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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the unique designs and excellent materials used in their clothing and accessories. Many people appreciate the fast shipping and the overall smooth ordering process, frequently mentioning the exceptional customer service that is always ready to help. However, some customers also noted issues with defective items and occasional problems with order delivery, including lost parcels or delays in customs. A few reviewers also expressed dissatisfaction with the return process for discounted items and communication regarding order issues.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of items,... See more

Customer service

Clients share positive opinions on customer service. Many customers highlight the exceptional and responsive... See more

Order

Reviewers express satisfaction with the ordering process. Many customers appreciate the simple online shop... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered from SCRT several times now- their pieces are so unique and incredibly high quality. For a gal like me who loves freaky movies and a good cap, nothing compares! Customer service is always... See more

Rated 5 out of 5 stars

Amazing designs & great quality products. Super impressed with the items I received, both in terms of quality and speed of delivery. I love the range of film/tv inspired clothes and accessories. I ord... See more

Rated 5 out of 5 stars

found these guys off an instagram ad, and decided to check them out. have since ordered multiple pieces from them and have been astounded every time. the quality and originality of the clothing always... See more

Rated 5 out of 5 stars

EDIT: I got a defective hat and we had a little miscommunication but they were extremely patient in the face of my frustration. The team/CS reps seem to genuinely care and are willing to work with... See more

Company replied


Company details

  1. Streetwear store

Written by the company

From a House on a Hill, in London 2010, SCRT® started as a self-funded project, working with local artists to produce short runs of exclusive print-wear. In the years since, the label has grown & developed into a forward-thinking, independent British streetwear brand collaborating with creatives from around the world. SCRT® are still a close-knit team, now working from our studio in Hackney, and flagship store on Shoreditch's Redchurch St. The brand draws influences from subcultures both past & present, whilst producing cut & sew collections focused on vintage-inspired workwear, with function and everyday use in mind.


Contact info

  • SCRT, 63 Redchurch Street, E2 7DJ, London, United Kingdom

  • scrt.onl

4.8

Excellent

TrustScore 5 out of 5

311 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

there garment are top quality and fit…

there garment are top quality and fit like a dream I haven't bought a pants or a hat yet but anything else like there t shirts fit really nice I always go for a medium and it seems to fit me perfect and I feel very comfortable in em

20 September 2025
Unprompted review
Rated 5 out of 5 stars

Great stuff

Great stuff, I had a lot of trouble with shipping on my end and they really helped me out in eventually getting my order to me. Great customer service and nice clothes

24 August 2025
Unprompted review
Rated 5 out of 5 stars

Film meets streetwear

As someone who's into film and streetwear, discovering SCRT has quickly moved into my top 5 brands to shop at. I'm eager to see what they come up with next and occasionally coming to their screenings.
I'm a fan of supporting local business, and all though I'm in South London, I have massive respect for anything London and UK based.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing designs & great quality…

Amazing designs & great quality products. Super impressed with the items I received, both in terms of quality and speed of delivery. I love the range of film/tv inspired clothes and accessories. I ordered a David Lynch t-shirt and a Twin Peaks sticker set - the t-shirt is really nice material and the detailing is stitched on, the stickers are unique and the designs are so cool. I will definitely be ordering again!

31 August 2025
Unprompted review
Rated 5 out of 5 stars

Love SCRT

Beautiful, high quality pieces and incredible costumer service!
I want to fill my entire wardrobe with their collections 🥰🩷

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Great brand

I like very much their products and their brand identity.
Besides this, their customer support was super helpful and quick, shoutout to Gabi!

31 August 2025
Unprompted review
Rated 5 out of 5 stars

Tom has helped me after my package…

Tom has helped me after my package sadly got lost by the carrier, and issued a credit for more awesome products. Which is coming with a set of incense as a present.

Kudos to Tom for being so kind and the whole SCRT team for delivery high quality products and services.

23 August 2025
Unprompted review
Rated 5 out of 5 stars

THE STORE TO BEAT

This store is my go to. Super love the whole concept and design element of SCRT. My daughter is 20 and also obsessed. Studying graphic design at the University of Leeds, she adores everything. A future dream job! Keep going SCRT as you're totally awesome.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company

Great company that produces exceptional, high quality clothes at an affordable price. Couldn’t recommend more!

2 July 2025
Unprompted review
Rated 5 out of 5 stars

I can only say

I can only say: What an amazing company. Truly the best customer support I have ever experienced.
I got a faulty shirt and therefore contacted the customer support. First they offered to take it back free but because of the distance and time, they offered to pay for a professional cleaning instead. Unfortunately the professional cleaning didn't work but then they offered a brand new shirt, no extra expenses.
Great customer oriented mindset and fantastic service. Can't recommend enough. And of course sick items all around!
Thank you SCRT!
- Kristoffer

26 June 2025
Unprompted review

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