Southern Cross Travel Insurance Reviews 

We had a medical event that required urgent hospitalisation. Southern Cross call center were awesome, polite and tried to be helpful. They were let down by the support team.

If you make a claim, make sure you call them constantly to get action. Examples include, the did not reach out to the GP and hospitals to get medical information - after 12 hours I called, and then the emails were sent to both parties, delaying medical treatment and approval of the claim. We sent several emails to advise that change of flights had to be done by 2pm, I call 1 hour past this and flights had not been actioned. We were at the airline counter and the airline could not let us board as no medical clearance had been provided. Southern Cross medical, had to approve the flights and travel but did not inform the airline, and were not available at our flight time. The local hospital did spoke directly with the airline. The claim was an administrative nightmare with very poor systems to get information. We also did not get responses to our emails, follow up phone calls were always required.

If you make a claim or need urgent medical assistance, call them every step of the way.

I find Southern Cross easy to deal with, quick easy solutions and very helpful

Very easy to book online

SX travel insurance payed out as per our policy- no hassle after a MVA in America last year

easy to use and very informative, understood what I was covered for.

Easy online application. Comprehensive policy. Easy to understand. Haven't experienced their claim process as everything went well on my trip!

Easy to arrange online travel insurance, we didn't need to claim anything.

Southern Cross offered insurance to both my husband and I even in light of my husbands emerging health issues. We were thankful for the cover and sense of security it offered should anything go wrong on our cruise. They were also the most competitive price wise.

So easy to organize the policy online and amazing follow up emails as reminders of up oncoming trip Also great handy hints emailed to support traveling overseas

I checked out and got a few quotes for travel insurance, this one was the most reasonable and with good benefits, and was done in minutes

Easy to navigate, price competitive, got a real helpful person over the phone when i had a few more questions, My family members that travel alot also recommended SCTI. So far so good.

It was a simple process to purchase our travel insurance and we trust dealing with Southern Cross we had no issues

Was easy to buy policy online. Very clear what the coverage is. Price was good.

Had to log a claim for damaged luggage during my airline travel, waited 2 + weeks and yet to receive even a claim number or acknowledgement from southern cross.

What appealed to me was that when we returned from our trip, Southern Cross Travel Insurance got in touch to ask whether we had any claims we would like to make. I was impressed by the follow-up, though there wasn't any claim to be made. I thought it was a very professional and caring approach...

The information on website was very helpful tn see exactly what you get.

I was worried about a pre existing condition, I know it's not affecting my health but didn't want a potential claim turned down if I didn't declare it, but I was concerned about the effect on my premium it would have if I did declare it. I needn't have worried, after ringing southern cross they put all my fears to rest. After declaring my pre existing condition and electing not to have it covered it had zero effect on my premium.
I highly recommend Southern cross medical travel insurance.

Very fast and easy to get a quote and sign up for insurance. Will definitely use again on my next trip