Scooter Hut Reviews 

They couldn't help me with what I was after but made the effort to respond and recommend some other businesses that could potentially fix the issue.

The team at Balcatta were really helpful! Needed some assistance with a puncture and nothing was too difficult. Thanks again.

There's a wealth of conflicting information online about the booming industry of electric scooters. Massimo at the Fairfield store in Melbourne, Victoria, was a friendly character who cleared up all my confusion, was patient with my array of questions, and enabled me to walk away with an awesome purchase and better knowledge. I'm now enjoying my scooter for both work trips and joy rides. Additionally, I had some issues with my scooter which were promptly sorted by Massimo and his team. I'm surprised by the negative reviews here - they don't match the vibe and service I received. Thank you again, Massimo.

I recently purchased a Segway GT3 Pro from Scooter Hut and was impressed from start to finish. The scooter arrived very quickly, and when I had a few questions I wasn’t entirely sure about, the team responded promptly and professionally. They provided clear, honest advice and even shared helpful tips for ongoing maintenance and upkeep. Excellent customer service and support — I would highly recommend Scooter Hut to anyone looking to purchase an e-scooter. Thank you!

Had Dani help me with a freight issue. I emailed about the problem I was having and I was contacted within 5 minutes by Dani. She got onto helping me solve the issue and had it all solved within a day! She constantly kept me updated with emails as she received the information. If I could give Dani and the team at scooter hut a 10 star rating I would!

Great after sale follow up product support. Friendly service and knowledgeable people, highly recommend.

Don't listen to old reviews,

this company is now owned by flux motion pty Ltd a supiror leading e scooter retailer/manufacturer, there customer support is brilliant and fast dani is a saint, I recived my purchase a wolf warrior x in perfect condition, any problems I had that were made by my self were quickly fixed by dani I recommend scooter hut

i have nothing but great things to say the guys at the Fairfield Store were Awsome, Massimo helped me beyond expectations.

I would sincerely like to thank the entire Scooter hut Team in Balcatta for their outstanding customer service and proffessionalism in replacing a battery for my Wolf King GT. Nice work Dani/Ryan/Aaron/Riley and Sarah. The battery was losing charge and had expired under the previous Scooter hut owners warranty. Without a long story they worked with me and to achieve a great outcome and I am back on the road again.
Gary

I spoke with Dani and she was very knowledgeable, helpful and went above and beyond to assist me with my query.
Dylan was able to fix my son's scooter and was very reasonably priced.
Definitely recommend scooter hut.

Really helpful

They helped me out with a charger for a scooter I purchased elsewhere .
They were no obligated to help but they did and they deserve a 5 star rating

Hi, going through the process of getting my scooter fixed and 6 months later I think I’m going to have to get a lawyer involved to get my money back. DO NOT purchase anything from Scooter Hut. They do not honour there warranty. You will just be wasting your time and money. Avoid at all cost.

I had sent am email enquiry to Scooter Hut Fairfield. Dani responded quickly and professionally. And whilst she was unable to help me for what I was chasing she went even further and found a few other stores for me that could assist. Absolute legend.

I purchased an InMotion Climber scooter from Scooter Hut expecting the model advertised on their website, but the one I received was completely different. It came with turn signals and a different control system, which wasn’t shown online. The scooter barely accelerates, struggles to reach the stated speed, and feels unsafe to ride. When I asked to return it, I was told I’d need to record a video of myself riding it before they’d even consider a return, an unreasonable and unsafe request. I’ve tried to resolve this directly but have been met with delays and dismissive responses. Disappointing experience from what’s supposed to be a reputable store.

Don't buy from scooter hut
I bought 2 x inmotion Climbers
1 was taken back within 4 months only to be told can't fix here's your money back.
Now they are selling the same again saying its 1700+ in sale for 1200+ which is a con. I paid 999 on sale from 1200
Avoid avoid. Don't buy anything from scooterhut

Title: Poor Warranty Support – Avoid at All Costs

I purchased Kaabo scooters through Scooter Hut and have had ongoing issues with both the Kaabo Mantis and Wolf Warrior. These scooters are made in China, and unfortunately, the warranties are not being honoured properly.

Despite agreeing in writing to a $1,300 warranty arrangement, Scooter Hut has not stood by it. I’ve sent over 50 emails back and forth with both Scooter Hut and Kaabo, and months later the problems remain unresolved.

This is extremely frustrating as customers should be able to trust that a warranty will be honoured when things go wrong. Based on my experience, I would strongly recommend avoiding Scooter Hut and Kaabo scooters. Be smart with your money and look elsewhere.

If others are experiencing the same issues, it may be worth exploring a class action to hold them accountable.

My experience has been extremely frustrating. I bought an EVADA Trail1200 Pro scooter and the bell broke after just two uses. When I tried to claim under warranty, I was met with endless delays, excuses about “restructuring,” and zero accountability from either the retailer or the manufacturer.

What most people don’t know: Scooter Hut and the manufacturer Evada are not independent companies. My own company searches show they are part of the same corporate group, sharing directors, addresses, and even domain registration. The manufacturer, Evada, is associated with Hut Holdings Pty Ltd. In June 2025, Scooter Hut Pty Ltd changed its name to ACN 135 712 962 PTY LTD, and a new company, Scooter Hut Australia Pty Ltd, was registered just days later. It appears the business was acquired by private equity, with the new owner being Steve Siolis of Directed Electronics Australia. None of this was disclosed to me at the time of purchase.

Why this matters: This means you’re not dealing with a regular retailer, but a vertically integrated business that has a history of dodging warranty claims and after-sales support. The reviews here don’t lie—there are countless stories of customers being ignored, denied refunds, or left with faulty products.

Under Australian Consumer Law, you are entitled to a full refund or replacement if a product is not of merchantable quality or fails soon after purchase. The company you bought from (even if they change their name or ownership) is still responsible for honouring your warranty. If you’re getting the runaround, you can:

Lodge a complaint with your state’s Fair Trading or Consumer Affairs office
File a claim with QCAT (Queensland) or your local tribunal

My advice: Avoid Scooter Hut at all costs. If you’ve already bought from them and are having issues, don’t waste time with their customer service—go straight to Fair Trading or your local tribunal. This company’s business practices are deceptive and their after-sales support is non-existent.

I had a really disappointing experience with this company before they apparently shut down all their stores. I took my scooter in for what should have been a straightforward issue—a problem with the valve. Not only was it not properly fixed at the time, but now I’m left with the same issue and no support.

Trying to get it resolved now is absolutely hopeless. Customer service was unhelpful in-store before they closed, and their online support has been just as poor—unresponsive, vague, and basically useless. Nor was I told that all stores would be closing down officially, which the staff would have well and truly known. Completely blindsided by a long standing customer!

It’s frustrating to have spent good money on a product and service that clearly didn’t live up to expectations. I expected better accountability and reliability, especially from a company that used to present itself as a leader in the space. Definitely would not recommend.