In my experience, shipping to the UK takes around 1 week, and I didn’t have to pay any import fees or customs charges. The items look cool, the sizes are a bit weird and probably not for everyone. T-s... See more
Company replied
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Review summary
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Reviews shaping this summary
All of their items are heavily cropped, but this isn’t made clear on their pictures, I’m 6’4 so all their clothes look stupid on me even though I like the designs. £10 delivery then have to pay anothe... See more
Company replied
the support team was very friendly and helpful. Great garments except for one im sending back now but it was no problem the support team was helpful and understanding. Btw I love these unique pieces o... See more
Company replied
Quick delivery! The products I ordered were definitely oversized so I’m glad I sized down as they also inform you on some of their designs on the website. The quality is great for the price! Only have... See more
Company replied
Company details
Written by the company
Scuffers® is a clothing brand founded in 2018 based in Madrid. In full national and international growth, with a commitment to quality garments and all through an everyday urban aesthetic and full of light, with an undertone of exaltation of personal and differentiating nuances that seek a tireless personal growth. Scuffers was born with the purpose of representing every person who is willing to be more real. More alive. More honest with himself. More proud. More ambitious. In short, more THEM. As Always, With Love
Contact info
Pozuelo de Alarcón, 28023, Madrid, Spain
- help@scuffers.es
- scuffers.es
3.5
Average
20K reviews
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Scuffers
We appreciate you sharing your feedback! We're happy to know you found our clothes good quality and had no shipping issues.
all went wrhong
17 April 2026
liked a lot so cute
20 April 2026
Great customer service!
My niece loves her sweatshirt I got her for her birthday. Customer service was great, they respond quickly.
23 April 2026
Reply from Scuffers
We appreciate your wonderful feedback! We are so glad to hear that your niece loves the sweatshirt and that you were pleased with our customer service.
Reply from Scuffers
We appreciate your positive feedback! We're so happy you had a great experience with our quick delivery and easy shopping.
the most hoodie i’ve EVER had
20 April 2026
Reply from Scuffers
We appreciate your positive review! We are so glad you are enjoying our hoodie; we hope it is the best you will ever have!
My jacket has a huge rip in it and was…
My jacket has a huge rip in it and was a few days late. I really want to like it but I’m a little upset.
24 April 2026
Reply from Scuffers
We're so sorry your jacket arrived damaged and late. We value your feedback and will look into how this happened. We appreciate your patience.
It was just a frustrating experience…
It was just a frustrating experience from start to finish. Our package got lost
24 April 2026
Reply from Scuffers
We regret that your experience was frustrating, especially with the lost package. We appreciate your feedback and will review our processes.
Item not arrived
I ordered on 21st April and still haven't received my order.
Ive emailed with no response I payed £50which is a lot for 1 top not to arrive....
Poor
24 April 2026
Reply from Scuffers
We are very sorry to hear that your order hasn't arrived and that you have not received a response to your email. We'll investigate this issue. Thank you for letting us know.
Reply from Scuffers
We're happy to hear that you had a great experience with our fast shipping and excellent service. Thank you for your positive feedback!
Best Hoodie
As expected, the sizing and quality is great!! Really happy about the purchase i made. One of the best hoodies i own
23 April 2026
Reply from Scuffers
We appreciate your positive feedback! We are so pleased to hear that you're happy with the sizing and quality of your hoodie. Thanks for your purchase!
Reply from Scuffers
We're happy to hear that you are satisfied with the fitting and quality. We appreciate your kind words regarding our service.
Really complicated return policy
You can only exchange or return items at the exact same store where they were purchased, within 14 calendar days (day 1 being the same day of purchase...). They also told me they would send me a gift receipt by email, but it never arrived. A bad place to buy things as gifts...
19 April 2026
Reply from Scuffers
We appreciate you bringing this to our attention. We regret that the return policy and gift receipt experience did not meet your expectations. We'll review our procedures to improve our service. Thank you for your feedback.
Reply from Scuffers
We appreciate you sharing your feedback. We're happy to hear that you had a positive experience with our delivery and quality.
Amazing, but different colour
The hoodie came in super quick, and I absolutely loved how it looked! However, I purchased the raw blue hoodie, and it came looking more green than blue. Overall, an amazing experience though- would purchase again!
9 April 2026
Return service costs are horrendous
The T-shirts I bought were great, one was rather thin, that’s why I wanted to send it back but then I saw that a return costs around £15 which was quite shocking. Other than that the service was great. I recommend this shop!
20 April 2026
Reply from Scuffers
We appreciate your feedback and are glad the service met your expectations. We're sorry to hear about the T-shirt's thinness and the return costs. We'll review our return policies. Thanks for recommending us!
The delivery took too long than I…
The delivery took too long than I expected but the product was great
3 May 2026
Unprompted review
Reply from Scuffers
We appreciate your feedback and are sorry the delivery took longer than expected. We're glad you liked the product!
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