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Scrumbles Reviews 

4,876
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 2,197 reviews, reviewers overwhelmingly had a great experience with this company. Many pet owners enthusiastically praise the exceptional quality of the food, noting remarkable improvements in their animals' coats, energy levels, and sensitive digestion issues. People also mention the seamless online ordering platform, flexible subscription management options, and consistently fast, reliable delivery services provided every single time. Some reviewers were not happy with occasional product inconsistencies, mentioning unexpected changes in the food smell or isolated quality issues such as mold. A few other people also felt that certain pets completely refused specific new flavours or struggled with unsuitable dry kibble sizes.

What people talk about most

Product

Reviewers describe satisfaction with the product, highlighting that their pets thoroughly enjoy the food and... See more

Quality

Consumers find quality to be a major highlight, with reviewers frequently praising the high meat content,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast shipping times and... See more

Order

Reviewers highlight positive aspects of order, frequently noting that the website is easy to navigate and... See more

Service

Customers expressed great satisfaction with the service, highlighting swift and efficient delivery alongside... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have anusual puppy a fussy lab called buddy but your salmon wet food and kibble he adores im on my second order and will most definatly subscribe when we get back from holuday, you can tell the dif... See more

Rated 5 out of 5 stars

Wish I’d discovered this sooner. It’s a little bit more pricey than Felix or Whiskas but it’s definitely worth it. 80% meat content as opposed to the standard 30% and no added grains and other crap. I... See more

Rated 5 out of 5 stars

Scrumbles has helped my cat with her itchy skin and tummy issues and she absolutely loves it. We've tried a few different flavours of both the biscuits, the wet food and treats and so far she loves... See more

Rated 5 out of 5 stars

Great service and reasonable price also. Most importantly though, my dog who was refusing everything I gave her and looking really depressed at meal times has gone back to doing little excited spins w... See more



Company details

  1. #172 of 258 best companies in Pet shop

Written by the company

Scrumbles is the number 1 for your pets number 2's! Providing cat and dog food with easy digestion at the core focus. All recipes are made from 100% natural ingredients with added pre, pro or post biotics for gut health!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5k reviews

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4.6

All reviews

(4,876)

2,142 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible packaging and shocking…


Terrible packaging and shocking customer serviceAbsolutely raging with this company. I bought a multi-pack of their tinned cat food and the metal ring pulls have snapped completely off on THREE separate tins now, making them nearly impossible to get into.When I messaged Scrumbles to tell them their packaging is faulty, they couldn't care less. No apology at all. They just demanded the batch numbers and told me I have to go deal with the supplier to get my money back. Shifting the blame onto a shop for a manufacturing defect that happened in their own factory is a joke.They’ve completely washed their hands of it and left me to deal with their mess. For a brand that pretends to be premium and caring, their customer service is non-existent. Waste of money and terrible attitude. Will never buy from them again.

16 September 2026
Unprompted review
Rated 2 out of 5 stars

My cat licks the gravy off the flakes…

My cat licks the gravy off the flakes of meat, which he leaves in the dish.

The dry Scrumbles cat food has proved a huge failure. I mix 5 different types of dry biscuits together for my cat, and I added Scrumbles biscuit to the mix. My cat dislikes the Scrumbles dry food so much that he fishes each tiny piece it out of his bowl and onto the kitchen floor.

19 September 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Was easy to ordered items required.
Complete updates on order from ordering to it being delivered. Which only took 2 days to arrive.

14 September 2026
Unprompted review
Rated 5 out of 5 stars

The delivery service is always great…

The delivery service is always great and on time. Customer service are always very helpful. Ordering is easy as is changing subscription items. The food,which is of a high quality, is always a firm favourite with Jackson and Myrtle ,I've never had to throw any away...ever!! We would highly recommend 👌

14 September 2026
Rated 5 out of 5 stars

Excellent service

Excellent service
Packed well for delivery
Have o my ordered turkey this time as the chicken kibble is smaller which our dogs like but not as much as the larger turkey kibble

14 September 2026
Rated 5 out of 5 stars

Excellent Service

Excellent service, swift delivery and packaged really well as a big order. My dogs LOVE this food, happy dogs, happy mum and that’s all that matters.

14 September 2026
Rated 5 out of 5 stars

My cat loves this food brand

My cat loves this food brand. We have had trouble with others. Love how I can mix and match my wet food order so Elton doesn't get bored of the same food. Loves the dry kibble as well. Good quality food at good price . Delivery fast and effective 5*

18 September 2026
Unprompted review
Rated 5 out of 5 stars

September 26 delivery was perfect…

September 26 delivery was perfect timing arriving the day before the previous order ran out. For the two previous months Golden Retriever Izabel had to eat the kibble belonging to her small terrier sister for a couple of days. Thank you to Fin for the helpful advice about timing future orders.

14 September 2026
Rated 5 out of 5 stars

Life changing

We just wanted to thank you for the difference you made to our cat Luffy. After a surgery and then a reaction to his injection, he was really struggling to gain weight like his litter mates. Initially we resorted to giving him baby cat food but knew this couldn’t continue so we tried scrumbles pate. I think you literally saved his life, but definitely our sanity. He’s now big and strong like his brothers and still loves his pate! @Maui.Meowey on insta

18 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent products as usual

Excellent products as usual. There was a minor issue as a number of trays had been dented and one split during delivery - most likely through bad handling by the parcel firm, but Scrumbles customer services dealt with this quickly and efficiently.

15 September 2026

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