While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the unique designs and excellent materials used in their clothing and accessories. Many people appreciate the fast shipping and the overall smooth ordering process, frequently mentioning the exceptional customer service that is always ready to help. However, some customers also noted issues with defective items and occasional problems with order delivery, including lost parcels or delays in customs. A few reviewers also expressed dissatisfaction with the return process for discounted items and communication regarding order issues.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of items,... See more

Customer service

Clients share positive opinions on customer service. Many customers highlight the exceptional and responsive... See more

Order

Reviewers express satisfaction with the ordering process. Many customers appreciate the simple online shop... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered from SCRT several times now- their pieces are so unique and incredibly high quality. For a gal like me who loves freaky movies and a good cap, nothing compares! Customer service is always... See more

Rated 5 out of 5 stars

Amazing designs & great quality products. Super impressed with the items I received, both in terms of quality and speed of delivery. I love the range of film/tv inspired clothes and accessories. I ord... See more

Rated 5 out of 5 stars

found these guys off an instagram ad, and decided to check them out. have since ordered multiple pieces from them and have been astounded every time. the quality and originality of the clothing always... See more

Rated 5 out of 5 stars

EDIT: I got a defective hat and we had a little miscommunication but they were extremely patient in the face of my frustration. The team/CS reps seem to genuinely care and are willing to work with... See more

Company replied


Company details

  1. Streetwear store

Written by the company

From a House on a Hill, in London 2010, SCRT® started as a self-funded project, working with local artists to produce short runs of exclusive print-wear. In the years since, the label has grown & developed into a forward-thinking, independent British streetwear brand collaborating with creatives from around the world. SCRT® are still a close-knit team, now working from our studio in Hackney, and flagship store on Shoreditch's Redchurch St. The brand draws influences from subcultures both past & present, whilst producing cut & sew collections focused on vintage-inspired workwear, with function and everyday use in mind.


Contact info

  • SCRT, 63 Redchurch Street, E2 7DJ, London, United Kingdom

  • scrt.onl

4.8

Excellent

TrustScore 5 out of 5

311 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

The founder answered my customer query personally and was very helpful with sizing and stock advice. Knowing that I was worried my order might be late for my anniversary, Tom the founder dropped it off in person to my house. I was so so grateful, impressed and touched. Amazing.

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Super prompt response

Super prompt response for a query + very kind assurance that my product will reach me or be replaced if lost!

9 July 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful

Firstly the brand itself is beautiful, not only that but the staff that assisted me were of the same standard.

Can’t recommend the clothes and the customer service enough.

8 July 2024
Unprompted review
Rated 5 out of 5 stars

Masterclass customer service

I've bought a couple of tees and an amazing skeletal-hand jumper from SCRT over the last year and have always been impressed with a) the designs and b) the quality. Their stuff is on the pricier side, but you get what you pay for. Whenever I'm out I often get people asking where they're from, which I can't say is something I'm used to..!

In mid-May I purchased a La Chimera tee, which after a week still hadn't arrived and Royal Mail just said was awaiting delivery. The team at SCRT were great, and explained that even though it was very obviously not going to arrive, I'd need to wait thirty working days before they could declare it as lost with Royal Mail and replace it. As if on cue, when 30 days had passed I emailed and received an immediate response from the ace Aaron offering a replacement or a refund, and the former was promptly shipped out after I filled out a short form.

Fantastic customer service, and the whole experience has been painless and smooth where many brands would tell you to get stuffed.

7 July 2024
Unprompted review
Rated 5 out of 5 stars

SCRT® is SOLID

Got a couple of items from SCRT®

The quality is always durable and the designs are great ☀️

Recommended ⭐️⭐️⭐️⭐️⭐️

6 June 2024
Unprompted review
Rated 5 out of 5 stars

Enquired about a shirt that I had…

Enquired about a shirt that I had purchased last year and sadly lost. The team were incredibly helpful - they managed to find the same one from the flagship store and got it sent out to me. Excellent service! Highly recommend.

15 May 2024
Unprompted review
Rated 5 out of 5 stars

SCRT store review

SCRT store review
Bought from this store multiple times now because not only do they have wonderful and unique film merch catered to some great films but every transaction has been a joy. They keep me informed of every step of the purchase and items have always arrived exactly when they said they would and well packaged and secure. Really happy as customer and will happily continue shopping with them

13 May 2024
Unprompted review
Rated 5 out of 5 stars

5* Service

Tom and the team at SCRT are always really helpful in answering any queries with fast responses. Best customer service you will find.

Can’t recommend this company enough, great high quality clothing and accessories. A***

18 April 2024
Unprompted review
Rated 5 out of 5 stars

Best Film clothing store

Absolutely love this store and their designs and quality. As a huge film buff, I have always wanted to buy tees and hoodies of my fave films, but unfortunately there was no place. Scrt is now my fave store :)

7 February 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look