The driver came on time, kept me updated on he’s whereabouts. Gave 4 stars because he didn’t explain about how to restore the medication. I could have been a new patient and left it on a table until... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The "experience" was good, not great. Delivery was at a good time but it would have been better if the driver was able to call or text me on arrival so that I didn't have to stand outside in the rain... See more
Company replied
The Belfast team at Sciensus had been absolutely amazing. Every single one of the nurses I encountered were extremely professional, caring and so so so lovely. They made my treatment a lot less worryi... See more
Company replied
This company is amazing, everything they say they will do, they deliver! I've received nothing but excellent service from medical advice, follow up nurse calls & delivery. I've just received my late... See more
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Company details
- #97 of 107 best companies in Pharmacy
Written by the company
Sciensus is a proven life sciences solutions partner with more than 30 years’ experience in navigating and unlocking the complex European healthcare ecosystem. We have an ambitious new vision – to become the global leader in helping each and every patient make the most of their medicine. To make it happen, we’re using knowledge and insights developed over nearly three decades of patient care – as well as cutting-edge research that gives us unparalleled learnings from millions of patient touch points. Together, those strengths mean we can focus every service, intervention and innovation we offer on the unique and individual needs of patients, giving people greater knowledge, choice and convenience than ever before. We can use intuitive technology to put the practical, emotional and clinical support they need, right at their fingertips. And we can empower them to take control of their health, achieving better outcomes, long term.
Contact info
20 Eastbourne Terrace, Paddington, W2 6LG, London, United Kingdom
- 03331039499
- generalenquiries@sciensus.com
- sciensus.com
4.2
Great
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sciensus
Hi Mrs Evans, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Reply from Sciensus
Hi Marj, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
LACK OF CUSTOMER SERVICE DOES SCIENSUS A DISSERVICE
Nursing staff are great - friendly, understanding and compassionate. Unfortunately, the 'customer service' admin side is not so, even the 'patient advocacy service' is not so.
4 March 2026
Unprompted review
Reply from Sciensus
Dear patient, thank you for taking the time to leave a review. We would really welcome the opportunity to understand more about your experience so that we can learn and improve. If you are willing, please contact us at ptcomms@sciensus.com including your name, date of birth and postcode, and share a little more detail about where our service may not have met your expectations. This will help us look into your concerns and work towards resolving any issues you may be experiencing. Thank you again for your valuable feedback. Clare
The nurse was very polite and happy
The service and the nurse who visited was happy and very polite and was in no rush am happy with the service
27 February 2026
Reply from Sciensus
Hi Lesrma, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
The nurses are very warm and friendly
The nurses are very warm, friendly and knowledgeable. It's always a pleasure to have them in my home.
3 March 2026
Reply from Sciensus
Hi Liz, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Clare
The nurse who visited (Magda) was very…
The nurse who visited (Magda) was very professional, but friendly. Magda made sure I was aware of what was being done and why.
3 March 2026
Reply from Sciensus
Hi Pauline, thank you for your feedback. We're pleased that you're happy with the service provided by Magda. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Clare
feel harassed by them
4 March 2026
Reply from Sciensus
Dear Tracy, we are sorry to hear that the service that you have received has not met your expectation but thank you for taking the time to feedback. We take all feedback seriously and use it to improve. If you would like us to look into your experience, please contact us at ptcomms@sciensus.com with your name, date of birth and postcode. Thank you again, Clare
Reply from Sciensus
Hi Mr Patel, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Clare
Reply from Sciensus
Hi Tracy, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Clare
Always courteous and accomodatung
3 March 2026
Reply from Sciensus
Hi Margaret, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Clare
Always a great service
Always a great service. The customer services department is very good and helpful.
4 March 2026
Reply from Sciensus
Hi Tina, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Clare
Like others I would give zero stars if…
Like others I would give zero stars if possible. The app is absolutely terrible as with the entire service, if you can call it that... They really shouldn't have NHS contracts that they cannot or will not fulfil. Absolutely appalling company!!!!!!
2 March 2026
Unprompted review
Reply from Sciensus
Dear Paul, we are sorry to hear that your experience with our service has been disappointing. We understand how upsetting this can be, and we would very much like to listen and learn so we can put things right and improve our service.
If you’re able to, please contact us at ptcomms@sciensus.com with your name, date of birth and postcode, along with a brief description of what has gone wrong. If there are any issues that remain unresolved, we are keen to address these and support you as quickly as possible. Thank you, Clare
Rhoda Norrie was absolutely perfect put…
Rhoda Norrie was absolutely perfect put me to ease very quickly absolutely lovely lady explained everything to me and answered all my questions
2 March 2026
Unprompted review
Reply from Sciensus
Hi Kirsty, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Clare
Typical Private Healthcare Company
I phoned Sciensus on 24/02/26 because the method of taking my medication has changed from a syringe to a pen. I've never used a pen before, so I called to ask them to send me a link to a training video so that I could familiarise myself with how to use the pen. I was told that someone would be contacting me, but today is 27/02/26 and I'm still waiting. I tried phoning again, but surprise, surprise... I can't get through on their call centre. I was going to give 1 star but I gave 2 because at least their delivery drivers are competent. This is just so typical of the kind of service provided by private healthcare companies.
27 February 2026
Unprompted review
Reply from Sciensus
Dear Richard
Thank you for taking the time to share your experience. We’re very sorry to hear about the difficulties you faced following the change to your medication device. We understand that being given a new device without knowing when the appropriate training will take place can be worrying and frustrating. Guidance is essential to ensure patients feel confident and safe using their treatment, and we regret that this could not be arranged immediately when you contacted us.
We understand that training has now been booked for you, so that you will be able to take your dose at the appropriate time. If you have any concerns, please contact us at ptcomms@sciensus.com and our Patient Services Team will be delighted to assist you. Thank you again for your feedback, which is much appreciated. Thanks, Clare
Waiting for needles
Waiting for needles, said only can have them delivered on a Tuesday or a Friday as someone needs to be in to SIGN for them, rang to check as haven't had tracking through to be told that they send out royal mail 2nd class so won't be here, told them could be left with a neighbour, even though it has to be us who signs for it, basically no help whatsoever, will have yo go through this every single time we need more needles.
24 February 2026
Unprompted review
Reply from Sciensus
Hi James, thank you for taking the time to share your feedback. We are genuinely sorry to hear that our service has not met your expectations, and we would like to rectify any issues that you are having. If you contact us at ptcomms@sciensus.com with your name, date of birth and postcode we will be able to help you. Supporting patients is extremely important to us, and as we use feedback to learn and improve, we need a few more details from you so that we can address any issues that you are having. Thank you, Clare
Reply from Sciensus
Dear Amanda, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
The driver came on time yes
The driver came on time, kept me updated on he’s whereabouts.
Gave 4 stars because he didn’t explain about how to restore the medication. I could have been a new patient and left it on a table until I was ready to read the prescription detailing to keep in fridge once received
14 February 2026
Reply from Sciensus
Dear Trina, thank you for taking the time to share your feedback with us. We’re grateful you brought this to our attention.
Deliveries that need to be refrigerated on receipt are clearly labelled, and our drivers are encouraged to remind patients of this at the time of delivery. We’re very sorry to hear that this reassurance wasn’t provided on this occasion. Please be assured that we’re looking into this to help ensure a better experience going forward.
If you’d like to discuss this further, please feel free to contact us at ptcomms@sciensus.com, and a member of our Patient Services team will be happy to help. Thank you again for letting us know about your experience. Thanks, Clare
Thank you so much Sarah and Bebe for a…
Thank you so much Sarah and Bebe for a fantastic introduction to my new journey. Your warmth, knowledge, professionalism and empathy really made this a positive experience. We appreciated your supportive approach and your genuine care and attention.
17 February 2026
Unprompted review
Reply from Sciensus
Dear Sharon, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Delivered always
Did exactly what you should do. Delivered on time , prescription ordered in advance absolutely no problem at all
17 February 2026
Reply from Sciensus
Hi tigerbolton, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
It was delivered on time given
16 February 2026
Reply from Sciensus
Hi Tuula, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
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