Southern Cross Travel Insurance Reviews 

Simple to organize

We bought Travel Insurance from SCTI for our recent trip to Thailand. We didn't need the insurance but it was good to have the assurance that it was there if we did need it!

Easy to purchase, competitively priced, I didn't need to use the policy fortunately but it was good to have it there.

It was easy to get the insurance set up online, it was an affordable price and it was clear and easy to understand.
Access while overseas although a bit faffy (I understand the need for security) was easy enough.
The claims process was mostly easy to fill in and the results of my claim was welcomed at a very stressful time for my family.
Thank you

Airline broke my language and you want a $250 excess over a 150 dollar bag bloody joke

Whenever I travel, I choose Southern Cross Travel Insurance. Their service is always clear, easy to understand, and straightforward to use. Thankfully, I haven't had to make a claim, but my experience with them gives me confidence that they'd be there when needed.

We were pleased we had cover for anything that could have arisen but were happy we didn't have to claim for anything. So can't comment on the claims side.

I highly recommend Southern Cross Travel Insurance as they have been exceptional at resolving a travel claim due to a significant disruption to our holiday plans. I was able to speak to a Customer Support representative very quickly, who promptly reassured me that my children and I would be taken care of financially in respect of booking a new transfer to our initial destination. The claim form was incredibly straightforward and within 72 hours I received an email confirming our claim was accepted and would be paid in full. I have previously used Allianz, and while their service was superb, Southern Cross outperformed them by providing such a speedy resolution and straightforward claim process. I love the fact there is a zero excess option also. No one ever wants to be in a position where travel plans are disrupted, but it's very reassuring to know you're with a travel insurance company that's there to support you. Thank you Southern Cross for enabling my family and I to have a smooth journey for our overseas trip. We can now and look forward to a wonderful holiday.

We needed to put in for a claim as my daughter got Bali belly while on holiday in Bali, Southern Cross was great to deal with and paid out quickly with definitely use them again.

Expensive.
No claims needed thankfully.

Good value for price

The bad news was that we had to make a claim post our Fiji boat charter. The good news was that Southern Cross provided an exceptional service in responding to this claim:
- the process itself was all on-line and super easy;
- we then heard back (from a real person!) within an hour of submitting the form;
- there were a couple of quick questions asked and then the claim was accepted and processed the following day, with payment received two business days after. All-in-all the claim was fully handled inside of a week of first lodging - simply amazing! With thanks to Southern Cross for your work in putting a client-friendly process together, and to your team for their commitment to providing a fast & efficient service.

Was very easy to apply and hassle free.

I had peace of mind knowing I had Southern Cross Travel Insurance organised when flying to Australia 🙏
😊

Had to make two claims on my short trip to thailand, and both times Southern Cross was incredibly helpful! An outcome had been made and payments were in my account within a couple of days of my claims. Thank you so much!

The team was efficient and very easy to deal with!

The price was reasonable and covered everything I needed for me

It is an easy process. There are check ins along the way; before you leave, while you are away and when you return which is reassuring if you needed support.