nesto mortgages Reviews 340

We received an amazing service from Olivier Filion at Nesto. This was our 2nd mortgage with him. When saw our dream house online, we knew it would sell fast so we had to act quick. An hour later we were on the phone with Olivier, had our prequalification and were able to make our offer the same day. The next steps went super smoothly and Olivier and his team went above and beyond to make sure everything would be on time. Thank you Olivier ! Sam and Catherine

This is our second time using Nesto. Karun Khanna helped us switch lenders for a better 3-year rate, making the process smooth and professional.
Despite my initial nerves about using a digital broker, the service was excellent both times. Highly recommended for great rates and support.

My mortgage advisor was Justine Biello and she was an excellent person to deal with. Due to my outdated profile contact information, that I ignored to update, it caused our mortgage transfer/renewal to be a last minute event. Once contact was established with Justine, she quickly scheduled an appointment/call and explained very clearly the process and got things rolling immediately. Then she was very effective in negotiating an acceptable rate and fast tracking the process while maintaining contact during the whole evolution. My mortgage transfer from Canada Life to Nesto was transparent and executed very efficiently because of Justine's attention to details and professionalism.
Then George Georgoulis was engaged as the Senior Mortgage Processor and again the instructions were very clear. George understood the critical aspect of the overdue renewal date, so he ensured the final processing and approval of the mortgage was delivered expediently.
Congratulations and thank you to the Nesto Team for providing an excellent mortgage option and professional service with competitive rates to their customers, and for making my mortgage renewal a most pleasant experience.
The electronic process utilized for the mortgage renewal was very user friendly and glitch free, which boded well for a smooth, convenient, and practical option in conducting business. I am also certain that the electronic approach minimizes overhead costs, thus allowing Nesto to offer more competitive rates to their customers.
I am most grateful for the efforts that Justine and George demonstrated to ensure my mortgage transfer/renewal was executed in short order and in a timely fashion. Job well done!

Have been trying to get in touch with this company for over 2 weeks after I was told they would contact me within 48 hours. My mortgage was renewed last year and upon receiving my annual statement I see another persons name on it joint with myself and not my late husbands estate. We will be going to governing authorities here in Ontario to gain further guidance and seeing legal counsel advice. If you haven’t signed in the dotted line I would take your business to a bank where you can physically sit with someone when something like this goes bad.

I had the pleasure of having Jeff as my mortgage specialist. I have bought a house before this and what I can say about this experience is it didn’t just feel like another transaction. Jeff was there for me through every step and checked in on everything. Way more smoother than a bank and actually felt appreciated and not transactional. Another mortgage specialist named Eliana was there to help with all my documents as my case manager as a little special. I appreciate all the time they took in helping with my mortgage and highly suggest them to anyone in the future

While everything may seem promising at the beginning, NESTO often appear willing to offer you everything regardless of how strong your credit is or how much equity and assets you have. However, their focus is not on financially stable clients; instead, they tend to target individuals who are on the edge but able to pay last dollar they have, as these clients are more likely to accept higher interest rates.

The moment they realize you are exploring other options, especially if you have good credit, they may close your file, often providing unreasonable or unclear excuses. This typically happens because they do not see the opportunity for maximum profit.

It is important not to rely on a single lender. Consider working with multiple mortgage brokers or Banks to compare options. Keep in mind, NESTO are not miracle workers, but rather businesses focused on generating profit.

Worst service ever . Staff are all novice in the bussiness with little or no experience. They are a waste of time

I had an excellent experience working with Eve Berardelli at Nesto. My situation was somewhat complex, and from the very beginning Eve took the time to truly listen and understand the full context of my circumstances. Rather than rushing the process, she provided thoughtful advice on how to move forward in the safest and most strategic way. I followed her recommendations and returned a couple of months later when I was ready to proceed.

What impressed me most was that she immediately remembered my file and picked up exactly where we had left off. The process then moved very quickly. Eve was clear, responsive, and organized. She provided access to Nesto’s portal, kept me informed at every step, and made the entire process feel structured and manageable.

At a late stage in the process, I realized I should have requested a slightly higher loan amount. Eve reviewed the file again and reached out to the appropriate people to adjust the request. Her ability to navigate the internal process efficiently made a real difference.

Communication was also excellent. Eve consistently returned calls quickly, and her assistant Eliana was equally kind, professional, and helpful.

Prior to this, I had a very negative experience with another broker that left me feeling cautious and skeptical about the mortgage process. Working with Eve completely changed that perspective. Her professionalism and integrity made it clear what a properly handled mortgage experience should look like.

I would highly recommend Eve Berardelli and Nesto to anyone seeking mortgage financing. I fully intend to continue working with them going forward and would not hesitate to return for any future property purchase. Nesto offers very competitive rates and products, and in my view they compete easily with any broker or lender.

An outstanding experience overall.

We are very happy so far with Nesto, the process has been so easy and they give very clear instructions. I have dealt with both Joe and Nav, and have only great things to say about the experience!! I love how things progressed so smoothly and quickly. Not easy to get great customer service most days, so I appreciate how Joe and Nav were both always available and had the answers right away! Awesome Experience

Unfortunately a very very poor experience. I submitted every document they required and because my renewal was up in the same month they wouldn't even entertain the idea of submitting an application. The agent on the phone cut me off several times and when I asked if we could just try and see if a response would coming back in time. She flat out told me no and that she wouldn't. It's not worth her time. Very disappointed

Starts right when you go to their site and it runs you through a questionnaire after which you’ll see your rate. You finish all your steps then they want your phone number and all contact info to show you the rate. Just collecting information. Seems like a scam.

Great staff, was nice having one person of contact to walk me through the process. Great only system and great rates

had a great experience with nesto from start to finish. The process was clear, well organized, and much easier than I expected. I was especially happy to get the best rate available, which made a big difference for me.

My advisor, Karun, was amazing,knowledgeable, responsive, and always took the time to explain things clearly and answer my questions. I never felt rushed or pressured, and communication was excellent throughout. Overall, nesto made what can be a stressful process feel straightforward and manageable. I would absolutely recommend them.

I had an exceptional experience with nesto, and I highly recommend them to anyone looking for a competitive rate combined with elite service.

We were dealing with a complex mortgage file that included a legal name change and a specific paper trail for USD deposits. While other lenders might have struggled with these complexities, the team at nesto handled everything with total professionalism.

William Paulon was a fantastic advisor and advocate early on. He took the time to personally explain the lender's requirements and successfully negotiated more manageable closing conditions, which removed a massive amount of stress from our plate.

George Georgoulis then took the lead as our processor to bring us across the finish line. His attention to detail was incredible; he navigated the manual verification of our documents with precision and ensured our file was fully instructed for our Dec 30th closing, despite the tight holiday timeline.
The level of transparency, advocacy, and communication from both William and George turned a difficult process into a total success. If you want a lender that actually works for you and can handle unique situations effortlessly, nesto is the way to go!

My experience with Nesto was EXCELLENT. Thanks . Special for Jeff so the attention for give me solutions was GREAT. Jeff will be Manager soon
I honestly about this review. Nesto improved regarding employee.
First Jeff provided the information update, answer my question any time, provide the solution any problem. I think Jeff is the best Nesto Employee. Congrats to Nesto for have the employee lake him. THANKS Jeff, THANKS Nesto.

Elischa was extremely communicative and responded very quickly. He explained everything clearly and concisely and answered any and all questions that I had. The process was extremely smooth and easy and an overall great experience.

I really enjoyed my experience with Nesto! Jeffrey Liu helped me so much as a first time home buyer! I felt support and was able to get my mortgage approved quickly and easily. I absolutely recommend!

Nesto made the process as Easy as possible. First time home buyer with only basic knowledge. Pre approval was fast and easy. And once our offer was accepted, the team worked fast to help us get everything ready on time. Would absolutely recomend.

My mortgage Brokers Jeff and Nav were amazing! Not only secured mortgage for us well in time, they went above and beyond to continually follow up and assure disbursement happens on time for closing! Thanks Guys, Keep Up the Good Work!!

We had a wonderful experience with Nesto on our first home purchase. Our mortgage advisor, Justine Biello, stayed in close contact with us through phone calls and emails, and she went above and beyond at every step of the process. She calmed our worries, made us feel comfortable asking questions, and walked us through the breakdown of our mortgage package and the next steps. Her patience and dedication helped ease the stress of purchasing our home.
What truly stood out was the time and care Justine put into ensuring that all of our documentation was prepared and ready when needed. We also had the pleasure of working with mortgage processor Suzanne Brunel, who was equally supportive, friendly, and insightful in guiding us through the final steps of the process.
Even with a tight timeline, both Justine and Suzanne prioritized our experience. Their kindness, strong communication, guidance, and expertise made us feel heard, supported, and at ease throughout.
We wholeheartedly recommend Nesto and want to thank Justine Biello and Suzanne Brunel for making such a meaningful difference in our home-buying experience.

Normand and Maria Burke, Quebec