Item turned but broken. When I contacted customer support they would only offer me £5 voucher for a future purchase! Obviously I have no plans to buy more faulty products!
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Review summary
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Reviews shaping this summary
Poor quality, flimsy fabric. Advertised 'tummy control' and there isn't any. Overpriced for poor quality. Can buy better at Kmart!
I ordered without looking at previous reviews so was apprehensive whilst waiting for a long time before they arrived. I was fortunate that one costume did fit - even though I’m a 12, it’s an XL and th... See more
I was nervous to order a swim suit online, especially after reading some of the reviews, but I did receive my swimsuit after 10 days. It was the correct suit and size, well made, and seemed like quali... See more
Company details
Written by the company
Welcome to Seafancy, a chic women's swimwear brand that combines style, comfort, and coverage. We offer a diverse range of trendy swimwear for women. Here, alongside classic styles, you'll delight in discovering hidden treasures like our adorable "boyleg style" swimsuits. They preserve the intricate beauty of traditional women's swimwear while enhancing functionality: improved support and comfort, extended bottoms, double-layer protection, added pockets, expanded size ranges, and more, catering to diverse female bodies and various needs. If you're looking for a swimsuit that offers more coverage and is great for staying active, but you're not into basic sporty styles—then we’ve got you covered! Plus, we're super mom-friendly and have great options for curvy sizes too! Every piece here is created with love and sincerity. please discover your perfect some look at Seafancy.com and make a splash with confidence and flair.
Contact info
United States
- service@seafancy.com
- seafancy.com
2.5
Poor
2K reviews
Replied to 3% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Inferior quality and poor communication
I purchased a swimsuit off Sea Fancy au, and found that it was of inferior quality. The elastic on the straps is visible and not sewn in properly. The fabric looks of inferior quality. The swimsuit also is too big around the bottom half. I emailed, and it bounced back six times. I am requesting a full refund, including the cost of shipping this item back to the company. Based on this experience, I would not purchase from Sea Fancy again, and I would caution others to be very careful about their own purchases, considering the communication is very difficult post-purchase. I do not usually review publicly, preferring to give a company the chance to do the right thing. However, in this case, I have tried to communicate, and it has not worked.
2 November 2024
Unprompted review
Reply from Seafancy
Dear Becker Philippa, we are sorry for this inconvenience and empathize with your frustration.
It looks like you might have sent your email to the wrong address. Our customer service email is service@seafancy.com. Outside of holidays, we typically respond within 24 hours. Since your feedback was submitted directly through the website, we’re unable to locate your order number in our system. Could you please send us your order number along with your request? We’ll make sure to assist you as quickly as possible!
Please check it at your convenience. We hope to hear from you soon.
Very responsive customer service…
Very responsive customer service department. I had a concern with a a double pending transaction on my account and upon reaching out, they were quick to verify and address my concerns,
10 November 2024
Wrong size sent with cut off tags
First of all, there was a lot of confusion when I emailed about my places order and one of my items I ordered I wasn’t able to receive. One of the items that was sent to me was completely wrong size. And both were missing tags which were clearly cut off. That made it look like the items were not new. Ended up returning both items which was a lot of back and forth emailing as well. At least they seemed friendly.
5 November 2024
Reply from Seafancy
Dear Sulamita M, thank you for your feedback.
We’ve already communicated with our shipping warehouse about the situation and are enhancing our supervision. We apologize for any inconvenience this may have caused, and we truly appreciate your support and trust. Wishing you a wonderful day!
Incorrect size chart and terrible customer service
Your sizing chart was incorrect. It said I needed size XL. The swimsuits were huge. When I contacted the company to return them and get the correct size I was told I couldn't speak with a person. I was told I needed to keep the suits and order new ones. I ultimately did order the correct size in each of the 3 suits and had to pay extra since I used a discount code on the first order. I will not use your company again and have told many friends of my experience. I doubt they will order from you either.
16 November 2024
Reply from Seafancy
Dear Mary, thank you for your feedback.
If you’re unsure about choosing the right size, feel free to reach out to our customer service team before making your payment. That’s what we’re here for, and helping you is part of our job. We’re happy to assist with any questions you have.
Regarding the after-sales service for this order, we’d like to apologize if anything caused offense. However, we want to clarify that we did not ask you to pay any additional fees. According to our return policy, if you choose to keep the item and receive a gift card for a reorder, the gift card amount will be equivalent to the amount you actually paid for the original order. This means the amount after applying discount codes is the same as the value of the gift card we’ve provided to you.
Please check it over at your convenience. Wishing you a wonderful day!
Out of stock items should never be charged
I ordered 2 baithing suits. The next day I received an email stating they were both out of stock. Instead of refunding my money they sent and email suggesting I change my order. Only when I read the complete email do I find out I needed to respond to the email asking for a refund. Which I have not received yet.
9 December 2024
Reply from Seafancy
Dear Customer, thank you for your feedback.
We’ve processed your refund, and it will be issued to your original payment method. You should receive it within 5-15 business days. Please feel free to check it at your convenience. This out-of-stock situation is an isolated incident, and we sincerely apologize for any inconvenience it may have caused.
If you have any other questions, please don’t hesitate to reach out. Wishing you a wonderful day!
It took way too long to get here and I…
It took way too long to get here and I feel like it wasn’t true to size
10 July 2024
Reply from Seafancy
Dear Isabel Ayala, thank you for your feedback.
Our shipping timeframe is typically 7 to 15 business days, but it may vary depending on the region and shipping method. Based on our records, your order was delivered within the promised timeframe, though we regret that it did not meet your expectations.
If the size isn’t right, you can request an exchange or return within 30 days from the shipping date. Additionally, if you’re unsure about sizing when making a purchase, feel free to reach out to our customer service team before completing your payment. We’re more than happy to assist you, and that’s part of the service we offer!
Please check it over at your convenience. Wishing you a wonderful day!
Love the styles
I really love the styles. I haven’t worn it yet, but I really like the boy short.
2 December 2024
Nice variety!
The suits are really nice, and they have a lot of variety. I wish they had better support in the bust other than their useless flat pads (I had to invest in some self adhesive gel inserts that worked very well), and I wish their return process was easier -- many steps to convincing them I wanted to return some, and going thru the process of returning, paying to return, and following up
28 November 2024
The checkout page took too long to…
The checkout page took too long to work. It’s been 5 days I placed an order and still no update. With this pace if I don’t get my package delivered by Dec 4th, even after paying $11 for shipping, please cancel my order as I won’t get it before my trip.
22 November 2024
Reply from Seafancy
Dear Pratyusha Adusumalli, thank you for your feedback.
We’ve checked and found that your order was shipped 4 days ago, on November 22nd. You can refer to the shipping information on our website. Order processing typically takes 1-3 business days, and shipping times vary by location, so please take a look.
As for the tracking information, it can take a few days after the order is shipped for the tracking number to become active in the courier's system. If the information is not available, please check again later.
Thank you for your patience and support. If you have any other questions, please feel free to contact our customer service team directly at service@seafancy.com. We’ll be happy to assist you.
Poor quality products
I wish I had read these comments before I placed my order. I left my review on their website (the product page) but it never shows. They have filtered the negative comments. No wonder their most recent 5-start review was from 2020 - a bit creepy and dishonest.
I ordered a set of takini top and boy shorts. They arrived with unfinished stiching. Very disappointing.
26 November 2024
Unprompted review
Reply from Seafancy
Dear Thy, we are sorry to see that this experience did not meet your expectations.
We take the quality of our garments very seriously and we always aim for our products to meet our customer's satisfaction. After receiving your feedback, we’ve immediately arranged for our after-sales customer service team to get in touch with you. Once the verification process is complete, we’ll promptly proceed with your compensation.
As for the review concern, we’d like to clarify a few points. First, Trustpilot does not give brands the ability to filter negative reviews. Both negative and positive reviews are handled by Trustpilot’s official moderation process before they appear on any brand’s page. Second, Trustpilot’s homepage currently prioritizes service reviews, which is why the product review you left may not be displayed on the main page. This is also out of our control. Lastly, positive reviews about us are actually always updated so you can check again.
Thank you for your feedback, and please reply to our customer service email at your convenience. We’re happy to assist you!
The swimsuit looks amazing and feels…
The swimsuit looks amazing and feels great to wear-stylish, comfortable, and perfect for swimming. The only thing that could make it even better is the option to mix and match size for the top and bottom. Overall, it's a great purchase that I'd recommend!
9 November 2024
Kudos to the amazing service
Kudos to the amazing service! Before purchasing, they patiently answered all my questions about the bikini. After I placed my order, they sent me email updates with order confirmation and shipping details. The package arrived in about 8 days, super efficient!
6 August 2024
Great photos
Loved your photographs and ease in ordering. Can't wait to get my two swimming suits.
23 November 2024
Not arrived
Hello there, I havent yet recieved the order confirmation or any tracking advice. Given I had not received any order information I placed another order. So I'm now waiting for 2 costumes! and will return one. I am going away next week and specifically ordered for this trip.
Please advise
Katie
24 November 2024
Unprompted review
Reply from Seafancy
Dear Katie Walker
Thank you for your feedback. We’ve assigned a team member to check the status of your order and process your after-sales request. An email has been sent to the address you provided with your order. Please check it over at your convenience.
Typically, we would have already sent you a confirmation email. If you still have not received it this time, it is possible that the e-mail address you have reserved for us is incorrect. Feel free to reach out to us anytime at service@seafancy.com for further assistance.
We appreciate your love and support. Wishing you a wonderful day!
Best regards,
Seafancy.com
Ordered a week ago
Ordered a week ago - still unfulfilled. No updates, no correspondence
17 November 2024
Reply from Seafancy
Dear Mike Kelly, thank you for your feedback.
We’ve arranged for a team member to reach out to you. Thank you for your patience and support! If you have any other questions, please don’t hesitate to contact us at service@seafancy.com.
Wishing you a wonderful day! Please check it over at your convenience.
The swimsuit is decent
The swimsuit is decent, but it didn't fully meet my expectations. The design is nice, and the material feels okay, but the fit was a bit off for my body type. The straps aren't as adjustable as I had hoped, and the tummy control isn't as supportive as advertised. It's not bad, but I probably wouldn't choose this one again.
2 October 2024
Blue is my favorite!
After a long time of selection, I chose my favorite blue plaid swimsuit, Which is very good overall.
13 November 2024
This swimsuit is awesome
This swimsuit is awesome! The quality is surprisingly good for the price, and it really accommodates my body type. It's hard to find something that fits well and looks good, but this one does both. Plus I love that the shorts have pocketa! It's a great bonus if you are like me and want to wear it for a run afterward. Only downside is that the bottoms ride up a bit in the water, but overall, I'm super happy with it!
14 November 2024
Hasn’t shipped in the time frame..
I ordered on Nov. 4, 2024, it’s now Nov. 19th and I have not received shipping confirmation; the status of my order still shows unfulfilled.
5 November 2024
Reply from Seafancy
Dear Brandee Shiner, thank you for reaching out to us regarding your recent order.
Our team has already assigned staff to follow up on the status of your order and will email you today with an explanation. Please check your inbox at your convenience. Thank you for your support and patience.
If you have any other questions, feel free to reach out to us anytime at service@seafancy.com. Wishing you a wonderful day!
Never received order and never received…
Never received order and never received and email to say that it was even dispatched or on it's way.
Order number #1730832621-892686-213
Also when I try to track the order on the website. I fill in the order number or my email address and the page just reloads it doesn't take me to a tracking page to actually track my order.
I have also emailed their service email as well to find out about my order and to get a refund due to it never arriving.
18 November 2024
Unprompted review
Reply from Seafancy
Dear Jessica Davison, thank you for reaching out to us regarding your recent order.
We’ve sent the shipping information to your email. Your order was shipped on November 6. Our order processing takes 1-3 business days, and shipping typically takes 7-15 business days, so it’s still within the expected timeframe. Please wait a few more days. If you have any questions, feel free to reach out to us anytime!
Please check it over at your convenience. Thank you for your trust and support.
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