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Scrumbles Reviews 

4,878
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 2,197 reviews, reviewers overwhelmingly had a great experience with this company. Many pet owners enthusiastically praise the exceptional quality of the food, noting remarkable improvements in their animals' coats, energy levels, and sensitive digestion issues. People also mention the seamless online ordering platform, flexible subscription management options, and consistently fast, reliable delivery services provided every single time. Some reviewers were not happy with occasional product inconsistencies, mentioning unexpected changes in the food smell or isolated quality issues such as mold. A few other people also felt that certain pets completely refused specific new flavours or struggled with unsuitable dry kibble sizes.

What people talk about most

Product

Reviewers describe satisfaction with the product, highlighting that their pets thoroughly enjoy the food and... See more

Quality

Consumers find quality to be a major highlight, with reviewers frequently praising the high meat content,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast shipping times and... See more

Order

Reviewers highlight positive aspects of order, frequently noting that the website is easy to navigate and... See more

Service

Customers expressed great satisfaction with the service, highlighting swift and efficient delivery alongside... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have anusual puppy a fussy lab called buddy but your salmon wet food and kibble he adores im on my second order and will most definatly subscribe when we get back from holuday, you can tell the dif... See more

Rated 5 out of 5 stars

Wish I’d discovered this sooner. It’s a little bit more pricey than Felix or Whiskas but it’s definitely worth it. 80% meat content as opposed to the standard 30% and no added grains and other crap. I... See more

Rated 5 out of 5 stars

Scrumbles has helped my cat with her itchy skin and tummy issues and she absolutely loves it. We've tried a few different flavours of both the biscuits, the wet food and treats and so far she loves... See more

Rated 5 out of 5 stars

Great service and reasonable price also. Most importantly though, my dog who was refusing everything I gave her and looking really depressed at meal times has gone back to doing little excited spins w... See more



Company details

  1. #172 of 258 best companies in Pet shop

Written by the company

Scrumbles is the number 1 for your pets number 2's! Providing cat and dog food with easy digestion at the core focus. All recipes are made from 100% natural ingredients with added pre, pro or post biotics for gut health!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5k reviews

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4.6

All reviews

(4,878)

2,160 reviews in the last 12 months

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Rated 1 out of 5 stars

all my Persian cats were violently sick…

all my Persian cats were violently sick for 2 days after eating this rancid dry food, never again will I put my pets through hell , I have had cats for 40 years and never had food do this to them the 3 bags I bought went straight into incinerator , as they were poison

21 August 2026
Unprompted review
Scrumbles logo

Reply from Scrumbles

Hi David! I’m really sorry to hear that your cats were unwell after eating the food. We’d really like to look into this for you, so please reach out to our customer service team directly with your order details and any information you have about the food, and we’ll be happy to investigate this further. Thanks, -Robyn

Rated 5 out of 5 stars

Great customer service

Great company. I ran out of food for my dogs before the next delivery was due. Within 24 hours of ordering my delivery had arrived and the dogs were happy

1 September 2026
Rated 1 out of 5 stars

I have 5 cats

I have 5 cats, 3 will eat the pate only 2 will eat the wet food and only 1 ate the dried food and vomited later. Will not be buying this again.

1 September 2026
Scrumbles logo

Reply from Scrumbles

Hey Mykel! Thank you for your review and for giving us a try, and we're so sorry to hear that your cats didn’t take to this recipe, we know how fussy our feline friends can be!

If you do decide to try again in future, we’d recommend gradually transitioning over 12–14 days by mixing increasing amounts of Scrumbles with their current food. This helps avoid tummy upsets and gives them time to adjust to the new taste and texture.

We also have a returns policy in place, which you can find on our website, so feel free to reach out if you'd like to generate a return! -Robyn

Rated 5 out of 5 stars

Easy to order and quick delivery…

Easy to order and quick delivery however our Chihuahua, who loves the meat Scrumbles, isn’t keen on the new fish variety. I’ll keep trying, giving it to him now and again and hope he gets a taste for it, as I have quite a lot
Since being fed on Scrumbles , his coat seems softer and he does eat well, if it’s the meat variety.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

At last a Scrumbles with fish

At last a Scrumbles with fish. My cockapoo cannot tolerate chicken, only your food with duck, she also has your dried salmon food. So now a very happy dog and owner! Thank you for a prompt delivery!

1 September 2026
Rated 5 out of 5 stars

Great service

Great service, great delivery, cat loves the chicken and fish in broth which we found hard to get in the shops hence using mail order.

31 August 2026
Rated 5 out of 5 stars

great everything honestly

great customer service, great quality, my cat never eats other brands which are usually processed, but he finishes a scrumbles can within an hour. No shade but ive tried all the 'organic fresh meat' brands and this is the only one he enjoys!

31 August 2026
Rated 5 out of 5 stars

Scrambles

Scrambles, loved by my dogs & I. Good grub, pleasing for even the most decerning palettes.
The wet food is the #No. 1 favourite of all the other slab trays, according to the canine companions!!

31 August 2026
Rated 5 out of 5 stars

Both of my dogs love this food.

Both of my dogs love this food.
Started with the dry salmon food as one has a fish diet, they both enjoyed it.
Ordered the wet salmon food as well, it was a big hit with them both. Lovely shiny coats and happy dogs 🐕.
Thank you 😊

31 August 2026
Rated 1 out of 5 stars

DPD ADVISED I WOULD GET MY ORDER ON 2nd…

DPD ADVISED I WOULD GET MY ORDER ON 2nd sept but as of 5th still not received. DPD are in general a really poor delivery company it will make me think twice about reordering as it makes it too much trouble

31 August 2026
Scrumbles logo

Reply from Scrumbles

Hi Lynne! I’m really sorry to hear about the delay with your order and the frustration this has caused. If you reach out to our customer service team, we can set up your account to use Royal Mail for future orders instead. We really appreciate your feedback and hope we can make your next experience a much smoother one! -Robyn 🐾

Rated 1 out of 5 stars

First time I have contacted them about…

First time I have contacted them about a big hard mass in the dry cat food.

It was so difficult to get to message to a human being, it was just AI & no phone number.

They didnt even bother to compensate a good customer.

I now buy elsewhere.

3 September 2026
Unprompted review
Scrumbles logo

Reply from Scrumbles

Hi Mr. Townsend! I can see that my colleague Brenda has already responded to you and has raised this with our technical team for further investigation. As the bag was purchased from a retailer, we’d suggest reaching out to them directly and requesting a refund or replacement. We really appreciate you bringing this to our attention. -Robyn 🐾

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