I had a good holiday and didn’t need to worry about insurance. Going through the online system produced a quote which initially very expensive. I phoned them though and found I’d selected a bunch of s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The bad news was that we had to make a claim post our Fiji boat charter. The good news was that Southern Cross provided an exceptional service in responding to this claim: - the process itself was... See more
Company replied
We use Southern Cross travel insurance all the time. We come back all the time even when we have checked out other insurances. Lucky for us we never have to use the insurance but going overseas with... See more
Company replied
Fortunately, I was not in need of my insurance for this trip, however I would not travel without it. I always use Southern Cross travel insurance as it is easy to buy online and the cost is reasonab... See more
Company replied
Company details
About Southern Cross Travel Insurance
Written by the company
We offer travel insurance that suits how you want to travel
We know how important it is to make sure you have the right type - and level - of cover, so we have different travel insurance policies to suit different types of travel, and the ability to personalise your cover to suit you with our optional add-ons. Whether you’re heading to Fiji for some R&R, London for an OE or Queenstown to hit the slopes, we’re with you.
Single trip travel insurance
Our award-winning single trip policy provides comprehensive cover for your international holidays! Learn moreMulti trip travel insurance
If you're planning on taking several trips overseas a year, our annual policy might be a more cost (and time) effective choice for you. Learn moreMedical only cover
Designed with the budget-conscious traveller in mind. This policy provides essential medical cover for your overseas adventures. Learn moreKiwi adventures
Designed for trips taken within NZ, this policy covers you for unexpected events like cancellations, rental vehicle excess and more! Learn moreCover for your big OE
Quality protection designed for New Zealand travellers planning to live or work overseas. Learn moreStudying in New Zealand
Comprehensive cover for international visitors while they're living and studying here in New Zealand Learn moreNon-resident cover
This policy is designed for international visitors coming to New Zealand to holiday, to live or for work. Learn moreWritten by the company
Trusted by travellers
Trusted by over 6 million travellers on their adventures worldwide+
+Based upon the total number of travellers we have insured across the markets where we operate for all our travel insurance products from January 1995 to June 2024.
Contact info
155 Fanshawe Street, 1010, Auckland, New Zealand
- 0800 800 571
- info@scti.co.nz
- scti.co.nz
4.5
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Travel Insurance
Was easy to buy policy online. Very clear what the coverage is. Price was good.
19 May 2026
Reply from Southern Cross Travel Insurance
We're glad to hear our online policy purchase was easy and clear. Thank you!
Long wait time when trying to claim
Had to log a claim for damaged luggage during my airline travel, waited 2 + weeks and yet to receive even a claim number or acknowledgement from southern cross.
14 May 2026
Reply from Southern Cross Travel Insurance
Hi Catherine. We are sorry to hear about the delay in processing your damaged luggage claim. We understand your frustration and are looking into this matter to ensure you receive an update soon. Please feel free to email us info@scti.co.nz with more information. Take care.
Professioanal and caring appraoch
What appealed to me was that when we returned from our trip, Southern Cross Travel Insurance got in touch to ask whether we had any claims we would like to make. I was impressed by the follow-up, though there wasn't any claim to be made. I thought it was a very professional and caring approach...
20 May 2026
Reply from Southern Cross Travel Insurance
We're so glad to hear our proactive follow-up impressed you and demonstrated our professional and caring approach. Thank you for sharing your positive experience!
The information on website was very…
The information on website was very helpful tn see exactly what you get.
16 May 2026
Reply from Southern Cross Travel Insurance
We are so glad our website was helpful. Thank you for your kind words!
Pre existing condition
I was worried about a pre existing condition, I know it's not affecting my health but didn't want a potential claim turned down if I didn't declare it, but I was concerned about the effect on my premium it would have if I did declare it. I needn't have worried, after ringing southern cross they put all my fears to rest. After declaring my pre existing condition and electing not to have it covered it had zero effect on my premium.
I highly recommend Southern cross medical travel insurance.
18 May 2026
Reply from Southern Cross Travel Insurance
We are so pleased to hear that our team was able to alleviate your concerns regarding your pre-existing condition and its impact on your premium. Thank you for sharing your positive experience and recommendation.
Very easy and fast service
Very fast and easy to get a quote and sign up for insurance. Will definitely use again on my next trip
17 May 2026
Reply from Southern Cross Travel Insurance
We're so glad you found our quote and sign-up process easy. We appreciate your kind words!
Reply from Southern Cross Travel Insurance
We're glad you enjoyed your experience. We appreciate your positive feedback.
Easy and helpful
17 May 2026
Reply from Southern Cross Travel Insurance
We appreciate your positive feedback!
Easy online quote and sign up tool
The online quote and sign up process was easy and fast with confirmation sent via email immediately. I didn't make any claims so I cannot speak for that part.
17 May 2026
Reply from Southern Cross Travel Insurance
We're so glad our online process was easy and fast for you. Thank you for sharing your positive experience!
A mostly honest review.
I could not give an entirely honest review, because I never had a need for it on this trip. The peace of mind was definitely 5 star worthy. The price was very reasonable.
17 May 2026
Reply from Southern Cross Travel Insurance
We're glad our service provided peace of mind, even without needing it. We appreciate your positive feedback on the reasonable price.
Very easy online process
Very easy online application process and the pre-existing medical conditions section was very well designed and simple to complete.
10 May 2026
Reply from Southern Cross Travel Insurance
We're glad our online application and medical section were easy to use. Thank you for your positive feedback!
The journey was well run the only…
The journey was well run the only criticism was that on the Journey from Melbourne the hand dryer on the toilet car C wasn't working and we came back a day later from Adelaide to Melbourne same car C and it still wasn't working, which I though was a bit slack at least have some hand towels available for people to dry their hands with, and the windows were dirty which lessened the experience as you spend most of your time looking out the window over the 10.5 hours travel.
15 May 2026
Reply from Southern Cross Travel Insurance
We appreciate your feedback. We are sorry to hear about the issues with the hand dryer and the dirty windows!
Reply from Southern Cross Travel Insurance
We're happy to hear that arranging your comprehensive cover was easy. Thank you for your positive feedback.
Never needed to claim for my trip so…
Never needed to claim for my trip so cannot make reference
Price is alway more than one would like
Service to take out policy was painless
15 May 2026
Reply from Southern Cross Travel Insurance
We appreciate your feedback and are glad the policy process was smooth. Thank you!
Claim handled quickly and without hassles.
I had to make a claim for lost eyeglasses. The claim was paid out quickly and with no hassles.
14 May 2026
Reply from Southern Cross Travel Insurance
We are pleased your claim was handled quickly and efficiently. Thank you for sharing your positive experience.
Good value for money and peace of mind..
The Southern Cross Policy was easy to understand in terms of benefits and services for two people and was the best value for money to give us peace of mind..
14 May 2026
Reply from Southern Cross Travel Insurance
We're so glad our policy provided peace of mind and was easy to understand. We appreciate your positive feedback!
Reply from Southern Cross Travel Insurance
We're glad to hear things went smoothly for you. We aim for a hassle-free experience.
Just the feeling that I was covered
13 May 2026
Reply from Southern Cross Travel Insurance
We are so glad you felt supported. We appreciate your kind words.
We didnt have to claim but it was good…
We didnt have to claim but it was good to know we were fully covered in case we did need it
13 May 2026
Reply from Southern Cross Travel Insurance
We're glad to know you felt secure with our coverage. Thank you for your positive feedback.
Reply from Southern Cross Travel Insurance
We're so glad you found the sign-up process easy and quick! We appreciate your kind words.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.