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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the unique designs and excellent materials used in their clothing and accessories. Many people appreciate the fast shipping and the overall smooth ordering process, frequently mentioning the exceptional customer service that is always ready to help. However, some customers also noted issues with defective items and occasional problems with order delivery, including lost parcels or delays in customs. A few reviewers also expressed dissatisfaction with the return process for discounted items and communication regarding order issues.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of items,... See more

Customer service

Clients share positive opinions on customer service. Many customers highlight the exceptional and responsive... See more

Order

Reviewers express satisfaction with the ordering process. Many customers appreciate the simple online shop... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered from SCRT several times now- their pieces are so unique and incredibly high quality. For a gal like me who loves freaky movies and a good cap, nothing compares! Customer service is always... See more

Rated 5 out of 5 stars

Amazing designs & great quality products. Super impressed with the items I received, both in terms of quality and speed of delivery. I love the range of film/tv inspired clothes and accessories. I ord... See more

Rated 5 out of 5 stars

found these guys off an instagram ad, and decided to check them out. have since ordered multiple pieces from them and have been astounded every time. the quality and originality of the clothing always... See more

Rated 5 out of 5 stars

EDIT: I got a defective hat and we had a little miscommunication but they were extremely patient in the face of my frustration. The team/CS reps seem to genuinely care and are willing to work with... See more

Company replied


Company details

  1. Streetwear store

Written by the company

From a House on a Hill, in London 2010, SCRT® started as a self-funded project, working with local artists to produce short runs of exclusive print-wear. In the years since, the label has grown & developed into a forward-thinking, independent British streetwear brand collaborating with creatives from around the world. SCRT® are still a close-knit team, now working from our studio in Hackney, and flagship store on Shoreditch's Redchurch St. The brand draws influences from subcultures both past & present, whilst producing cut & sew collections focused on vintage-inspired workwear, with function and everyday use in mind.


Contact info

  • SCRT, 63 Redchurch Street, E2 7DJ, London, United Kingdom

  • scrt.onl

4.8

Excellent

TrustScore 5 out of 5

311 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Lovely Products

Lovely Products, have to hit the store soon. I‘m living in Germany and order often products. Fast and good delivery and every time awesome experience. And as always stay creative :)

22 March 2024
Unprompted review
Rated 5 out of 5 stars

SCRT have amazing customer service

SCRT have standout, amazing customer service! A brilliantly efficient, fair and accessible company! With fantastic merchandise!
I have bought a range of items - all beautifully designed.
I recommend this great company 100%.

14 March 2024
Unprompted review
Rated 5 out of 5 stars

Did order the wrong shirt

Did order the wrong shirt, sent them an email, they changed the order within an hour. Super friendly and straightforward, down-to-earth service. Can recommend.

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional company

Exceptional company, super helpful staff/customer service and high-quality goods. They sorted me out with a shipping issue super quick. No complaints, would buy again!

27 February 2024
Unprompted review
Rated 5 out of 5 stars

SCRT isn't an average streetwear brand

SCRT isn't an average streetwear brand; they're the cool kids on the block who have mastered the art of blending edgy style with cinematic nostalgia. Each piece tells a story that's as unique as you are. Every time I am in the shop, I stay for an hour, chatting and laughing. Recently, I had to return a tee that didn't quite fit right, and it was just a couple of seconds and I had everything sorted.
Ha, and the pockets! they're a game-changer. I've never had so much room in my jacket before!
I attended a couple of their launch and sample sale events and left with bags of pretty unique pieces...
And the shop smells so good!

17 February 2024
Unprompted review
Rated 1 out of 5 stars

Disappointing experience

Ordered and paid 16€ for tracked delivery. Delivery took a week and when it arrived I was asked to pay an additional 30% of the order value for taxes (which should never have happened). I refused delivery, notified customer service immediately and the order was automatically returned. Two weeks later I am still waiting for a refund.
Frustrating. Products look good online but at this price point I expected faster delivery, no surprise/erroneous import duties and a rapid refund, none of which happened.

19 February 2024
Unprompted review
SCRT® logo

Reply from SCRT®

Hi James, thanks for raising. Do you have an order number we can look into?

Fully emphasise with the frustration but would like to clarify that these issues are beyond our control and are unfortunately a result of an error from the local postal/courier service operating in your area. We have no input or control over taxation, it's fairly rare but very disappointing to hear when it happens.

As we hope you can understand we need to wait for orders to return to us before we can action refunds. The international ones do take a bit longer to get back to us.

Again, if you can guide us to your order/query we'll get in touch direct and hopefully get it sorted.

Cheers,

Rated 5 out of 5 stars

Fantastic Products!

The delivery is quick, and the quality of clothes is really high. Have probably bought 10+ items from SCRT now, ranging from tees to hoodies and overshirts, and they’re all really fantastic quality - especially after numerous washes. I adore the fit of the tees especially, providing a roomy/baggy fit but without appearing too oversized. It goes without saying that the designs are great too.

25 January 2024
Unprompted review
Rated 5 out of 5 stars

The greatest 🙌🏽

These guys have the freshest designs, the highest quality fabrics and best production quality around, couldn’t recommend SCRT enough tbh. Keep smashing it guys 👏🏽

18 January 2024
Unprompted review
Rated 5 out of 5 stars

Never disappoints.

Unique, artistic and well-made clothes every time. Whether you’re fortunate to visit the team in Shoreditch or ordering online I’ve yet to be disappointed. Been supporting since 2012 and SCRT has been a staple of my wardrobe ever since ✌🏼

25 December 2023
Unprompted review

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