I had a good holiday and didn’t need to worry about insurance. Going through the online system produced a quote which initially very expensive. I phoned them though and found I’d selected a bunch of s... See more
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Review summary
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The bad news was that we had to make a claim post our Fiji boat charter. The good news was that Southern Cross provided an exceptional service in responding to this claim: - the process itself was... See more
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We use Southern Cross travel insurance all the time. We come back all the time even when we have checked out other insurances. Lucky for us we never have to use the insurance but going overseas with... See more
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Fortunately, I was not in need of my insurance for this trip, however I would not travel without it. I always use Southern Cross travel insurance as it is easy to buy online and the cost is reasonab... See more
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Company details
About Southern Cross Travel Insurance
Written by the company
We offer travel insurance that suits how you want to travel
We know how important it is to make sure you have the right type - and level - of cover, so we have different travel insurance policies to suit different types of travel, and the ability to personalise your cover to suit you with our optional add-ons. Whether you’re heading to Fiji for some R&R, London for an OE or Queenstown to hit the slopes, we’re with you.
Single trip travel insurance
Our award-winning single trip policy provides comprehensive cover for your international holidays! Learn moreMulti trip travel insurance
If you're planning on taking several trips overseas a year, our annual policy might be a more cost (and time) effective choice for you. Learn moreMedical only cover
Designed with the budget-conscious traveller in mind. This policy provides essential medical cover for your overseas adventures. Learn moreKiwi adventures
Designed for trips taken within NZ, this policy covers you for unexpected events like cancellations, rental vehicle excess and more! Learn moreCover for your big OE
Quality protection designed for New Zealand travellers planning to live or work overseas. Learn moreStudying in New Zealand
Comprehensive cover for international visitors while they're living and studying here in New Zealand Learn moreNon-resident cover
This policy is designed for international visitors coming to New Zealand to holiday, to live or for work. Learn moreWritten by the company
Trusted by travellers
Trusted by over 6 million travellers on their adventures worldwide+
+Based upon the total number of travellers we have insured across the markets where we operate for all our travel insurance products from January 1995 to June 2024.
Contact info
155 Fanshawe Street, 1010, Auckland, New Zealand
- 0800 800 571
- info@scti.co.nz
- scti.co.nz
4.5
Excellent
2k reviews
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Reply from Southern Cross Travel Insurance
Hi there, we're happy to hear you found our insurance to be a reasonable price. Thank you for the positive review.
Peace of Mind
Being covered for pre- existing conditions gave us peace of mind and the competitive pricing.
16 March 2026
Reply from Southern Cross Travel Insurance
Hi there, we're happy to hear that our coverage for pre-existing conditions provided you with peace of mind. Thank you for your positive feedback!
It was a good value and even though I…
It was a good value and even though I did not use it, I know that I have chosen a good company for my travel insurance.
5 April 2026
Reply from Southern Cross Travel Insurance
Hi there, we're happy to hear that you found our travel insurance to be a good value. Thank you for choosing us, and we appreciate your confidence in our company!
No trouble getting our travel…
No trouble getting our travel insurance, even though we are in our 70s and my husband has a pre existing condition. Staff were very helpful. Fair price too.
17 March 2026
Reply from Southern Cross Travel Insurance
Hi there, we're happy to hear that you had no trouble getting travel insurance and that our staff were helpful. We appreciate you mentioning the fair price, thank you for your feedback.
Easy to obtain the cover I needed and…
Easy to obtain the cover I needed and the communications were just right.
3 April 2026
Reply from Southern Cross Travel Insurance
Hi there, we're happy to hear that you found the cover you needed easily. Thank you for your feedback!
No claims made but peace of mind when…
No claims made but peace of mind when travelling. Happy that we have a sound backing from a very reputable organisation.
3 April 2026
Reply from Southern Cross Travel Insurance
Hi there, we're happy to hear that our services provide you with peace of mind during your travels. It's great to know you felt supported. Thanks for your feedback.
Very responsive and reassuring when I…
Very responsive and reassuring when I rang with questions about my coverage easy to access on the phone.
3 April 2026
Reply from Southern Cross Travel Insurance
Hi there, we're happy to hear that our team was responsive and reassuring when you contacted us! We appreciate you highlighting our accessibility and your positive experience.
I did a few claim for medical
I did a few claim for medical, denstist, glasses, and all finished perfectly.
But sadly when i claimed 7 days before expired, not responded yet, and already send email to asking but haven't replied yet until expired.
2 April 2026
Reply from Southern Cross Travel Insurance
Hi there, thank you for your feedback. We’re sorry to hear your experience with the claims process. If you’d like us to assist with your claim, please contact us at info@scti.co.nz or 0800 800 571.
Reply from Southern Cross Travel Insurance
Hi there, we're happy to hear that our claims process has been easy for you. Thank you for your positive feedback and for sharing your experience.
Prompt pay out
I had lost the wallet while travelling in Japan. The police report was enough to prove the accident. The pay out decision was prompt and in full as per policy.
1 April 2026
Reply from Southern Cross Travel Insurance
Hi there, we're glad the payout decision was prompt and in full, as per the policy. Thank you for your feedback.
Paper was straight forward to …
Paper was straight forward to complete.
Pricing good
Detailed paperwork to take with me.
Will continue to use your service
2 April 2026
Reply from Southern Cross Travel Insurance
Hi there, we're happy to hear that the process was straightforward and the pricing suited your needs. Thank you for your feedback!
Having no worries if some unfortunate…
Having no worries if some unfortunate thing happened to me on my trip as Southern Cross travel insurance would have looked after my needs.
1 April 2026
Reply from Southern Cross Travel Insurance
Hi there, we're happy to hear that our travel insurance gave you peace of mind during your trip. Thank you for your feedback.
Thanks
Thanks, site very easy to use and understand. Price for travel insurance was lower than other places I searched. This is my 3rd time using Southern Cross Travel Insurance.
26 March 2026
Reply from Southern Cross Travel Insurance
Hi there, we're happy to hear that our site was easy to use and that you found our travel insurance prices competitive. Thank you for being a loyal customer!
Simple to join and get a quote with required coverage.
Very easy to join and get a quote. Communication about the policy and pre travel was appreciated.
Although did not have to use the policy - would recommend it to other potential users.
1 April 2026
Reply from Southern Cross Travel Insurance
Hi there, we're happy to hear that joining was easy and our communication was helpful. Thanks for your feedback!
Reply from Southern Cross Travel Insurance
Hi there, we're glad you found our services easy to arrange and cost-effective. Thank you for your positive feedback!
From Getting quote online to buying…
From Getting quote online to buying policy online was easy and convenient. Claim process is very easy and got processed within 3 working days.
31 March 2026
Reply from Southern Cross Travel Insurance
Hi there, we're happy to hear that you found getting a quote and buying a policy online easy and convenient. We're also glad your claim was processed quickly. Thank you for your positive feedback!
Good price
Good price, with extra addon for scooter hire available, even though I didn’t hire.
12 March 2026
Reply from Southern Cross Travel Insurance
Hi there, we're happy to hear that you had a positive experience.
Reply from Southern Cross Travel Insurance
Hi there, We're happy to hear that you found our communication helpful and the process easy. Thank you for your positive feedback!
Perfect cover
Took a policy with $0 excess the day before the trip. Sign up was easy and quick.
Two days before the end of the trip my wife broke a tooth. Called the 24
He helpline. Told what was needed for a claim. Got the tooth fixed on Thursday, claimed on Friday. Got paid in full on Tuesday!!
Can’t fault the service!!
Amazing!’
26 March 2026
Reply from Southern Cross Travel Insurance
Hi there, we're happy to hear that the sign-up process was easy and quick. We're glad we could support you and that the claim was paid quickly. Thank you for your positive feedback!
I was fortunate not to have to claim on…
I was fortunate not to have to claim on my policy.However I found it very easy to deal with company and they did keep in touch during my travel and on return
30 March 2026
Reply from Southern Cross Travel Insurance
Hi there, thank you for sharing your positive experience with us!
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