Scooter Hut Reviews 

The valve stem on my Urban Mantis 2025 e scooter has snapped off twice due to poor design — it’s simply too long.
The first failure happened just days after purchase, with less than 30 km on the scooter. The second occurred about a month later, at under 280 km total. Despite the scooter being under a 12 month warranty and having travelled less than 1,000 km, I was charged for the second repair.
There was also a separate issue with scraping on the rear wheel that required attention.
This valve issue is a serious safety concern. My son has been stranded twice as a result. We requested a credit or refund, but Scooter Hut has not been forthcoming.
My son saved his birthday and Christmas money for years to buy locally, believing we’d be protected by better warranty support. Unfortunately, that wasn’t the case — Amazon would have offered a better return policy.
Scooter Hut may be good at producing flashy, social media-friendly ads, but when real issues arise, customer support is disappointing.
I won’t be shopping here again. Go somewhere else.

I had an issue with my Scooter. After contacting the customer service department, it was advised that I return my scooter for a check-up. They paid for and collected the scooter from me and sent it to their servicing department, while it was there the customer service team would keep me informed of the process via email, a few times I actually called and spoke with a customer service rep. The scooter was returned to me after a few weeks but they had forgotten to return the charger and spare tyres which I had originally returned with the scooter. A quick call to the customer service department and they had it sorted, sending me a replacement charger plus a free gift for the inconvenience. I cannot praise the customer service team enough for their help.

9/3/2026
This company is a scam organization, they don’t take care of their customers what they do is sell you shit product then deny any responsibility, change ownership to avoid legal liability, but operate with the same groups of people, after they shutdown the business and reopen, my $5500 worth of the scooter is now missing, with no contact information, before they shutdown, they told me my scooter is sent back to the INMOTION headquarters in Brisbane for inspection, after that there’s no further information, again please avoid to buy anything from them, there’s no guarantee whatsoever!
6/3/2025 update
Because they refuse to give me a refund on a major failure scooter and finally waited a month to fix the problem. This morning I picked up the “fixed scooter “ and only ride 20km and the poorly design controller has fail again, losing power while riding on the road again, and nearly got rear ended again. What a joke company that treating customers like shit, delivered poor service, poor product, refused to own the fault and take the poorly designed product back. And here we are again, will keep updating until I get the refund, still waiting vcat to get back to me. And again don’t buy anything from them if you don’t want to go through the same problem as mine!

Update ❗️READ BEFORE DOING BUSINESS WITH THEM ‼️‼️‼️‼️
The scooter hut refused to refund on a faulty product, based on the information on consumer affairs Victoria if the product had major failure consumer has the right to get a refund, which in my case losing power while riding will be considered as major failure. I’m bringing my case to consumer affairs Victoria hopefully I can get my money back, those who thinking to buy one of the scooter from them need to think twice before buying anything.

Shopping experience was perfect, lied to my face straight away that will give me 20% off on the helmet and the bag, if there’s no discount just say it I’ll buy them anyway but not like this. At the store the staff told me they had every part for the RS, but unfortunately it’s not, went to the store second time for the thumb throttle, the staff basically lie again will help me ask INMOTION but not. Few days later the fault code 217 constantly
6/3/2025 update!
Dropped the scooter for them to fix the fault code 217 at 20/1/2025, pick up the scooter at 6/3/2025 only ride 20 km and the controller fail again, what a joke now is showing 117 the front controller failed again and losing power while riding on the road.

show up while riding cutting the power off on the road. For the Warranty Claim I’ll need to wait until their mechanic has time to look at it and the time frame is a month, what a shame.
“Don’t recommend to shop at the store, when buying everything looks perfect but when you needed help they will just blow you off and leave you alone !!!”

I’ve now wasted my time with Scooter Hut twice trying to get parts for my Kaabo scooter, and both experiences were equally frustrating.

Both times they were very keen at the start, acting like they were going to help and sort it out. Then nothing happened. No updates, no follow-up, and I had to keep chasing them myself just to get any kind of response.

After waiting and chasing for ages, I was eventually given vague answers that went nowhere, and in the end I still didn’t get the part I needed. The worst part is they never simply said they couldn’t get the part. If they had just told me that from the start, I would have appreciated the honesty and moved on.

Instead, I was left waiting and following it up repeatedly for absolutely nothing.

Good customer service isn’t complicated. If you can’t supply a part, just say so. Don’t keep customers hanging around chasing answers that never come.

Based on my experience, trying to get Kaabo parts through Scooter Hut has been a complete waste of time.

Scooterhut has been amazing and prompt with their customer service and response, Dani particularly helped me out with a few technical difficulties and got it sorted very quickly. Highly recommend

Amazing customer service.
Cant wait to start using my new scooter.

Happy with repairs and price price. No hidden charges added which was great
Dani always answered my questions quickly and politely

Definitely will recommend

Dealt with Dani - win, is on the ball and fixed problem instantly - wouldn't hesitate recomending her.

I was super greatful as the nie tea memeber help me pick up out a Scooter that waqs suitable for me.

Recently bought an escooter which my son is thrilled with. The customer support is amazing. I got to speak to a real person who answered my questions and helped with freight details. I would recommend purchasing through Scooterhut.

Thank you massimo for the wondeeful service despite how busy ut was you where amaxing

Great service, fast and reliable. Tried so long to get the part I needed, contacted Dani and its sorted parts on its way. Can’t wait!

I cant thank Dani enough for chasing up my order.Dani eas very easy to deal with and couldn't be more helpful. Thanks Dani.

Massimo and team have been amazing with their care and explanation of their products. We felt so understood.

Great place, knowledgeable staff, at the time of buying scooter it was full of customers but they still managed to help us out and test ride the scooter that we were after and made purchase. Highly recommended.

Scooter hut were great to deal with interstate. They were quick to respond and also give honest reviews and opinions. Dani helped me a lot

I just want to say a big thank you to Massimo and the Fairfield team for the amazing service given and all the care taken

I'm very happy with my recent purchase of the Pure Escape+ scooter. I initially wanted the black colour, but it was oversold. Thanks to Dani's excellent communication, I was quickly sorted with a yellow one which is ok for me.

The scooter arrived in just a few days, well ahead of the 5-7 business days quoted. I'm impressed by the speedy delivery and great customer service.

Great job!
Hendra Wijaya - WA

Always good communication Balcatta friendly staff ,5 stars they go out of there way to keep in touch thanks Balcatta scooter hut

Print responses to emails though it would have been better to talk in person.