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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the unique designs and excellent materials used in their clothing and accessories. Many people appreciate the fast shipping and the overall smooth ordering process, frequently mentioning the exceptional customer service that is always ready to help. However, some customers also noted issues with defective items and occasional problems with order delivery, including lost parcels or delays in customs. A few reviewers also expressed dissatisfaction with the return process for discounted items and communication regarding order issues.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of items,... See more

Customer service

Clients share positive opinions on customer service. Many customers highlight the exceptional and responsive... See more

Order

Reviewers express satisfaction with the ordering process. Many customers appreciate the simple online shop... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered from SCRT several times now- their pieces are so unique and incredibly high quality. For a gal like me who loves freaky movies and a good cap, nothing compares! Customer service is always... See more

Rated 5 out of 5 stars

Amazing designs & great quality products. Super impressed with the items I received, both in terms of quality and speed of delivery. I love the range of film/tv inspired clothes and accessories. I ord... See more

Rated 5 out of 5 stars

found these guys off an instagram ad, and decided to check them out. have since ordered multiple pieces from them and have been astounded every time. the quality and originality of the clothing always... See more

Rated 5 out of 5 stars

EDIT: I got a defective hat and we had a little miscommunication but they were extremely patient in the face of my frustration. The team/CS reps seem to genuinely care and are willing to work with... See more

Company replied


Company details

  1. Streetwear store

Written by the company

From a House on a Hill, in London 2010, SCRT® started as a self-funded project, working with local artists to produce short runs of exclusive print-wear. In the years since, the label has grown & developed into a forward-thinking, independent British streetwear brand collaborating with creatives from around the world. SCRT® are still a close-knit team, now working from our studio in Hackney, and flagship store on Shoreditch's Redchurch St. The brand draws influences from subcultures both past & present, whilst producing cut & sew collections focused on vintage-inspired workwear, with function and everyday use in mind.


Contact info

  • SCRT, 63 Redchurch Street, E2 7DJ, London, United Kingdom

  • scrt.onl

4.8

Excellent

TrustScore 5 out of 5

311 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

One of the best!

The company offers high quality products and always ships on time, pretty quickly actually. I have never had any issues with the products packaging or contents and I've been buying a whole lot! One of my favorite go to shops for novelty items. <3

17 June 2025
Unprompted review
Rated 1 out of 5 stars

I placed my order on May 19th and it…

I placed my order on May 19th and it still hasn't arrived and I haven't received any email about it.

19 May 2025
Unprompted review
SCRT® logo

Reply from SCRT®

Hey Javier, our understanding is that the team has been in regular contact with you :(

As discussed we're keeping an eye on your delivery and will make sure it reaches you one way or another. Shipping to Mexico does take a bit longer, but we'll make sure it works out.

We're currently waiting to hear back from you so check for an email from Summer when you have a chance!

Rated 5 out of 5 stars

Great customer service

I made an error and put the wrong address for delivery - emailed support and received extremely quick and helpful responses and they were able to update the delivery address in time before it had shipped. On a bank holiday too! Really impressed!

26 May 2025
Unprompted review
Rated 5 out of 5 stars

Fast delivery services + amazing quality!

I ordered from SCRT three times — two orders were for myself and one for my boyfriend. Fantastic quality of clothing, I was a little sketched out the first time I ordered a year ago but it was definitely a right decision to click the button. I live in the US and the delivery from the UK was super fast. Cool designs that suit not only film lovers but their partners as well, haha. Thank you so much for the gorgeous items you drop regularly! Will order again some time :)

17 April 2025
Unprompted review
Rated 5 out of 5 stars

so happy i found this brand

found these guys off an instagram ad, and decided to check them out. have since ordered multiple pieces from them and have been astounded every time. the quality and originality of the clothing always amazes me. would recommend to anyone who loves good clothing and original/unique designs

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Amazing quality, lovely service

First time ordering from SCRT - the items arrived much sooner than expected, the quality is gorgeous and I couldn’t be happier with them! I’d also had some additional product queries and Summer from their team couldn’t have been lovelier or more helpful. Look forward to investing in more pieces!

13 May 2025
Unprompted review

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