems withdrawing cash when I want it. There are a couple of opportunities for improvement such as automating money market withdrawals to fund monthly IRA disbursements. But, that is getting pretty specific and the work around isn't unreasonable. I would like a few more trade options as well, but this is still much better than what is offered by most brokerage companies and 401(k) options. I am reluctant to give anyone a five-star review unless I know they are the best. In this case, I don't know of anyone better or I would take my five accounts elsewhere.

2 August 2025
Unprompted review
Rated 1 out of 5 stars

Schwab is the bottom of the barrel

Schwab is the bottom of the barrel. Extremely poor and unreliable customer service reps who Schwab employs however are not fully licensed not having taken the Series 7 New York Stock Exchange Exam. I have been licensed for 40 years and this form is crap. Should have never transfered from Ameritrade. Watch your ass Folks.

25 July 2025
Unprompted review
Rated 1 out of 5 stars

It's obvious that this platform is not…

It's obvious that this platform is not real. I have been having numerous problems with my withdrawals and nothing had been done to correct this. Now they asking of more money before I can withdraw. So sad. Anyway, I am now doing perfectly well with PAIVA, and I have been paid without delays.

23 July 2025
Unprompted review
Rated 1 out of 5 stars

Danger….

This platform is a huge fraud to be honest. I have had multiple withdrawal problems here with no resolution to date. This is why i just stick to
Good merit. amazing broker so far

18 July 2025
Unprompted review
Rated 1 out of 5 stars

do not expect to any loyalty from them

this company does not believe in privacy at all. they will release your information to anyone who asks. They will not only release your information, they will volunteer information of anyone associated with you. I have no idea how they are still in existence. I don't understand why anyone would trust them, they will throw you under the bus and blame you for it. This company is truly evil.

14 October 2024
Unprompted review
Rated 1 out of 5 stars

I have placed several short sales of…

I have placed several short sales of stocks and most of the time when I make a profit I'm notified days later that there were insignificant shares canceling the trade, if I am on the losing end of a trade the trade goes through. This has happened on NUMEROUS TRADES. I was with T.D Ameritrade for years & ALMOST never happened. If I do hear from Charles Schwab I will then file a complaint with the Securities and Exchange Commission.

9 July 2025
Unprompted review
Rated 1 out of 5 stars

Platform is the worst

Platform is the worst. I'm using an android tablet and the entire experience has been horrible ever since stret smart central left. Looking at trade station and IBKR. There are others out there

11 July 2025
Unprompted review

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