Unprofessional errors
The end result was OK, but it took quite a lot of back and forth to get them to fix recurring errors. SciTube initially made public the wrong version of the video--a version I had explicitly rejected. They also provided to YouTube the wrong version of the narration text, so I had to follow up several times to get them to fix these errors. I had already shared the public video with my social network before I realized they had posted the wrong video. After all that, they repeatedly attempted to downplay their failures, saying that the video hadn't been disseminated yet (which it had, since they had given me the link and I shared it, trusting that what they had posted was what I had signed off on and not a rejected version.) They tried to shrug off their unprofessional errors as 'hiccups'. While they claimed they were doing extra marketing to make up for the errors, they would not offer their minimal 'bonus' marketing package that I repeatedly requested as compensation. One staff member even tried to blame YouTube for 'automatic extraction of captions' when in fact it was SciTube who gave them the wrong text for extracting captions. I will not use them again. [Note: I had originally given them 2 stars, but after seeing that this site artificially inflates ratings, I had to reduce it to one star.]