Never had issues when purchasing diamonds here but sometimes it says fail purchase idk why I chose the diamond tags and it won't works but Atleast the deal her ewse actually good too
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The transactions are pretty smooth and easily manageable. The website is also not cluttered with annoying ads & a very user-friendly interface.
Company replied
Customer service greatly improved. Been using since 2023, and currently I am satisfied. I always use mobile recharge and yesterday (nov252025) i accidentally chose a wrong network. Payment has already... See more
Company replied
the price is around 20% cheaper, customer service was amazing, and i mean AMAZING. Makes me want to spend money on the game. Getting the grasp of using 2 sites and link copy paste was a bit confusin... See more
Company replied
Company details
Written by the company
SEA Gamer Mall Sdn Bhd is an established global digital goods and services platform for gamers, game developers and publishers.
Contact info
69, Jalan Raja Omar, Taman Ria Jaya,, 32000, Sitiawan, Malaysia
- +60-124023320
- helper@seagm.com
- seagm.com
4.1
Great
8K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Attentive and fast response
29 January 2026
Unprompted review
Reply from SEAGM
Hello, Elijah Good. Thanks a ton for the 5 stars! We’re always happy to be attentive and quick. Appreciate you taking the time to share! Let us know if there’s anything more we can help with.
Very good
The delivery time is very quick and the live support is really nice and helpful keep it up guys
28 July 2025
Unprompted review
Reply from SEAGM
Hello, Mihai Gabriel. Thank you so much for your kind feedback!
We’re glad to hear you’re happy with the fast delivery and that our live support team was helpful. Your encouragement really means a lot to us. Thanks for your support, and we’ll keep it up!
Paynow issue for payment on my steam…
Paynow issue for payment on my steam wallet, even though I paid, it still requests for me to pay
28 January 2026
Unprompted review
Reply from SEAGM
Hello, Alexander. Thank you for your review. We’ve checked your transaction and can confirm that the payment was completed.
Please rest assured that your Steam Wallet card is already available. You can retrieve the card PIN by going to “My Cards” or visiting https://www.seagm.com/card/list
and entering your SEAGM account login password.
If you require any further assistance, please don’t hesitate to contact our support team via LiveChat. We’re always happy to help.
They use to have option to pay with NOk…
They use to have option to pay with NOk but overnight they change it to force you pay euro so you loose money in transactions,so you see a price ,pay a different price and you might not receive your product.
27 January 2026
Unprompted review
Reply from SEAGM
Hello, Stefan Raileanu. We’re sorry to hear about your experience and appreciate your feedback.
Prices are displayed clearly on the final checkout page. Any difference between the displayed price and the final charged amount may be due to currency conversion or additional fees applied by the selected payment service provider or the customer’s bank. These fees are not set or controlled by us.
To ensure everything is correct and to check the status of your order, please contact us via LiveChat and provide your order details so our support team can review this.
Thank you for reaching out.
this company processing very fast
26 January 2026
Unprompted review
Reply from SEAGM
Hello, Mum C Aww. Thank you for your feedback! We’re glad to hear you found our processing fast. We’ll continue working to make your experience even smoother.
Amazing help by cloud.
23 January 2026
Unprompted review
Reply from SEAGM
Hello, Jack sirez. Thank you for your wonderful feedback! We’re thrilled to hear that Cloud was able to provide amazing help. Your kind words mean a lot to us. If you ever need further assistance, please don’t hesitate to reach out via LiveChat. We’re always happy to help!
Reply from SEAGM
Hi, Avishkar Khandare. We’re sorry to hear about your experience. To assist you further, could you please provide your order number or account details via our LiveChat? This will help us resolve the issue as quickly as possible.
Nice and faster
23 January 2026
Unprompted review
Reply from SEAGM
Hello, Amir Xmod. Thank you for your 5-star review!
We’re glad to hear that you find our service nice and fast. Your support truly motivates us to keep improving. If you need any assistance, feel free to reach out to us anytime via LiveChat.
Reply from SEAGM
Hello, Justin Le. Thank you for your 5-star review.
We are pleased to hear that you are satisfied with our customer service. Should you require any assistance in the future, our LiveChat support team is always available to help.
Thank you for choosing SEAGM.
3 years experience working issue many…
3 years experience working issue many problem 😭 help me
19 January 2026
Unprompted review
Reply from SEAGM
Hello, Kailash Kumar. Thank you for your 5-star review and for your continued support over the past 3 years!
We’re glad to have you with us and want to reassure you that any issues you encounter can be quickly resolved. Please don’t hesitate to contact our LiveChat support anytime. Our team is always ready to assist.
Thank you for choosing SEAGM!
Fantastic Digital Marketplace!
So I first used SEAGM back in June 2025, but been using it very regularly since October!
After some bad experiences on another platform (which is 2 letters and a number), I've come to realise that SEAGM has been my new home! and it's deserving of a good review!
SEAGM provide not only a fantastic automatic ordering system with a variety of payment options, all which work smoothly, they are fairly priced and with their star rewards being a nice little touch to repeat orders!
I've needed support a couple of times and the responses has been swift and resolved without issue! I appreciate it! Thanks as always!
17 January 2026
Unprompted review
Reply from SEAGM
Hello, Oli S. Thank you for taking the time to leave a 5-star review.
We sincerely appreciate your long-time support and are delighted to hear that you are satisfied with your experience on SEAGM. Your feedback is highly valued and motivates our team to continue delivering reliable, high-quality service.
Thank you for choosing SEAGM. We look forward to serving you for many years to come.
fast response and fast process
fast response and fast process payment order
16 January 2026
Unprompted review
Reply from SEAGM
Hello, Trần Hưng. Thank you for your 5-star review! We’re glad to hear you’re satisfied with our fast response and quick payment processing.
been using Sea Game for over a Year now All Good…
I have been using Sea Game for everything digital, straightforward user oriented platform, I love it!
16 January 2026
Unprompted review
Reply from SEAGM
Hello, Abdoul Aziz Diop. Thank you for the amazing review! We’re thrilled to hear that SEAGM has been your trusted digital platform for over a year. We’re happy you love the experience and look forward to serving you for many more years!
Reply from SEAGM
Hello, Muhamad Hafifi bin Ab Razab. Thank you so much for your 5 stars! We’re delighted to hear everything was good and easy for you. We look forward to serving you again!
They have a good service and support…
They have a good service and support team
15 January 2026
Unprompted review
Reply from SEAGM
Hello, Alili Mohamed. Thank you for your positive feedback! We’re glad to hear that you had a good experience with our service and support team. Your support truly motivates us to keep improving.
I made a purchase
I made a purchase, but I was required to complete KYC verification. I had to submit many photos and spent a significant amount of time on this process. However, the issue has still not been resolved, which is causing me great frustration. Although this platform was previously reliable for making purchases, I am no longer satisfied. I am extremely frustrated.
Since I am filing a complaint, I kindly ask you to resolve this issue as a matter of urgency. When problems occur, I am unable to sleep, and this situation is causing me serious distress and loss because it has not been resolved.
16 January 2026
Unprompted review
Reply from SEAGM
Hello Nomi Sukh,
Thank you for taking the time to share your experience. We sincerely apologise for the inconvenience and frustration you experienced during the KYC verification process.
For security and compliance purposes, KYC verification may be required in certain cases. That said, we fully understand the importance of resolving this matter as quickly as possible. To allow us to assist you further, we kindly ask that you contact us via LiveChat and provide the email address registered with your SEAGM account. Our support team will review your case and guide you through the next steps to help expedite the resolution.
We truly appreciate your patience and value the trust you place in our platform. We hope to have the opportunity to resolve this matter promptly and restore your confidence in our service.
Reply from SEAGM
Hello, Musk Elon. We really appreciate your wonderful feedback! It’s fantastic to know our support team was able to assist you so well. Thanks for sharing your experience!
She answer very well to my concerned…
She answer very well to my concerned and it really helps me a lot!
15 January 2026
Unprompted review
Reply from SEAGM
Hello, Somnus. Thank you so much for your kind words! We’re thrilled to hear that our team could address your concerns and really help you. Your feedback means a lot to us!
Reply from SEAGM
Hello, AK. Thank you very much for your kind words and positive feedback. We’re delighted to hear that you had an excellent experience with our service.
Your support truly means a lot to us, and we look forward to serving you again in the future. Thank you once again!
It just doesn’t work
It just doesn’t work. Took my money and now I have to wait for a month to get a refund. They also refuse to send any refund confirmation to my email
13 January 2026
Unprompted review
Reply from SEAGM
Hello, Ivan Tykhy. Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience caused and understand your concerns regarding the refund process.
Please note that refund processing times are determined by the payment service provider and the issuing bank, and are unfortunately beyond our control. Once a refund has been approved, the completion timeframe may vary depending on the payment method used. For your reference, you may review the estimated refund timelines here:
https://help.seagm.com/hc/en-us/articles/360031102574-When-should-I-expect-my-refund
Regarding the refund confirmation email, we apologise for the earlier delay. The refund confirmation has already been sent to your registered email address. Kindly check your inbox as well as your spam or junk folders. If you are still unable to locate it, please contact our LiveChat team, and our agents will be happy to resend the confirmation and assist you further.
We appreciate your patience and the opportunity to address your concerns.
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