Screen Doctor Reviews 

152
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the fast turnaround times and efficient repairs. Many people note that devices are returned looking and functioning like new, with high-quality parts and workmanship. Reviewers also frequently commend the staff for being friendly, professional, and knowledgeable, providing great communication. The pricing is consistently described as very reasonable and offering excellent value for money, often a fraction of local alternatives. Customers express high trust in the company, often returning for multiple repairs and recommending their services without hesitation.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its professionalism, efficiency, and... See more

Product

Customers consistently note positive experiences with product repairs and replacements, often highlighting... See more

Quality

People report positive experiences with quality, consistently praising the excellent standard of work and the... See more

Price

Users describe positive interactions with price, consistently finding the pricing to be fair and reasonable... See more

Staff

Reviewers consistently mention positive feedback about staff, highlighting their friendly, personable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always go to screen doctor for my phone issues. Fixed my charging port a few weeks ago and it broke again, still in warranty so repaired it free of charge. Great communication, always willing to help.... See more

Company replied

Rated 5 out of 5 stars

Ive made a few visits to Screen Doctor now and each time ive left a happy customer. Excellent communication, always happy to help, goes above and beyond and always a fair price. Highly recommended al... See more

Company replied

Rated 5 out of 5 stars

I used the mail-in service to get my son's iPhone 15 Pro repaired - he really mullered it this time! Front screen and rear glass replaced with Apple parts and a new battery (dented by the force of the... See more

Company replied

Rated 5 out of 5 stars

I sent off my Apple watch series 6 which had a cracked screen. I opted to have the battery replaced as well. It was posted on Monday and I received it back on the Wednesday. To turn round the repair o... See more

Company replied


Company details

  1. #1 of 10 best companies in Phone repair service
  2. #2 of 17 best companies in Mobile phone repair shop

Written by the company

Phone tech repair and screen specialist in Keighley, same day service, trusted reviews, lifetime warranty.


Contact info

4.9

Excellent

TrustScore 5 out of 5

152 reviews

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Asks customers to review

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4.9

All reviews

(152)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Focused on a good customer experience

Wrong screen sent and wrong colour, no response when tried to contact. Very disappointed will not be using again. Bought correct screen from different company

David from screen doctor got in touch and explained the difficulties with trying to in touch. Issue has been resolved after the misunderstanding. Very pleased with the customer care provided

4 July 2023
Screen Doctor logo

Reply from Screen Doctor

Hi Josh, I am really sorry to hear you had this experience. As I explained earlier we didn't receive the email about the mistake. Please let me know if I can help with anything else

Rated 5 out of 5 stars

Great company 👌

Great to deal with :) Never any hassle or issues. Super fast delivery.

4 July 2023
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Reply from Screen Doctor

Thank you so much for the review, much appreciated! Please let us know if you need anything

Rated 5 out of 5 stars

We use screen-doctor for all our B2B…

We use screen-doctor for all our B2B refurbs in our shop and for our clients. We only supply refurbed screens on the X models and up and will always prefer a refurbished iPad/iPhone screen over a 3rd party. Very few issues and if so, always resolved quickly and without fuss. Great price, great workmanship and great delivery! Thanks for all you do guys! Highly recommended, highly skilled and always a pleasure to do business with

5 June 2023
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Reply from Screen Doctor

Thank you so much for the review, much appreciated! Please let us know if you need anything

Rated 5 out of 5 stars

Absolutely cannot rate them higher

Absolutely cannot rate them higher. Great service and takes care of other businesses. Thanks!

3 May 2023
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Reply from Screen Doctor

Thank you so much for the review, much appreciated! Please let us know if you need anything

Rated 5 out of 5 stars

These guys did a fantastic job on my…

These guys did a fantastic job on my daughters iPad kept me fully updated on repair would recommend to anyone
Eric

13 April 2023
Unprompted review
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Reply from Screen Doctor

Thank you so much for the review, much appreciated! Please let us know if you need anything

Rated 5 out of 5 stars

Unbelievable service from Dave and the…

Unbelievable service from Dave and the team, a new privacy screen protector fitted quick and with a superb finish of the highest quality 👌🏼

16 February 2023
Unprompted review
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Reply from Screen Doctor

Thank you so much for the review, much appreciated! Please let us know if you need anything

Rated 5 out of 5 stars

I nipped in today and asked for a…

I nipped in today and asked for a screen protector placing on my phone and watch. David dealt with me straight away and provided second to none customer service (as always). I wouldn’t use anyone else.

17 November 2022
Unprompted review
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Reply from Screen Doctor

Thank you so much for the review, much appreciated! Please let us know if you need anything

Rated 5 out of 5 stars

Absolutely Fantastic Service!

Went to screen doctor after hearing about them on Instagram. They fixed my phone there and then and gave me a free coffee whilst I waited. Excellent service and would recommend to anyone! Thanks David and Sam!

2 November 2022
Unprompted review
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Reply from Screen Doctor

Thank you so much for the review, much appreciated! Please let us know if you need anything

Rated 5 out of 5 stars

By far the best quality refurb screens…

By far the best quality refurb screens you can get. David bends over backwards to help out as well.

6 November 2022
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Reply from Screen Doctor

Thank you so much for the review, much appreciated! Please let us know if you need anything

Rated 5 out of 5 stars

Cappuccino while you wait 🤌☕️

Dropped my iPhone way too much on a Saturday Night which essentially destroyed the screen & rendered the phone useless. The alarm bells were ringing … but, there was no need to worry. The Screen Doctor had my phone back up and running in 20 minutes. I sat & relaxed in the comfy upholstered chair & enjoyed a fresh cappuccino as the boys got to work.

Huge respect for the efficiency & quality of service. 20 minutes from start to finish & the coffee was delicious. Phone screen better than before, fitted a screen protector which was a classy touch.

I would strongly recommend Screen Doctor to anyone that has a phone screen query or issue. Their level of knowledge in this discipline is second to none. Combining their technical expertise with excellent customer experience looks like a winning formula to me.

4 October 2022
Unprompted review
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Reply from Screen Doctor

Thank you so much for the review, much appreciated! Please let us know if you need anything

Rated 5 out of 5 stars

Great service

Always great service, and always faultless screens.

3 August 2022
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Reply from Screen Doctor

Thank you so much for the review, much appreciated! Please let us know if you need anything

Rated 5 out of 5 stars

Screen arrived next day

Screen arrived next day, works perfectly, couldn't wish for more. Thanks.

7 July 2022
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Reply from Screen Doctor

Thank you so much for the review, much appreciated! Please let us know if you need anything

Rated 5 out of 5 stars

Absolutely amazing service from start…

Absolutely amazing service from start to finish as usual.

David and the team are easy to deal with and get straight to the task at hand.

Payments for BuyBack are swift and Reports are emailed within hours.

Used a few times and never had any problems.

If you’re looking for a reliable supplier for refurbished screens and a place to sell your old ones look no further.

28 June 2022
Unprompted review
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Reply from Screen Doctor

Thank you so much for the review, much appreciated! Please let us know if you need anything

Rated 5 out of 5 stars

Very reliable parts

Very reliable parts, prompt messaging and excellent customer service skills.

13 June 2022
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Reply from Screen Doctor

Thank you so much for the review, much appreciated! Please let us know if you need anything

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