Never had issues when purchasing diamonds here but sometimes it says fail purchase idk why I chose the diamond tags and it won't works but Atleast the deal her ewse actually good too
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The transactions are pretty smooth and easily manageable. The website is also not cluttered with annoying ads & a very user-friendly interface.
Company replied
Customer service greatly improved. Been using since 2023, and currently I am satisfied. I always use mobile recharge and yesterday (nov252025) i accidentally chose a wrong network. Payment has already... See more
Company replied
the price is around 20% cheaper, customer service was amazing, and i mean AMAZING. Makes me want to spend money on the game. Getting the grasp of using 2 sites and link copy paste was a bit confusin... See more
Company replied
Company details
Written by the company
SEA Gamer Mall Sdn Bhd is an established global digital goods and services platform for gamers, game developers and publishers.
Contact info
69, Jalan Raja Omar, Taman Ria Jaya,, 32000, Sitiawan, Malaysia
- +60-124023320
- helper@seagm.com
- seagm.com
4.1
Great
8K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
One Time Weekly Diamond should not be…
One Time Weekly Diamond should not be blocked in PH region.. pls fix it.
7 February 2026
Unprompted review
Reply from SEAGM
Hello, Alva Hayed Abnirr.Thank you for your feedback. This restriction is set by the game’s official system and is unfortunately beyond our control. We appreciate your understanding.
Order Cancelled After Payment — Long Refund Wait
My order of just 49$ was cancelled after payment and refund takes over 10 working days. Very disappointing experience for a supposed instant top-up service.
6 February 2026
Unprompted review
Reply from SEAGM
Hello, Bien Abug. We understand how frustrating this can be, and we’re sorry for the inconvenience caused. Once a refund is processed on our end, the timeline is determined by the card issuer or payment service provider, which is unfortunately beyond our control.
If you need help checking the refund status, our support team will be happy to assist. For more details on refund timelines, please refer to our help article: https://help.seagm.com/hc/en/articles/1506
100% Safe
100% Safe, used multiple times. If your order has not gone through yet just ask the live chat and give them your order number and they will process it right there and then.
6 February 2026
Unprompted review
Reply from SEAGM
Hello, Radioactive Tyga. Thank you for your great feedback! We’re glad to hear you’ve had a safe and reliable experience with us. Our support team is always available via livechat to assist with any order issues.
Good customer service
6 February 2026
Unprompted review
Reply from SEAGM
Hello, SoundTae. Thank you for the 5-star review! We’re glad you had a great experience with our customer service team.
Reply from SEAGM
Hi, Cha Cha. Thank you so much for your rating! We’re happy to hear you think we’re good overall.
We’re sorry to hear that you’re having trouble verifying your identity. To help, here’s a step-by-step guide on how to complete the SEAGM KYC verification process smoothly: https://help.seagm.com/hc/en/articles/423
If you continue to experience any issues, feel free to reach out to our support team via LiveChat. We’re here to help!
Poor customer service
I’ve made 10 purchases with this company, and on two occasions I did not receive the products I paid for. I discovered that I had entered my player ID incorrectly, off by just one digit. When I contacted customer support to resolve the issue, they offered no assistance whatsoever. They simply cited their terms of service and abruptly closed the chat. I’m now out approximately $15 for a product I paid for but cannot use.
5 February 2026
Unprompted review
Reply from SEAGM
Hello, Eric K. Thank you for taking the time to share your feedback. We’re truly sorry for the frustration this experience has caused.
Unfortunately, once a top-up has been successfully processed, the payment is delivered directly to the game publisher and cannot be reversed or refunded. This limitation is set by the game provider and is beyond our ability to override.
As outlined in our Terms of Sale (Section 14), customers are responsible for ensuring that all account details, including the Player ID, are entered correctly before completing a purchase. Once the top-up is completed, changes or reversals are no longer possible.
We genuinely appreciate your past support and regret that this situation has left you feeling dissatisfied. Your feedback has been noted, and it helps us improve how we communicate these policies more clearly moving forward.
Customer service gets done within…
Customer service gets done within seconds, no issues as well. Recommended
4 February 2026
Unprompted review
Reply from SEAGM
Hello, Jasmine. Thanks for the great review and recommendation! We’re thrilled we could resolve everything quickly for you.
GREAT CUSTOMER SERVICE
3 February 2026
Unprompted review
Reply from SEAGM
Hello, Ikmal Alfarisi. Thank you so much! We really appreciate your kind words and are glad you had a great experience.
Reply from SEAGM
Hi, Hussein Baqqal. Thanks for the great review! Happy to hear our service was fast and met your expectations.
Reply from SEAGM
Hello, Milan. We’re sorry to hear about your experience. We’d really like to look into this and help resolve the issue. Please contact us at helper@seagm.com with your order details so our support team can assist you further. Thank you.
Scam I bought a gift card and it didn't…
Scam I bought a gift card and it didn't work they didn't refund me or send another gift card
30 January 2026
Unprompted review
Reply from SEAGM
Hi Isaac, we’re very sorry to hear about your experience. We take issues like this seriously and would like to help resolve it. Please share your order details directly with our LiveChat support team so we can review your case and assist with a refund if applicable.
Your satisfaction is important to us, and we look forward to resolving this issue promptly.
It's fun and good and the top up area…
It's fun and good and the top up area is so fast wow
1 February 2026
Unprompted review
Reply from SEAGM
Hello, Ekoy Dizon. Thank you so much for your 5-star review!
We’re delighted to hear that you were very satisfied with your experience and that the process was fast. Your support means a lot to us, and we look forward to serving you again soon!
I bought two subscriptions for my game
I bought two subscriptions for my game. They never arrived, and customer support said they'd conduct a review within five days. In fact, 10 days have passed, and customer support said they won't do anything, so I have to wait and the review will now take up to a month. In short: a scam.
23 January 2026
Unprompted review
Reply from SEAGM
Hello, Ste Pham. We’re very sorry to hear about the issue with your Mobile Legends orders and completely understand how frustrating this must be. We are currently investigating the matter with the service provider.
If it’s confirmed that the recharge has been failed, we will ensure you receive refund for it. We appreciate your patience and will keep you updated as soon as possible via email.
Thank you for bringing this to our attention.
I bought a gift card of a certain…
I bought a gift card of a certain country that I'm not in but this is not the first time I do this the gift card not working I go to the support and say gift card not working support start getting smart on me and say you are not in that country I say just give me my 7 dollars back it's not worth it they say no
I call my friend in that country he try to activate the gift card and what a surprise it's not working
I got back to support and they say you need to go to the other support and file a complaint and wait 1 to 5 days bro it's 7$ not even worth all that (there way of filling complaint is the oldest and worst way I ever seen in my life) why do you even have customers support at that point if they don't do anything
Customer support says just talk to Google play store and they will help you bro it's 7$ why it's taking that long it's not like I have 1 million dollar gift card
They do everything in there best just to not help you with there bad service
Don't buy pls because they will do there best to not help you
31 January 2026
Unprompted review
Reply from SEAGM
Hello, Joshua Wilson. We are sorry to hear about your experience and appreciate you bringing this to our attention. In order for us to investigate the issue and assist you properly, we kindly ask that you provide your order number or any related purchase details. Please email our support team at helper@seagm.com
so we can review the case and work toward a resolution.
Thank you for giving us the opportunity to assist you.
Best ever i purchased 2x 60 uc for pubg…
Best ever i purchased 2x 60 uc for pubg and it work's very good i like it very much trusted 😍🥰❤️
1 February 2026
Unprompted review
Reply from SEAGM
Hi, hanarosman. Thank you for your wonderful review! We’re thrilled to know you had a great experience and truly appreciate your support.
Excellent support & Guidance given by…
Excellent support & Guidance given by support
31 January 2026
Unprompted review
Reply from SEAGM
Hello, Iskandar Dzulkarnaen. Thank you so much for the 5-star review! We’re glad our support and guidance were helpful. We truly appreciate your feedback and support.
Reply from SEAGM
Hello, Chris Oregami. Thank you so much for your kind words! We really appreciate your feedback. We’ll be sure to let Angeline know. Please let us know if there’s anything else we can help with.
Bought 60€ rewarble
Bought 60€ rewarble. It needs an kyc verfication for it. There is no note saying that you need to verify yourself in order to receive the voucher before buying. The item is also non refundable and non returnable. The problem is I wanted it quick it didnt even take 2 minutes to buy the item but now im stuck in a verfication process that will atleast take a day and more likely more without having the option to give it back.
29 January 2026
Unprompted review
Reply from SEAGM
Hello, Ali Ali yt mk. We apologise for the inconvenience and understand how frustrating this experience must have been.
For security and fraud-prevention reasons, some orders require KYC (Know Your Customer) verification before delivery. While this requirement is stated in our Help Center, we acknowledge that it may not have been clear enough at the time of purchase, and we appreciate you bringing this to our attention:
https://help.seagm.com/hc/en/articles/1054-FAQs:-SEAGM-Account-Identity-Verification
As the verification process was not completed, your order has been fully refunded. Refund processing times depend on the original payment method and can be found here:
https://help.seagm.com/hc/en/articles/1506-When-should-I-expect-my-refund
We sincerely apologise for the inconvenience caused and will use your feedback to improve transparency for future customers. Thank you for your understanding.
Reply from SEAGM
Hello, Gaming NP. Thank you for your review! We appreciate your feedback and are glad you enjoyed our service.
Reply from SEAGM
Hello, Silver. Thanks so much for the 5 stars! We’re happy to hear you had a good experience and look forward to serving you again.
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