Sciensus - Cancer Services  Reviews 

383
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated nursing staff for providing exceptional care, kindness, and professional support during home visits. Consumers note that receiving treatments at home removes the stress of traveling to the hospital, creating a relaxed environment. Furthermore, people point out the efficient delivery service, mentioning that medications always arrive punctually as scheduled. Some reviewers were not happy with occasional communication challenges, mobile app access issues, and inconvenient delivery scheduling. A few individuals also desired better communication on visit days and noted minor discomfort from rapid injection administration.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that nurses are consistently caring, friendly,... See more

Service

Clients share positive opinions on service, highlighting caring and efficient nurses who always arrive on... See more

Delivery service

Customers had positive experiences with delivery service, highlighting that orders always arrive on time with... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that telephone operators... See more

Application

People report positive experiences with the app, highlighting its clear interface and usefulness. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have regular home visits for cancer treatment. There are 2 visits each month, 1 to take a blood sample, which is then collected for testing. The 2nd is to deliver my medication, provided my results... See more

Company replied

Rated 5 out of 5 stars

I have been under the care of the Belfast nursing team for quite a few years now in relation to ongoing cancer treatment/chemotherapy. I cannot speak highly enough of each and every nurse that has att... See more

Company replied

Rated 5 out of 5 stars

Having a nurse come to my house to give me my treatment has been a game changer. It has taken the stress out of travelling to the hospital and having to wait for treatment. I get a text the day bef... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish. The nurses are lovely, both friendly and professional. They keep you informed of your appointment time and will contact you if they can come earlier or are goin... See more

Company replied


Company details

  1. #1 of 1 best companies in Cancer Treatment Centre

Written by the company

Sciensus is a proven life sciences solutions partner with more than 30 years’ experience in navigating and unlocking the complex European healthcare ecosystem. We’re the UK’s leading provider of cancer treatments at home, supporting patients and their families. Our team of specialist cancer nurses, clinical nurse specialists and practice development nurses bring systemic anticancer therapies (SACT), including chemotherapy, to thousands of patients every month, and they’ll be right by your side, every step of the way.


Contact info

4.8

Excellent

TrustScore 5 out of 5

383 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(383)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

you are easy to talk to over the phone…

you are easy to talk to over the phone although its not always easy to order medication on the app

10 May 2025
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Hi Sandra, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne

Rated 5 out of 5 stars

Always efficient friendly and…

Always efficient friendly and supportive staff. I look forward to their visits.

20 May 2025
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Hi Gerry, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne

Rated 5 out of 5 stars

A dependable at home service

Reliable ordering and information on the Sciensus app and efficient, friendly clinical visits.

20 May 2025
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Hi Val, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne

Rated 5 out of 5 stars

In good hands

After nine years of remission, being advised that my prostate cancer had recurred was a shock. Via my Private Health Insurance my oncologist put me on a course of hormone treatment (Abiraterone) to complement the Decapeptyl injections I was receiving via the NHS. The hormone treatment, and the accompanying intensive monitoring is being delivered by Sciensus - a company I was previously unaware of. I have to say that the Sciensus nurses, and the logistics and organisation behind them, have impressed me. They are pleasant, professional, and well informed. I feel that I am in good hands, and that's important at times like this.

22 October 2024
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Reply from Sciensus - Cancer Services

Hi Dave, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne

Rated 5 out of 5 stars

Nurses are lovely and attentive

Nurses are lovely and attentive

9 May 2025
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Dear Customer, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne

Rated 5 out of 5 stars

Excellent service

Excellent service

6 May 2025
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Hi Mrs Julie Anderson, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne

Rated 5 out of 5 stars
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Dear patient, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne

Rated 5 out of 5 stars

The nurses are always brilliant

The nurses are always brilliant. They get in touch before their visit. They always arrive when they say they will, or let you know if their day isn't going to plan to manage expectations. And, importantly, they're great at what they do too. Always cheerful and friendly, despite what they come to me to do, I look forward to their visits!

19 May 2025
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Dear customer, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne

Rated 5 out of 5 stars

Excellent home cancer service

Very kind & efficient

16 May 2025
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Hi RKL, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne

Rated 5 out of 5 stars
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Hi Mr Tony, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne

Rated 5 out of 5 stars

Home visits always punctual and…

Home visits always punctual and professional.

19 May 2025
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Hi Steve, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne

Rated 4 out of 5 stars

Delivery is spot on

Delivery is spot on medication needle is rubbish had four faulty but no feedback from company or replacement so now I have no medication

16 May 2025
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Hi Diane, thank you for your feedback. We're so pleased that you're happy with the service provided. We will be sure to include your feedback into a weekly roundup that is sent to all colleagues. Thanks, Anne

Rated 5 out of 5 stars

Detailed text before each vist with…

Detailed text before each vist with times etc. Lovely, friendly nurses all the time who take the time to enquire about my health and answer any worries I might have.

16 May 2025
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Reply from Sciensus - Cancer Services

Hi Mrs Jacqueline, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne

Rated 5 out of 5 stars

Kiren is a wonderful nurse

Kiren is a wonderful nurse. Perfect in every way. The Sciensus team always succeeds in getting my treatment to happen. In the right way at the right time.

16 May 2025
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Dear patient, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne

Rated 5 out of 5 stars

Wonderful nurses

Wonderful nurses. Thoughtful and intelligent.

12 May 2025
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Hi Paul, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne

Rated 4 out of 5 stars

The nurses are brilliant but admin…

The nurses are brilliant but admin often leaves a lot to be desired

15 May 2025
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Reply from Sciensus - Cancer Services

Hi Mr T, thank you for your feedback. We will be sure to include your feedback into a weekly roundup that is sent to all colleagues. Thanks, Anne

Rated 5 out of 5 stars

Very good nurses


Very good nurses ! Excellent treatment in my home. Reliable service. Good communication.

16 May 2025
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Hi Gordon, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne

Rated 5 out of 5 stars

Cancer at home treatment

Efficient, professional and friendly. Thank you

14 May 2025
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Hi Lucy, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne

Rated 5 out of 5 stars

Lovely staff

Lovely staff visit to give me Injections. They always have time to listen and chat which purs me at ease.

8 May 2025
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Hi Sally, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne

Rated 5 out of 5 stars
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Hi Stephen, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne

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