seagull1963.com Reviews 337

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the quality and craftsmanship of the watches, often highlighting their elegant design and precise mechanisms. The products are frequently described as beautiful, well-finished, and accurate, with many appreciating the vintage look and attention to detail. Reviewers also praise the customer service for being responsive, helpful, and professional, often resolving issues efficiently and providing clear communication. However, some people experienced issues with delivery times, with watches taking longer than expected to arrive or facing customs complications. A few customers also reported problems with product defects upon arrival, such as non-functioning parts or missing items, and a minority expressed dissatisfaction with slow or unhelpful customer service responses in these instances.

What people talk about most

Product

Customers had positive experiences with the product, praising its quality, finish, and overall design, with... See more

Quality

Customers consistently note positive experiences with quality, expressing satisfaction with the finish,... See more

Delivery service

Consumers find delivery service to be ambiguous, with some reviewers praising fast shipping, secure... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the prompt, helpful, and... See more

Response time

Clients share ambiguous opinions on response time, with some reviewers praising the high reactivity and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Watch was shipped as ordered and in beautiful condition. I love my Seagull 1963 and wear it every day. My only issue is that my watch runs 12 seconds per day fast. Unfortunately the regulator index... See more

Company replied

Rated 5 out of 5 stars

Really impressed with the quality of the watch. i got the 40mm Lume watch and immediately loved the old school military design. They did a great job with the finish of the watch. Before buying it i he... See more

Company replied

Rated 5 out of 5 stars

I couldn't get the watch from Türkiye due to customs issues, but the Seagull 1963 customer team retrieved back the watch from the Istanbul customs office, booked it for me until my trip to Spain a mon... See more

Company replied

Rated 5 out of 5 stars

it was perfect , secure deliver , perfect answer , no problem is custom clearance . Excelent experience . i fully recomend Seagull. Dear Vicent you can be proud in Seagull. You are all excelent. It i... See more

Company replied


Company details

  1. Watch shop
  2. Watch Manufacturer

Written by the company

Official Seagull 1963 Store. We offer worldwide free shipping and 2 years of warranty!


Contact info

4.0

Great

TrustScore 4 out of 5

337 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Great experience

I was assisted pretty quickly. Although i ran in to some issues with DHL delivery, everything else wasperfect. Great custoimer support from Vincent. i

13 December 2024
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Reply from seagull1963.com

Thank you for sharing your experience!

We’re glad to hear Vincent was able to assist you quickly and provide great support.

We’re sorry to hear about the issues with DHL delivery, but we’re happy everything else went smoothly.

If you need any further help, don’t hesitate to reach out!

Seagull 1963 Team

Rated 5 out of 5 stars

Affordable and good

This is a very good watch for this price range. Boutght a classic 1963. Everything well and neately packed too. Fast delivery. Thanks!

17 December 2024
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Reply from seagull1963.com

Thank you for your kind words! We’re glad you’re happy with your Classic 1963 and that everything arrived quickly and neatly packed. Enjoy your watch!

Seagull 1963 Team

Rated 5 out of 5 stars

Fantastic watch

Fantastic watch

27 December 2024
Unprompted review
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Reply from seagull1963.com

Hello Jeff,

Thank you so much! We’re delighted to hear that you’re enjoying the watch.

If you ever have any questions or need assistance, feel free to reach out.

Seagull 1963 Team

Rated 5 out of 5 stars

Love it, 2 suggestions

I have the earlier 38mm 1963, and love this bronze edition.

I love the color combination.

2 suggestions;

1) improve on finishing if hands
2) please AR coating on the glass.

Great watch!

27 December 2024
Unprompted review
seagull1963.com logo

Reply from seagull1963.com

Hello James,

Hello Thank you so much for your feedback and for sharing your thoughts on the bronze edition! We’re thrilled to hear that you love the color combination and that it complements your earlier 38mm 1963.

We really appreciate your suggestions as well. Improving the finishing of the hands and adding AR coating on the glass are excellent points, and we’ll be sure to pass this feedback along to our design team for consideration in future editions.

Thank you again for taking the time to share your experience. It means a lot to us!

Seagull 1963 Team

Rated 5 out of 5 stars

Beautiful

The new Moonphase edition is just amazing. Love the dial, the colors, the lume and the Moonphase complication.
Delivery was very fast, received it the next day on Christmas Eve.

Amazing watch!

25 December 2024
Unprompted review
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Reply from seagull1963.com

Hello Frédéric,

Thank you so much for your wonderful review!

We’re thrilled to hear that you love the new Moonphase edition—it’s definitely a special piece. Glad it made it to you just in time for Christmas Eve! 🎄🎁

Enjoy your amazing watch, and thanks again for your support! 😊

Seagull 1963 Team

Rated 5 out of 5 stars

.Good service,Good quality..

Very quick delivery.Iconic watch as expected…

23 December 2024
Unprompted review
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Reply from seagull1963.com

Hello Arif,

Thank you so much for your review!

We’re happy to hear the delivery was quick and that the watch lived up to expectations—truly iconic!

Enjoy your timepiece! 😊

Seagull 1963 Team

Rated 5 out of 5 stars

Great delivery Performance

Great delivery Performance. The watch is exactly, what I wanted. Simple and functional and beautifull. Thank You !

13 December 2024
Unprompted review
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Reply from seagull1963.com

Hello Martin!

Thank you for your review.

Happy to hear that you loved the watch and the delivery services. We are glad we were able to deliver.

Enjoy the purchase.

Seagull 1963 Team

Rated 2 out of 5 stars

The shipping was a nightmare and the…

The shipping was a nightmare and the product is okay but not worth its money

1 December 2024
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Reply from seagull1963.com

Hi Rami,

We’re truly sorry to hear that you weren’t completely satisfied with our shipping service.

To provide some context, it took DHL Express 5 business days to deliver your watch from our warehouse in Belgium to a remote area in Jordan, which, while longer than you might have expected, is not unusual for such locations.

In Europe and the US, our average delivery time is between 1-4 days, but in remote regions, it can take a bit longer.

We sincerely hope you’re enjoying your watch despite the delay in shipping.

Kind regards,
Vincent
Seagull1963.com Team

Rated 5 out of 5 stars

Great Watch

Received my first watch 2 days ago, love it. Well made, unique look. For the money build quality excellent and I own a few Breitlings and an Omega. So impressed I purchased their moonphase watch and the Bronze Lume edition for my Son.

24 November 2024
Unprompted review
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Reply from seagull1963.com

Hello Luke!

Thank you for your wonderful feedback! Great to hear that you love your first watch and appreciate its quality and design. It’s an honor to be compared so highly, especially considering your impressive collection. We hope you and your son enjoy the Moonphase and Bronze Lume edition just as much! 😊

Seagull 1963 Team

Rated 3 out of 5 stars

Big delay in delivery but satisfied with the watch

Very big delay in delivery with a very little or no assistance from the courier DLH. After the stressing process with DHL, I am very satisfied with the watch. I suggest Seagull to chose the right courier for the destination.

4 November 2024
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Reply from seagull1963.com

Hey Endres,

We are sorry that you had to go through this experience with DHL Express.

Although no delivery system is perfect, we have found it to be extremely reliable over the years when delivering to our clients. With most EU countries a guaranteed a 1-3 day delivery, to the US and most other countries in the world a 3-5 day delivery.

All the same, we truly apologize that you had to go through this.

Kind regards

Vincent from the Seagull1963.com team

Rated 5 out of 5 stars

Great experience

I ordered two of the same watches, but my father changed his mind. Returning one of them was not a problem and communication with Vincent was fast and great. I love the the watch and feels premium!

5 November 2024
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Reply from seagull1963.com

Hello Jay,

Thank you for your sharing your experience.

We’re glad to hear the return process was smooth and that you’re enjoying your watch.

It’s great to know it feels premium to you. Your satisfaction means the world to us!

Let us know if you need anything else. 😊

Seagull 1963 team

Rated 1 out of 5 stars

such a bad customer service

such a bad customer service. they open their online chat but never answer it. you lost a customer

17 November 2024
Unprompted review
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Reply from seagull1963.com

Hello Sarian!

Sorry to hear about the experience. It seems like you might have reached out to us outside of our business hours. Live chat is available between 9am-5pm CET. You can also reach out through email or social media and someone will definitely get back to you within minutes at most.

Seagull 1963 team

Rated 4 out of 5 stars

The watch is great

The watch is great, I’m loving it! Just one detail : the bronze colour looks much nicer and darker on the website. When you receive the watch, it’s actually brighter than on the website. Besides that, it’s perfect.

7 November 2024
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Reply from seagull1963.com

Hello Jose,

Thank you for your feedback! I’m glad you’re loving the watch. The bronze does develop a patina over time, which will darken and achieve a richer tone like the one on the website. Enjoy your timepiece!

Seagull Team

Rated 5 out of 5 stars

Got the 38mm Lume edition

My seagull watch looks beautiful, just as shown on website. Delivered very fast, considering i live in the other side of the world. I love that they have extended warranty for this watch. Let's see how long it lasts! I am pretty positive though. Thanks!

2 November 2024
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Reply from seagull1963.com

Thank you so much for your kind words! We're thrilled to hear you're enjoying your watch and appreciated the fast delivery. We're sure it will serve you well, and we're here for you with the extended warranty. Enjoy your timepiece!

Seagull 1963 Team

Rated 5 out of 5 stars

Very nice good movement

Very nice good movement

2 November 2024
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Reply from seagull1963.com

Thank you so much for your patience with your order, really appreciate the kind response about our watches. Have fun wearing it!

Kind regards

Vincent from Seagull1963.com

Rated 5 out of 5 stars

Fast shipping!

Fast shipping!

9 October 2024
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Reply from seagull1963.com

Thank you for the feedback! We’re glad to hear your order arrived quickly. Enjoy your new watch!

Best regards,
Seagull Team

Rated 5 out of 5 stars

Great value

Great value, great and beautiful Watch. Thanks!

31 October 2024
Unprompted review
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Reply from seagull1963.com

Thank you so much for your kind words! We’re thrilled to hear you’re enjoying the watch and find it beautiful. Your satisfaction is what drives us, and we truly appreciate your support!

Best regards,
seagull team

Rated 5 out of 5 stars

The best quality-price ratio that can…

the best quality-price ratio that can be found in a chronograph watch. It is important to buy it from an official site as there are many imitations.
Fast delivery. 100% Recommended.

6 October 2024
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Reply from seagull1963.com

Thank you very much for your positive review!

We’re thrilled to hear that you appreciate the quality and value of our chronograph watch. Buying directly from an official site is indeed the best way to ensure authenticity, and we’re glad you noticed the effort we put into our fast delivery service.

Your recommendation means a lot to us!

Best regards,
Seagull1963 Team

Rated 5 out of 5 stars

I needed to get my replaced

I needed to get mine replaced

For a defect. I live in Dubai. Customer support was excellent. They took it back, sent in another one. Turn-around time one week. I am very happy with my watch and from purchasing from this organization. Vincent is a pro

2 October 2024
Unprompted review
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Reply from seagull1963.com

Hello Hussein,

Thank you so much for sharing your experience! We’re happy to hear that despite the defect, the replacement process went smoothly, and that you were pleased with the fast turnaround time. It’s great to know you’re enjoying your watch now.

We appreciate your kind words, especially about our support team. Vincent and the rest of the team are always here to help!

If you need anything else, don’t hesitate to reach out.

Have a lovely day!

Thank you!
Seagull 1963 Team

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