seagull1963.com Reviews 337

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the quality and craftsmanship of the watches, often highlighting their elegant design and precise mechanisms. The products are frequently described as beautiful, well-finished, and accurate, with many appreciating the vintage look and attention to detail. Reviewers also praise the customer service for being responsive, helpful, and professional, often resolving issues efficiently and providing clear communication. However, some people experienced issues with delivery times, with watches taking longer than expected to arrive or facing customs complications. A few customers also reported problems with product defects upon arrival, such as non-functioning parts or missing items, and a minority expressed dissatisfaction with slow or unhelpful customer service responses in these instances.

What people talk about most

Product

Customers had positive experiences with the product, praising its quality, finish, and overall design, with... See more

Quality

Customers consistently note positive experiences with quality, expressing satisfaction with the finish,... See more

Delivery service

Consumers find delivery service to be ambiguous, with some reviewers praising fast shipping, secure... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the prompt, helpful, and... See more

Response time

Clients share ambiguous opinions on response time, with some reviewers praising the high reactivity and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Watch was shipped as ordered and in beautiful condition. I love my Seagull 1963 and wear it every day. My only issue is that my watch runs 12 seconds per day fast. Unfortunately the regulator index... See more

Company replied

Rated 5 out of 5 stars

Really impressed with the quality of the watch. i got the 40mm Lume watch and immediately loved the old school military design. They did a great job with the finish of the watch. Before buying it i he... See more

Company replied

Rated 5 out of 5 stars

I couldn't get the watch from Türkiye due to customs issues, but the Seagull 1963 customer team retrieved back the watch from the Istanbul customs office, booked it for me until my trip to Spain a mon... See more

Company replied

Rated 5 out of 5 stars

it was perfect , secure deliver , perfect answer , no problem is custom clearance . Excelent experience . i fully recomend Seagull. Dear Vicent you can be proud in Seagull. You are all excelent. It i... See more

Company replied


Company details

  1. Watch shop
  2. Watch Manufacturer

Written by the company

Official Seagull 1963 Store. We offer worldwide free shipping and 2 years of warranty!


Contact info

4.0

Great

TrustScore 4 out of 5

337 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Stunning Green Dial Moonphase Icon

I received the Icon Limited Edition Bronze Green Dial yesterday and the watch is stunning. The green dial complements the bronze case and the green sailcloth strap with gold stitching is a perfect complement to the watch. Overall it is keeping time okay, +/- 1-2 min per day which is a bit high but then this is not a Swiss COSC certified watch:)

18 January 2025
Unprompted review
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Reply from seagull1963.com

Thank you so much for sharing your thoughts! I’m thrilled to hear that you’re loving the Icon Limited Edition Bronze Green Dial—it really is a stunning combination, and that green sailcloth strap with gold stitching is such a perfect touch.

As for the timekeeping, small time deviations are expected for this type of movement. If you ever have any concerns or need adjustments down the line, feel free to reach out. Enjoy your beautiful watch—it’s truly a special piece! 😊

Vincent,
Seagull 1963

Rated 5 out of 5 stars

1963 LE Moon Phase

Received my 1963 LE Moon Phase yesterday in Singapore, Its a beautiful time piece, well packed and the green strap is beautiful and suits the watch. I own a number of nice watches and this one is definitely one of my top picks moving forward. The manual movement adds a certain classic charm and I love the mechanical fly-back. Thank you very much.

17 January 2025
Unprompted review
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Reply from seagull1963.com

Hello Rifki,

Thank you so much for your kind words! We’re glad to hear that the ICON Moon Phase has found a special place in your collection. The green strap truly enhances its charm, and we’re glad you appreciate the classic appeal of the manual movement and fly-back feature.

Your support means the world to us—enjoy your beautiful timepiece!

Vincent
Seagull1963

Rated 5 out of 5 stars

Dreaming of the Perfect Seagull: A Watch Enthusiast's Perspective

I recently purchased my first Seagull watch, and I must say, I’m thoroughly impressed. The Icon is truly a fantastic timepiece, combining several elements I absolutely love: the charm of bronze, a perfect 40mm size, the elegance of a moonphase complication, a stunning colour palette, and an exquisite design.

That said, this experience has inspired me to dream of the perfect watch—a model that builds upon the brilliance of the Icon. If Seagull were to offer a version featuring all these beloved elements alongside an automatic movement with extended power reserve, a vegan strap, and a date function, it would undoubtedly be my ultimate choice.

Seagull has already demonstrated its exceptional craftsmanship, and incorporating these enhancements would not only delight existing fans like me but also attract a broader audience seeking innovative and sustainable designs. I hope you’ll consider bringing such a masterpiece to life!

16 January 2025
Unprompted review
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Reply from seagull1963.com

Thank you for your thoughtful review!

We’re very happy you love the Icon and appreciate your great suggestions.

We’re always exploring new designs, so stay tuned—your dream watch might just become a reality! 😊⌚

Vincent,
Seagull 1963 Team

Rated 1 out of 5 stars

Still haven't received my watch

Still haven't received my watch, I was told there was a backlog because of the Christmas period but it was now sorted and it would be dispatched the next day and they would send the tracking number, that was three days ago and I haven't heard anything. I have sent a message to cancel the order and refund the money but not heard from them!!! First time I have ordered from them and not a good experience, I would not recommend them..... the choice is yours but be warned!!!

1 January 2025
Rated 5 out of 5 stars

The watch is incredible

The watch is incredible! Well made and beautiful. Shipped very fast and very durable. I love this little chronograph right from the past. Thank you 😊.

30 December 2024
Unprompted review
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Reply from seagull1963.com

Thank you so much for the kind words! 😊

I’m really happy to hear you’re loving the watch—it’s such a timeless piece with so much character. Glad it arrived quickly and that you’re impressed with its durability and craftsmanship. Enjoy your little chronograph from the past, and thanks again for choosing us!

Vincent,
Seagull 1963

Rated 5 out of 5 stars

Updated… all good now! Still waiting for the watch to arrive

Still waiting for the watch to arrive. Ordered dec 31st… received notification of a delay about a week later… been another week and still no watch or update…. But let’s see how this plays out… disappointed thus far with the service…. And to be seen on the product itself. Hard to recommend at this point.

1/27/2025 - Update. Watch was dispatched shortly after my inquiry. Arrived timely via DHL. The watch itself is fantastic, and in line with other reviews. So very satisfied with the product itself. Vincent reached out after shipping, seems they just had some production and shipment delays that hopefully they have overcome now.

31 December 2024
seagull1963.com logo

Reply from seagull1963.com

Hello Joe,

I hope you are well.

I can see that the watch was already delivered. Would be great to know how you are enjoying the experience.

Please feel free to reach out should you have any concerns.

Thank you
Vincent

Rated 4 out of 5 stars

The watch is nice although slight difference of pin length for setting and reseting chrono

The watch is nice, but I can noticed slighly the pin for reseting the chrono is a little longer ( difference less than half milimeter but I can see it) than the pin to start the chrono...( they are not 100% aligned) . this is why I give only 4 stars..

9 January 2025
Unprompted review
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Reply from seagull1963.com

Hello Hakim,

Thank you for sharing your feedback and for taking the time to review the watch. We’re glad to hear that you find it nice overall!

Regarding the slight difference in pin alignment, we truly appreciate your attention to detail. I will reach out to you to find out more, so we can get to the root of it.

Your input helps us grow, and we hope the watch serves you well for years to come!

Vincent,
Seagull 1963

Rated 4 out of 5 stars

When I ordered my watch…

When I ordered my watch last Saturday, it said the expected shipping date was going to be Jan 10th. However the following day, I received a notification indicating that the order was ready for pickup by DHL. After a few days, the status of the order did not change and as it was my first time ordering such an item online from abroad, I started to worry. So I reached out to their customer service and within a few days, they advised that there was a delay in production and that it would be sent in a couple weeks instead. I appreciated that their customer service reached out to clarify the confusion. It would have been nicer if they had let me know sooner and/or clearly indicated the status of my order.

4 January 2025
Unprompted review
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Reply from seagull1963.com

Hello Ashley,

Thank you for the review.

I can see that you placed a pre-order for the watch, which had a date on the buy button with the expected delivery date... I have sent you an email with the details and when to expect the order.

As this was a pre-order, the rating feels a bit harsh and may not fully reflect the nature of the situation. Our normal orders are usually processed within 24hrs and shipped the same day, or a day after if they don't hit the 2:30pm CET deadline.

Thank you!
Vincent

Rated 5 out of 5 stars

Looking forward to receiving my first seagull

Awaiting the arrival of my first seagull1963, had question to the company as to when it would arrive and they responded to my email in a day. Very happy with there response and will give an update of the watch when it arrives.

1 January 2025
seagull1963.com logo

Reply from seagull1963.com

Thank you for your kind words!

We truly appreciate your patience and look forward to hearing your thoughts once the watch arrives. Feel free to reach out if you have any more questions or need assistance.

Enjoy your Seagull 1963!

Vincent
Seagull 1963

Rated 5 out of 5 stars

Seagull 1963 Limited Edition Moon Phase

I got my 1963 LimEd Moon Phase yesterday in Brisbane Australia a week after ordering, fantastic quick shipping. Opening up the package was absolutely delightful, well packed and the real leather case is just beautiful and suits the watch. I also bought a stainless bracelet to go with it. The green strap or stainless bracelet, both suit equally. The watch is very presentable, I would say equally at home in casual or formal settings. I own a number of nice watches and this one is definitely top drawer even at the very affordable price. The manual movement adds a certain classic charm and I love the mechanical fly-back. The exhibition case back shows off a very pretty movement, hypnotically relaxing. I only ever leave reviews when I think they are deserved, and this company, along with this watch, and I am sure all the range deserves my wholehearted support. Thank you! Andrew.

6 January 2025
Unprompted review
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Reply from seagull1963.com

Thank you so much, Andrew!

We're delighted to know your 1963 Limited Edition Moon Phase reached you in good time and every little detail on it is keeping you entertained, right from the leather casing to the versatile straps. That's great to know it found a place in your collection and that its mechanical charm along with the fly-back was/is overwhelming you.

We are so grateful for such a considerate review and support; it means so much for us! Enjoy your new watch, and don't hesitate to contact us if you ever need something.

Thanks again!
Vincent

Rated 5 out of 5 stars

Limited Edition Seagull 1963 ICON Moonphase

After spotting the ad for the special edition Icon, I decided to go for it—and I’m glad I did! The ordering process was seamless and hassle-free, and the watch arrived promptly. My watch is number 155 of 500, making it feel even more special. The quality is outstanding, making it an excellent value, and the design is absolutely stunning. Overall, a 5-star experience from start to finish!

3 January 2025
Unprompted review
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Reply from seagull1963.com

Hello Michael,

We’re glad you’re enjoying the outstanding quality and stunning design. It truly means a lot to us. Thank you for the 5-star rating and for choosing us!

Enjoy your timepiece, and feel free to reach out anytime! ⌚️

Best regards,
Vincent

Rated 5 out of 5 stars

Very pleased with my icon 1963

Very pleased with my icon 1963, love looking at the movement wish could be worn upside down lol 😆

1 January 2025
Unprompted review
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Reply from seagull1963.com

Hello Rob,

Thank you for your feedback! We’re thrilled to hear that you’re enjoying your ICON 1963. The movement is definitely mesmerizing, almost too beautiful to keep hidden! Enjoy your watch, and thank you for choosing us!

Vincent

Rated 5 out of 5 stars

Seagull 1963 limited edition

Beautiful watch! Solid specs on this limited version. Easy to purchase in the site and quick delivery from Belgium. The pouch is also very good! Love it!

2 January 2025
Unprompted review
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Reply from seagull1963.com

Hello Paulo,

Thank you so much for your kind words! We’re thrilled to hear you’re happy with the watch and the pouch.

It’s great to know the ordering process was smooth and that delivery was quick. Enjoy your new timepiece!

Vincent

Rated 5 out of 5 stars

Beautiful watch. Fast delivery

Super fast international delivery. I purchased the Icon. Amazing watch.

3 January 2025
Unprompted review
seagull1963.com logo

Reply from seagull1963.com

Hello Pietro,

Thank you for your kind words! We’re thrilled to hear you’re happy
with the ICON and the fast delivery.

Enjoy your new watch!

Vincent,
Seagull 1963 team

Rated 5 out of 5 stars

First Time Ordering Discount

Site was easy to navigate and ordering was very straight forward. The only gripe I have as a first time buyer is that they offer a 5% discount if you are a first time buyer and you provide your email and a contact number to register on their site. Thats all good and well, but I did not get an email with my discount code till a day after I ordered my watch. Now I will not be able to use my discount because I made my first purchase already. Kinda sucks as I have gotten this type of discount from other vendors as I was doing my purchase.
After I expressed my disappointment at not being able to get the 5% discount on my purchase, Vincent from customer service reached out to me and offered me a refund in the amount of the 5% discount towards my purchase price that I paid. I appreciate seagull 1963 being proactive in resolving this situation.

31 December 2024
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Reply from seagull1963.com

Thank you for your feedback and for sharing your experience with us. We’re really glad to hear that you found the site easy to navigate and the ordering process straightforward.

We’re truly sorry about the delay in sending out your discount code, this is probably caused by a technical issue that we will investigate. it’s definitely not the experience we aim to provide. While we can’t apply the code retroactively, we’d be more than happy help and refund the 5% discount that you deserve with our current promotion. Please feel free to reach out to us directly.

Thank you for choosing us, and we hope you enjoy your watch!

Vincent from the Seagull 1963 team

Rated 5 out of 5 stars

Ordered this morning

Ordered this morning, already dispatched !

1 January 2025
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Reply from seagull1963.com

Thank you for your review!

We’re thrilled to hear your order was dispatched so quickly. We always aim to get orders out as fast as possible.

Let us know if you need anything else, enjoy your new watch!

Seagull 1963 Team

Rated 5 out of 5 stars

Love the moon phase

Great watch collection. I have a moon phase and this time round, i decided to go with a Bronze watch, very pleased by the purchase

17 December 2024
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Reply from seagull1963.com

Thank you so much for your kind words!

We’re delighted to hear that you’re enjoying your moon phase watch and now adding a bronze piece to your collection. It’s always exciting to see customers explore different styles.

If you ever need any assistance, feel free to reach out. Enjoy your new watch!

Seagull 1963 Team

Rated 4 out of 5 stars

Highly recomend

Received a free leather strap and storage pouch! Very nice of you. Thank you. Thanks to Vincent for the response

15 December 2024
seagull1963.com logo

Reply from seagull1963.com

Thank you for your feedback! We’re glad you liked the free leather strap and storage pouch. I’ll be sure to pass your thanks to Vincent as well. Enjoy your watch!

Seagull 1963 Team

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